Kaycee Hill
Bristol,North Somerset
Summary
As a Knowledge Content Specialist, I bring extensive experience in knowledge management, copywriting, and institutional design. Whether in a traditional office setting or remotely, I excel at collaborating with multidisciplinary teams to deliver exceptional copy that surpasses client expectations. With a solid drive to meet deadlines, I have a proven track record of creating engaging content.
In addition to my professional accomplishments, I am also an accomplished poet with a presence in prestigious publications such as The Poetry Review, Five Dials, and The Young Poet's Network. I am honored to have won the inaugural James Berry Poetry Prize and am thrilled to announce the upcoming publication of my debut poetry collection by Bloodaxe in October.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Knowledge Content Specialist
Cazoo
Bristol, North Somerset
05.2021 - Current
- Created digital copy, inductions, and learner resources within the instructional design team.
- Proficiency in grammar, spelling, punctuation, and style.
- Ensured quality and accuracy through content proofreading and quality checks.
- Experience with search engine optimization (SEO) and incorporating relevant keywords into the copy.
- Transformed learning culture through the implementation of the 5DI learning model.
- Proficient in navigating and uploading content onto Learning Management Systems (LMS).
- Managed the internal knowledge base and analyzed user trends and personas.
- Utilised usage metrics, identified knowledge gaps, and implemented strategies based on data insights to drive improvements and engagement.
- Optimised content scheduling times to increase user engagement.
- Adhered to data protection and copyright laws using best practices.
- Provided editorial, creative and technical support to team members to enhance brand vision.
- Used content management systems for website traffic and user engagement metrics analyses.
- Established company voice to maintain consistency in releasing content.
- Built and maintained relationships with key stakeholders across five EU markets.
- Problem-solving and critical thinking: identified knowledge management challenges, proposed solutions, and implemented effective strategies.
- Collaborated with thegraphics department to develop and implement visual elements.
- Partnered with digital artists, post-production team members, and other specialists to produce successful content.
- Completed project work within tight turnaround times ahead of publication.
Poetry Ambassador
University of Southampton
Southampton , Hampshire
12.2020 - 12.2021
- Provided support through group and one-to-one mentoring sessions to develop mentees' writing practice.
- Developed and published poems in the anthology "Poetry Ambassadors" (Broken Sleep Books / Oct 2021)
- . Contributed to research on mentoring within creative industries, including participating in the policy report and national symposium.
- Performed at Winchester Writer's Festival to highlight the mentee's achievements.
- Played a crucial role in raising the profile of young poets in preparation for the City of Culture bid.
Content Writer
Girl In Real Life (G_IRL)
Southampton
12.2019 - 07.2021
- Created content tailored to each issue, including articles, interviews, advertorials, and digital/print publications.
- Edited and proofread copy to ensure the highest possible standard of quality and accuracy
- Ensured effective implementation of Search Engine Optimization (SEO) techniques to improve visibility and increase magazine and social media traffic.
- Developed and implemented the mission statement for the magazine, aligning it with the publication's goals and target audience.
- Provided support through group and one-to-one mentoring sessions to develop mentees' writing practice
- Wrote marketing articles and advertorials to promote products and services.
- Navigated WordPress to write and submit website copy.
- Coordinated with design team to integrate images and text for articles.
- Developed key word and SEO guidelines to boost web traffic.
- Collaborated with thewriting team and content manager to develop strategic content.
- Researched similar industry topics and integrated online sources to produce quality content.
Poetry Editor
Kaycee Syan
Winchester , Hampshire
05.2019 - 05.2020
- Proofread and meticulously revised submissions for grammar, punctuation, spelling, and syntax errors.
- Formatted content for maximum scannability and readability.
- Reviewed pieces for accuracy, consistency and compliance with quality standards.
- Ensured adherence to consistent editorial style and guidelines throughout the publication.
- Collaborated with authors and contributors to provide constructive feedback and enhance the quality of their work.
- Selected and curated a collection of poems for inclusion in the finalized and printed 2020 edition.
- Worked closely with graphic designers and layout artists to ensure effective presentation and aesthetic appeal.
- Improved creative processes through effective collaboration with graphics and design teams.
- Built productive relationships with writers, editors, advertisers, designers and other professionals in order to successfully produce the anthology.
- Partnered with digital artists, post-production team members and other specialists to produce successful content.
Support Worker
Mencap
Southampton , Hampshire
12.2017 - 12.2021
- Collaborated with multi-disciplinary teams, including nurses, doctors, and specialists to ensure coordinated care for individuals.
- Acted as a role model and companion, providing emotional support and fostering a positive environment
- Valued and supported adults with learning disabilities, promoting independence and well-being.
- Assisted with daily administrative duties, such as managing finances, coordinating appointments, and maintaining records.
- Facilitated access to community facilities and resources, ensuring individuals' engagement and social inclusion.
- Supported individuals with medication administration and monitored adherence to medical regimens.
- Contributed to meal preparation, errands, and other household tasks to ensure a comfortable living environment.
- Maintained confidentiality and upheld ethical standards when handling sensitive information.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Led group activity programmes to support independence and encourage community inclusion.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
- Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
Education
Master of Arts - Creative Writing
The University of Bristol
Bristol 09.2022 -
Bachelor of Arts - Creative and Professional Writing
The University of Winchester
Winchester 09.2017 - 07.2020
A-Levels - Creative Writing
Andover College
Andover, HampshireA-Levels - Communication and Culture
Andover College
Andover A-Levels - English Literature and Language
Andover College
Andover Skills
- Creative idea generation
- House style management
- SEO best practices
- Brand copywriting
- Strategic content scheduling
- Project deadline management
- Multi-media content creation
- Customer demographics understanding
- Campaign development experience
- Data-driven decision making
- Team collaboration and leadership
Timeline
Master of Arts - Creative Writing
The University of Bristol
09.2022 -
Knowledge Content Specialist
Cazoo
05.2021 - Current
Poetry Ambassador
University of Southampton
12.2020 - 12.2021
Content Writer
Girl In Real Life (G_IRL)
12.2019 - 07.2021
Poetry Editor
Kaycee Syan
05.2019 - 05.2020
Support Worker
Mencap
12.2017 - 12.2021
Bachelor of Arts - Creative and Professional Writing
The University of Winchester
09.2017 - 07.2020
A-Levels - Creative Writing
Andover College
A-Levels - Communication and Culture
Andover College
A-Levels - English Literature and Language
Andover College
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