Overview
Work history
Education
Skills
Timeline
Generic

Kay Thadakul

London,United Kingdom

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work history

Receptionist

Park Hyatt London River Thames
London, UK
11.2024 - 05.2025
  • Supported smooth daily service by working closely with colleagues to ensure guest satisfaction and efficient operations.
  • Consistently delivered high levels of customer service with warmth, professionalism, and attention to individual preferences.
  • Handled private guest information and special requests with discretion and care.
  • Maintained a well-organised front-of-house environment
  • Balanced multiple priorities such as guest enquiries, internal communications, and service duties, staying calm under pressure.
  • Responded promptly to guest concerns with a positive, solution-focused approach to ensure a pleasant experience.
  • Assisted with welcoming high-profile guests, adapting to their specific needs and expectations with discretion and professionalism.

Cashier/Sales Associate

Zara Flagship Store
Battersea Power Station, UK
10.2021 - 02.2024
  • Achieved seamless coordination with team communication.
  • Mastered use of the company's POS system for efficient checkouts.
  • Enhanced customer service by efficiently processing transactions and addressing queries.
  • Uphold high standards of accuracy and organisation at tills and on the shop floor.
  • Demonstrated excellent multitasking skills, managing multiple responsibilities concurrently without compromising service quality.
  • Maintained customer loyalty with excellent problem-solving skills.
  • Contributed to numerous upselling efforts across various departments in the store.

Entrepreneur

TeamMak LTD Entrepreneurship
London
01.2022 - 08.2023
  • Skilled in public speaking, consistently demonstrating a proactive and solution-focused mindset.
  • Proficient in analysing challenges and delivering practical, results-oriented solutions.
  • Led small teams and projects, promoting collaboration and motivation.
  • Take full responsibility for outcomes, ensuring high standards are consistently met.

Waitress

Giggling Squid
Kingston Upon Thames, UK
01.2020 - 07.2021
  • Utilised professional communication skills to resolve customer complaints.
  • Maintained excellent level of service in a busy and demanding restaurant environment.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • A quick thinker with excellent problem-solving skills, dedicated to meeting guests' needs.
  • Acknowledged allergies and guests' preference aligning with the Health & Safety policy.

Education

Music Technology -

Kingston College
09.2019 - 06.2022

English Language - undefined

Kingston College
09.2019 - 06.2020

GCSEs Math - undefined

Kingston College
09.2019 - 06.2021

Skills

  • Outstanding customer service
  • Interpersonal communications
  • Advance Multi-tasking skills
  • Upbeat and Friendly
  • Attention to Detail
  • Proficient with POS systems
  • Calm under pressure
  • Excellent memory recall


Timeline

Receptionist

Park Hyatt London River Thames
11.2024 - 05.2025

Entrepreneur

TeamMak LTD Entrepreneurship
01.2022 - 08.2023

Cashier/Sales Associate

Zara Flagship Store
10.2021 - 02.2024

Waitress

Giggling Squid
01.2020 - 07.2021

Music Technology -

Kingston College
09.2019 - 06.2022

English Language - undefined

Kingston College
09.2019 - 06.2020

GCSEs Math - undefined

Kingston College
09.2019 - 06.2021

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Kay Thadakul