Kayana Joselle Henry
London
Summary
I'm a hard working Team Leader with five years of experience in different environments. From the restaurant floor to behind the scenes of an escape room, I've taken on each role with enthusiasm and quickly progressed into a leadership position. I am a polite and professional person experienced in resolving customer complaints within company guidelines and using my initiative. I am a patient and empathetic listener, always striving to understand the unique needs and preferences of those around me. As I have a long history in the arts I always try to think of the most creative and effective solution to any problem weather that be figuring out a new fun way to train someone or thinking of a different solution to a customers problem.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Youth worker
Second Wave Youth Arts
Deptford, Lewisham
10.2019 - Current
- Point of contact for all parents and young people involved.
- Planning and overseeing events.
- The liaison between young people and management.
- Learning new skills when needed to help create pieces of work.
- Helping to adapt our outlook to a changing environment.
- Helped to create and run projects that gave young people a voice.
- Created a trusting relationship with all young people and helped with any queries or worries to the best of my abilities.
- Overseeing the development of young people.
- While on tour being personally responsible for my time keeping, learning of lines and organisation.
Team Leader
Houdini's Escape Rooms
Farringdon, LONDON
02.2021 - 04.2025
- Made sure every person that walked through our doors had the best experience possible.
- Received over 500 5* reviews in 2 years as Team Leader.
- First point of contact for all Games Masters.
- Interviewed and hired staff fitting job and team requirements.
- Assisted each of my team members in creating compelling and interesting characters that fit the theme of the room.
- Fostered positive employee relationships through communication, training and coaching.
- Produced weekly Rota's, inputted hours and managed all bonuses on my site.
- Kept all Game Masters motivated at all times by pointing out areas in which they excel.
Senior team leader
Greggs
Crouch End, Haringey
02.2019 - 03.2022
- Managing the daily run of the shop, making sure I am the first one to arrive on sight to begin setting up the store.
- Managing staff and shop dynamics, overseeing roles and making sure we have fresh sandwiches made, prepared and ready to sell.
- Supervising the store from open to close
- Maintaining the company standards in service and quality.
- Maintaining the company standards in cleanliness within the store environment.
- Using my initiative and making sure ques do not build.
- Managed inventories and stock, including kept detailed records of inventory use and sales.
- In this role I improved upon my skills to be efficient and think on my feet.
Sales assistant
Primark
Kingston upon Thames
04.2018 - 10.2018
- Evaluating and taking pride in my work.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
Data collector
GDCC
10.2017 - 04.2018
- Managed daily assignment schedule in an efficient and accurate manner.
- Customer service skills over the phone interactions, learning how to give the same level of customer service to each caller, the consistency and patience with each interaction.
- Paying unique attention to verbal ques over the phone to offer an effective service.
Supervisor
Urban Diner Richmond
Richmond, Richmond upon Thames
02.2017 - 08.2017
- Making sure things were running smoothly and communicating with my manager if there are any shortfalls or concerns.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
Sales assistant
Superdrug Kingston
Kingston upon Thames
08.2016 - 02.2017
- Development of problem-solving skills
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Answering customer questions about products within the store and making sure I have the knowledge base to answer them effectively
- Working with my team on the shop floor having a positive and friendly re pour between us.
Education
Acting for Stage & Media - Acting
University of West London
Kingston upon Thames 09.2014 - 05.2017
Diploma of Higher Education - Acting
Kingston College
Kingston upon Thames 09.2012 - 05.2014
Skills
- Productive listener
- Budget management
- Hard working and attentive
- Team supervision
- Excellent Communication
- Ability To Work Independently
Timeline
Team Leader
Houdini's Escape Rooms
02.2021 - 04.2025
Youth worker
Second Wave Youth Arts
10.2019 - Current
Senior team leader
Greggs
02.2019 - 03.2022
Sales assistant
Primark
04.2018 - 10.2018
Data collector
GDCC
10.2017 - 04.2018
Supervisor
Urban Diner Richmond
02.2017 - 08.2017
Sales assistant
Superdrug Kingston
08.2016 - 02.2017
Acting for Stage & Media - Acting
University of West London
09.2014 - 05.2017
Diploma of Higher Education - Acting
Kingston College
09.2012 - 05.2014
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