Kay Chime
Aberdeen,Aberdeen City
Summary
Dedicated and results-oriented Relationship Manager with a proven track record of building and nurturing strong client relationships. Adept at understanding clients' needs and providing tailored solutions to meet their objectives. Exceptional interpersonal and communication skills, coupled with a deep knowledge of financial products and services, enable me to deliver outstanding service and drive client satisfaction whilst managing complex relationships with organizations members by providing information, advice and guidance on using the organizations Services. Committed to driving revenue growth, expanding client portfolios, and ensuring compliance with industry regulations. Seeking to leverage my expertise to foster mutually beneficial partnerships and achieve long-term success for both clients and the organization.
Overview
5
5
years of professional experience
Work history
Health Care Assistant
Deeside care home
Aberdeen, Aberdeen City
05.2022 - Current
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Safely escorted patients during medical appointments and hospital visits.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
Deputy Area Manager
HENMO Global Enterprises
Benin City
10.2018 - 12.2021
- Retained customers with multi-channel engagement strategy.
- Developed pipeline of prospective clients.
- Generated new leads through online research and cold calling.
- Manage the relationship with centres in membership to ensure they receive effective information, advice and guidance on ASDAN's courses and resources in a timely manner
- Facilitate existing and new members' participation in ASDAN's professional learning communities
- Develop and deliver a plan in collaboration with colleagues to recruit new members and grow engagement with existing members
- Design and deliver training and CPD opportunities to support members to successfully implement organizations courses and achieve positive outcomes for learners
- Contribute to internal KPI reporting and informing new course development as well as the maintenance of organizations existing offer
- Support the area manager and team to maintain the continuing relevance of services to individuals' needs and purchaser requirements by being involved in ongoing planning, that plans including support plans and risk assessments are up to date, monitoring, and evaluating.
- To lead in process and quality aspects of service development as delegated. Maximise stakeholder involvement in service planning and promoting products.
- Ensure that equality of opportunity and the celebration of diversity is reflected in all aspects of service delivery.
- To develop service practices and share these developments in the organization as requested.
- To support the development, promotion, and monitoring of quality assurance systems as agreed in the organization.
- To support the management of ensuring that stakeholder processes are delivered. Identify innovative ways to develop practice and quality in the service.
- Be responsible for and ensure the appropriate support, feedback, supervision and appraisal of product coordinators and other staff.
- Ensure all company policies and procedures are adhered to.
- Develop and ensure the provision of relevant induction, engagement, career pathway, and continuing learning opportunities for staff.
- To take on a deputizing role for any short-term, planned absences for the line manager
Education
Master of Science - Public Health and Health Promotion
Robert Gordon University
Aberdeen 01/2022 - 04/2023
Bachelor of Science - Medical Biochemistry
Delta State University
Abraka, Nigeria 09/2014 - 09/2018
Skills
- Staff management and development
- Conflict resolution,
- Teamwork and motivation,
- Pro-active,
- Problem-solving
- Knowledge of the UK education sector
- Skilled in reporting and analysing data and information
- Skilled at organising and prioritising own workload
- Skilled in managing competing deadlines and a diverse workload
- Excellent interpersonal and communication skills
- Skilled in Microsoft Office
- Knowledge of performance management tools
- Knowledge of marketing tools and techniques
- Knowledge and understanding of quality assurance of education programmes and qualifications
- Excel spreadsheet, record keeping and word processing
- Empathy
- Positive demeanour
- Communication skills
- Attention to detail
- Reliability
- Flexibility
- Desire to learn
Languages
English
Fluent
Timeline
Health Care Assistant
Deeside care home
05.2022 - Current
Deputy Area Manager
HENMO Global Enterprises
10.2018 - 12.2021
Master of Science - Public Health and Health Promotion
Robert Gordon University
01/2022 - 04/2023
Bachelor of Science - Medical Biochemistry
Delta State University
09/2014 - 09/2018
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