Kay Thadakul
London,United Kingdom
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Receptionist
Park Hyatt London River Thames
London, UK
11.2024 - 05.2025
- Supported smooth daily service by working closely with colleagues to ensure guest satisfaction and efficient operations.
- Consistently delivered high levels of customer service with warmth, professionalism, and attention to individual preferences.
- Handled private guest information and special requests with discretion and care.
- Maintained a well-organised front-of-house environment
- Balanced multiple priorities such as guest enquiries, internal communications, and service duties, staying calm under pressure.
- Responded promptly to guest concerns with a positive, solution-focused approach to ensure a pleasant experience.
- Assisted with welcoming high-profile guests, adapting to their specific needs and expectations with discretion and professionalism.
Cashier/Sales Associate
Zara Flagship Store
Battersea Power Station, UK
10.2021 - 02.2024
- Achieved seamless coordination with team communication.
- Mastered use of the company's POS system for efficient checkouts.
- Enhanced customer service by efficiently processing transactions and addressing queries.
- Uphold high standards of accuracy and organisation at tills and on the shop floor.
- Demonstrated excellent multitasking skills, managing multiple responsibilities concurrently without compromising service quality.
- Maintained customer loyalty with excellent problem-solving skills.
- Contributed to numerous upselling efforts across various departments in the store.
Entrepreneur
TeamMak LTD Entrepreneurship
London
01.2022 - 08.2023
- Skilled in public speaking, consistently demonstrating a proactive and solution-focused mindset.
- Proficient in analysing challenges and delivering practical, results-oriented solutions.
- Led small teams and projects, promoting collaboration and motivation.
- Take full responsibility for outcomes, ensuring high standards are consistently met.
Waitress
Giggling Squid
Kingston Upon Thames, UK
01.2020 - 07.2021
- Utilised professional communication skills to resolve customer complaints.
- Maintained excellent level of service in a busy and demanding restaurant environment.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- A quick thinker with excellent problem-solving skills, dedicated to meeting guests' needs.
- Acknowledged allergies and guests' preference aligning with the Health & Safety policy.
Education
Music Technology -
Kingston College
09.2019 - 06.2022
English Language - undefined
Kingston College
09.2019 - 06.2020
GCSEs Math - undefined
Kingston College
09.2019 - 06.2021
Skills
- Outstanding customer service
- Interpersonal communications
- Advance Multi-tasking skills
- Upbeat and Friendly
- Attention to Detail
- Proficient with POS systems
- Calm under pressure
- Excellent memory recall
Timeline
Receptionist
Park Hyatt London River Thames
11.2024 - 05.2025
Entrepreneur
TeamMak LTD Entrepreneurship
01.2022 - 08.2023
Cashier/Sales Associate
Zara Flagship Store
10.2021 - 02.2024
Waitress
Giggling Squid
01.2020 - 07.2021
Music Technology -
Kingston College
09.2019 - 06.2022
English Language - undefined
Kingston College
09.2019 - 06.2020
GCSEs Math - undefined
Kingston College
09.2019 - 06.2021
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