Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Custom
Personal Information
Timeline
Generic

Kay Bates

Barnsley,South Yorkshire

Summary

Professional with expertise in government administration and public service. Proven ability to manage complex projects and streamline processes to enhance operational efficiency. Strong organizational skills and attention to detail ensure delivery of high-quality administrative support.

Overview

30
30
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Ward Hostess/Host

Ward Catering Assistant
Barnsley, South Yorkshire
11.2022 - 08.2025
  • Provided compassionate support to patients, ensuring comfort and wellbeing.
  • Delivered meals according to individual dietary needs, optimising patient nutrition.
  • Coordinated effectively with clinical staff to enhance patient care delivery.
  • Managed menus and addressed dietary queries, ensuring clarity and compliance.
  • Monitored kitchen inventory levels to prevent shortages or wastage.
  • Ensured timely meal delivery, adhering strictly to dietary requirements.
  • Facilitated communication between catering staff and nurses for special diet requests.
  • Maintained high hygiene standards whilst serving food and beverages.

Cafe Assistant

Cafe Assistant
Barnsley, Barnsley
06.2021 - 10.2022
  • Prepared food and beverages, to meet customer preferences.
  • Served customers efficiently while managing transactions accurately.
  • Maintained cleanliness and organisation of cafe to enhance customer experience.
  • Ensured stock levels remained adequate for smooth operations.

Customer Service Advisor

Capita and G4S on behalf of DWP
Rotherham, South Yorkshire
01.2015 - 01.2020
  • Processed high volumes of calls related to DWP benefits and services.
  • Accurately recorded call information to ensure compliance with protocols.
  • Managed resources for staff to optimise operational efficiency.
  • Maintained communication standards while addressing needs of vulnerable individuals.

Revenue Officer/Administration Office/Customer Support Executive

Civil Service HMRC
Barnsley, South Yorkshire
03.2002 - 05.2014
  • Ensured compliance with tax laws and regulations for individuals and businesses.
  • Assessed tax liabilities by checking tax returns and pursuing outstanding debts.
  • Provided guidance on tax obligations to facilitate resolution of issues.
  • Developed and maintained relationships with taxpayers.
  • Utilised strong numerical skills for accurate assessment of financial data.
  • Communicated complex tax information effectively to negotiate with taxpayers.
  • Assisted taxpayers with queries, improving customer service satisfaction levels.
  • Advised on policy changes, leading to improved systems and procedures.
  • Ensured timely tax payment with regular follow-ups.
  • Improved revenue collection by implementing strategic tax policies.
  • Conducted extensive research to stay updated on changing fiscal policies and procedures, ensuring organisation's adaptability.
  • Validated taxpayer data; ensured accurate records are kept.
  • Reduced instances of fraudulent activities through diligent investigation and enforcement.
  • Used in-depth product understanding to answer customer questions knowledgeably.
  • Entered, updated and removed customer information to keep accounts current.
  • Asked probing questions of clients to understand needs and identify actionable requirements.
  • Logged customer communications for complete service records.
  • Reduced customer wait times by adhering to call target timeframes.
  • Improved customer satisfaction ratings through responsive query resolution.
  • Maintained up-to-date client records in database systems.
  • Built positive customer rapport through friendly, professional communication.
  • Followed up customer queries to check provided solutions met expectations.
  • Guaranteed quality CRM data, performing 100% database cleansing to update customer contact details.
  • Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
  • Employed active listening and communication skills to handle escalated and complex calls, achieving 100% positive outcome.
  • Delivered exceptional service through proactive problem-solving and tailored product offerings.

Education

GCSE - Maths, English, Science, Home Economics & Social Studies

Broadway School
Barnsley, South Yorkshire
09.1980 - 06.1985

NVQ2 - Business Administration

Civil Service
Barnsley, South Yorkshire
03.2002 - 05.2014

Skills

  • Organizational skills
  • Data entry and analysis
  • Customer relationship management
  • Complaint resolution
  • Computer literacy
  • Communication skills
  • Administrative experience
  • Tax compliance and monitoring
  • Problem solving
  • Team collaboration
  • Active listening
  • Conflict resolution
  • Efficient communication

Certification

Driving Licence

Affiliations

  • Equestrian and Further education

Custom

NVQ 2 Business Administration Civil Service

Personal Information

  • Total Experience: 30+
  • Administrative Officer
  • Call Centre
  • Customer Service
  • Digital Skills




Timeline

Ward Hostess/Host

Ward Catering Assistant
11.2022 - 08.2025

Cafe Assistant

Cafe Assistant
06.2021 - 10.2022

Customer Service Advisor

Capita and G4S on behalf of DWP
01.2015 - 01.2020

Revenue Officer/Administration Office/Customer Support Executive

Civil Service HMRC
03.2002 - 05.2014

NVQ2 - Business Administration

Civil Service
03.2002 - 05.2014

GCSE - Maths, English, Science, Home Economics & Social Studies

Broadway School
09.1980 - 06.1985

Similar Profiles

Create profile
Kay Bates