Kay Lanning
East Cowes,Isle of Wight
Summary
Professional with 20 years of experience supporting vulnerable populations in various settings. Proven track record in advocating for colleagues and service users, promoting an inclusive workplace. Expertise in managing large caseloads in hybrid and remote environments while ensuring effective communication. Committed to enhancing well-being through teamwork and recognition of achievements.
Overview
19
19
years of professional experience
Work history
Specialist Clinician- Newborn Hearing Screener (Part-Time)
Portsmouth & Isle of Wight NHS
Newport, Isle of Wight
2024.11 - 2026.05
- Screening newborn babies hearing as per national screening protocol
- Direct contact with newborn and preterm infants and parents
- Accurately record clinical and test data on national IT systems
- Liaising with parents to support engagement, problem solving, liaising with other health professionals
- Use and upkeep of specialist equipment
- Excellent time and case management skills
Duty Desk Worker
Sovereign Housing Association
Ryde
2024.05 - 2024.10
- Maintaining a welcoming environment while effectively managing first contact experience for residents, guests, and contractors.
- Triage residents to ensure delivery of personalized, trauma-informed assistance. Facilitated consistent follow-up meetings through keyworker coordination.
- Managed resident cases during times of extended staff absence or shortage, implementing effective support plans and performing risk assessments.
- Conducted routine support meetings and maintained close collaboration with local services to connect residents with appropriate assistance.
- Administrative duties- producing correspondence, creating and updating excel spreadsheet workbooks, ordering stock, ensuring forms and templates created and updated, resident files made and updated, room cleaning and repairs organised through contractors and SNG depts.
- Responsible for setting staff and residents meetings, raising agenda in timely fashion and setting up of room with minutes, timely presentation of minutes to management team.
- Creation of monthly informative posters setting out results of meetings for residents.
- Responsible for organisation activities within service- ensuring activities are person-centred, peer-lead wherever possible.
- Creation of activity timetable on monthly basis, inviting health & wellbeing services for group sessions.
- Liaising with staff team to ensure support workers are enabled and supported to run key activities sessions.
Supervising Advocate
South West Advocacy Network
Newport
2021.06 - 2024.04
- Advocating for clients referred by local authority and who require statutory advocacy- Care Act, Mental Health Act, DOLs Safeguarding etc
- Working with multi-agencies to ensure that the rights of the individual are upheld and that individual needs, wants and wishes are respected and represented.
- Visiting clients in placements, recording work on database and ensuring reports are returned to decision makers.
- Managing small team of volunteers and representing company for PR events.
- Recorded sessions with clients to use as reference, track information and maintain accurate documentation.
- Assessed situation of clients to gain deeper understanding of issues, offering sound advice and fostering trust and reliability.
- Practised active listening and problem solving skills to identify root of issues, understand situation, studying verbal and non-verbal cues.
- Represented clients in sessions and meetings to exercise voice and rights, defending needs.
- Represented clients at court hearings, tribunals and administrative boards.
- Maintaining client dignity, permitting positive, person-led progress throughout various authority interventions.
- Consistently delivered positive outcomes through clear, compassionate communication with service users.
- Planning and delivering course on self-advocacy, delivering this course to professionals and general public to raise awareness of self-advocacy.
Probation Case Manager
Hampshire & Isle of Wight Probation Service (CRC)
Isle of Wight
2019.01 - 2021.05
- Responsible for managing caseload of potentially challenging individuals with complex needs to achieve sustained rehabilitation.
- Assessing risk of harm, multi-agency working, person-centred and trauma informed practice, excellent administrative and communication skills required.
- Delivery of self-help group programmes- both groups and one-to-one.
- Created treatment plans according to individual requirements, tailoring appropriately according to changing needs.
- Identified, assessed and reduced risks of vulnerable populations whilst motivating clients to engage positively with custodial regimes.
- Met with clients routinely to stay updated on progress and obtain knowledge on updated needs.
- Kept all case notes, information and client details stored on company systems for organisational and legal purposes.
Support Worker
Salvation Army
Ryde, Isle of Wight
2010.05 - 2018.12
- Initially a support worker within a supported housing environment advancing to deputy manager in 2016.
- Managing a caseload of residents, creation of a co-produced person-centred support plan, managing tenancies, carrying out risk assessments, supporting clients to access local networks that could ensure positive move-on into long-term accommodation.
- Responsible for a medium staff group, recruitment, ensuring staff supervision and CPD targets met, joint working initiatives within local community and inter-agencies, lead three external quality assurances assessments and audits with successful outcomes.
- Passionate about enhancing meaningful activities within the core service user group, including service-user lead initiatives.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Assisted clients in taking ownership of financial responsibility and management of personal care.
- Facilitated weekly group meetings, listening actively and offering compassionate support.
- Helped clients develop proficiencies such as coping mechanisms, technical abilities and job skills.
- Promoted safe, happy and relaxed environment, encouraging patients to feel comfortable.
- Coordinated shifts and delegated responsibilities to facilitate smooth operations and optimal client care.
- Developed and delivered therapeutic interventions, enhancing quality of life and reducing distress.
- Led training and onboarding for all new support workers.
Assistant Support Worker
Foyer for the Island
Ryde
2007.01 - 2010.01
- First point of contact- reception skills, cash handling, fire warden and first aider.
- Supported clients to learn basic life skills, from shopping to paying bills and budgeting to grow and increase independence.
- Supported clients to take active community roles by accessing local facilities and wider community resources to facilitate social inclusion.
- Kept clients' information private in line with confidentiality regulations.
- Assisted support team in helping vulnerable people live happy and independent lives.
- Supported clients to achieve goals by co-ordinating activities and providing support as needed.
Education
Foundation Degree - Learning Disabilities
The University of Winchester
HampshireBSc - Social Care
The University of Winchester
HampshireSkills
- Crisis intervention strategies
- Report documentation skills
- Mental health first response
- Basic life support knowledge
- Infection control measures
- Safe handling techniques
- Adult and child safeguarding practices
- Customer service proficiency
- Conflict resolution methods
- Interpersonal communication abilities
- Equality, diversity, and data protection education
- DOLS legislation training
- Advocacy capabilities
- IT software training
REFERENCES
References Available Upon Request
ADDITIONAL INFORMATION
- Since the age of 15, I have held a range of part-time, temporary and customer-facing roles in pubs, cafés, shops and supermarkets. These experiences have given me a consistently strong work ethic and a practical understanding of teamwork, reliability and customer care in busy environments.
- Key transferable skills include:
- Proven reliability and strong sense of responsibility
- Honest, trustworthy and professional in all roles
- Friendly, approachable and confident with customers
- Works well under pressure and in fast-paced environments
- Quick to learn new systems and adapt to change
- Supportive team player with clear communication skills
- Positive attitude and strong attention to detail
Accomplishments
*Completion of National Hearing Screening Programme (NHSP) External Competency Assessment (ECA)
*Ongoing BTEC Level 3 Health Screeners Diploma
Timeline
Specialist Clinician- Newborn Hearing Screener (Part-Time)
Portsmouth & Isle of Wight NHS
2024.11 - 2026.05
Duty Desk Worker
Sovereign Housing Association
2024.05 - 2024.10
Supervising Advocate
South West Advocacy Network
2021.06 - 2024.04
Probation Case Manager
Hampshire & Isle of Wight Probation Service (CRC)
2019.01 - 2021.05
Support Worker
Salvation Army
2010.05 - 2018.12
Assistant Support Worker
Foyer for the Island
2007.01 - 2010.01
Foundation Degree - Learning Disabilities
The University of Winchester
BSc - Social Care
The University of Winchester