Kay Battersby
Business Administrator
Bridgwater,Somerset
Summary
Highly skilled professional with advanced IT and organisational skills, adept at problem solving and team working. Demonstrates expertise in onboarding process execution, personnel record keeping, and leave request processing. Possesses a strong understanding of employment laws and ethical conduct, combined with empathy and self-motivation. Committed to enhancing workplace efficiency and fostering a positive work environment.
Overview
30
30
years of professional experience
Work history
Deputy Manager
Taunton Road Medical Centre
Bridgwater, Somerset
07.2022 - 02.2025
- Taking ownership of the efficient day to day running of the practice, supporting th practice manager, department leads and working as a key member of the management team
- Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role
- Undertake staff appraisal and review and monitor holidays and sickness
- Investigate and address all complaints promptly
- Streamlined administrative functions to enhance efficiency.
- Coordinated with different departments, ensuring seamless communication flow.
- Enforced company policies for a safe and productive work environment.
- Managed daily operations for smooth running of the office.
- Reviewed job descriptions periodically, kept them abreast of current roles.
- Managed staff rotas for optimal coverage during peak periods.
- Administered payroll operations ensuring timely and accurate payments.
- Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
- Maintained employee handbook covering company policies and mission statement.
- Facilitated on-boarding programme for training initiatives.
- Collaborated with the manager to achieve organisational goals.
Cancer Care Coordinator (contract 1 Year)
PCN (Primary Care Network) Bridgwater
Bridgwater, Somerset
03.2021 - 07.2022
- Work closely with the PCN manager to appoint new staff
- To support 9 GP Practices in Bridgwater area with recently diagnosed cancer patients
- To monitor cancer care reviews for patients ensuring relevant signposting had been issued
- To act as a point of contact for cancer patients offering advise or to chase appointments and ensure that referrals had taken place
- Facilitated training sessions, enhancing staff competence and knowledge base of software .
- Maintained detailed records, ensuring accurate documentation.
Patient Services
Penkridge Medical Centre
Stafford, Staffordshire
11.2019 - 02.2021
- Signposting patients to the correct clinical team
- Ensuring patient confidentiality is maintained
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Maintained high standards of privacy whilst handling sensitive information.
- Provided courteous service by greeting and attending to patients' needs.
- Addressed patient concerns effectively, improving overall satisfaction levels.
- Managed patient records to ensure accuracy and confidentiality.
- Prioritised tasks during peak times ensuring smooth operation.
- Organised patient follow-ups, resulting in better health management.
- Updated electronic health records regularly, guaranteeing data accuracy.
Training Administrator (Temporary)
Bam Nuttall - Hinkley Point Nuclear Power Station
Bridgwater, Somerset
10.2018 - 03.2019
- HR admin associated with new starters, leavers, promotions and transfers
- Gathering information in preparation for on boarding new staff
- Ensuring compliance with qualification matrix, managing audit requirements from client
- Coordinating training and booking of absence and sickness
- Communicated updates on upcoming trainings to all employees, facilitating their participation in relevant programmes.
- Supported HR department in implementing company-wide policies related to professional development initiatives.
- Handled employee queries regarding training programmes, ensuring clarity and understanding.
HR Lead
Taunton Vale Healthcare
Taunton, Somerset
03.2016 - 10.2018
- Proving a personnel service to over 50 staff
- Recoding working hours/ holiday/ sickness and preparing for payroll
- Conducted all checks for on boarding, including DBS and previous employers and references
- Coordinated employment offers and contracts for selected candidates
- Manage complex rotas for clinical teams of GP's, nurses and practitioners
- Maintaining health & safety records
- Diligently maintained HR database ensuring data accuracy,.
- Implemented HR policies compliant with UK employment laws to maintain legal standards.
- Assisted in a major organisational restructuring project with minimal disruption to operations.
- Maintained precise, detailed staff and company records for thorough reference.
HR Officer
Queenswood Natural Foods Ltd
Bridgwater, Somerset
03.2012 - 02.2016
- Covering all aspects of HR including, interviews, inductions and appraisals.
- Monitoring of absenteeism providing advice on personnel issues for senior managers and directors
- Supported heads of departments with new hire orientations and monthly departmental meetings
- Streamlined the recruitment process by introducing innovative HR software.
- Organised training courses for staff development and skill enhancement.
- Improved efficiency by streamlining HR processes and procedures.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
- Maintained strict confidentiality whilst handling sensitive personnel data and records.
- Developed and implemented new employee induction programmes for improved staff retention.
- Performed detailed personnel record audits, ensuring compliance with regulations.
- Worked closely with the managing director , aiding HR improvements and strategy for continued development of best practices.
Administration Manager
Logoplaste Bridgwater Ltd
Bridgwater, Somerset
04.2004 - 12.2011
- HR duties including recording of holidays/sickness
- Carry out inductions for all staff and visitors
- Managed and recorded daily production figures and performance
- Organised and monitored training for Health & Safety for all staff
- Trained personnel on the use of SAP and Excel
- Streamlined departmental operations by implementing efficient administrative procedures.
- Created robust filing systems for improved document management.
- Maintained inventory control systems, ensuring adequate stock levels at all times.
- Controlled, monitored and documented administrative processes and procedures.
UK Purchasing & Stores Co-ordinator
Federal Mogul
Bridgwater, UK
04.1995 - 12.2004
- Develop and maintain relationships with suppliers
- Provide customer service to over 400 staff ensuring stock availability
- Managing stock controls, perpetual inventory and trend monitoring using MRP
- Ensure contracts and supplier information was updated on a regular basis
- Monitored stock levels, preventing inventory shortages.
- Coordinated with finance department for efficient invoice reconciliation.
- Processed purchase orders to ensure timely delivery of goods.
- Conducted regular audits of purchased products, maintaining high quality standards.
- Maintained accurate supplier records using database management systems.
- Checked invoices against purchase orders, preventing financial discrepancies.
- Assisted in product sourcing for competitive pricing and quality.
- Participated in vendor meetings to understand new product offerings better.
- Streamlined purchasing process by liaising effectively with suppliers.
Education
NVQ level 4 -
Business Administration
Bridgwater04.2016
NVQ Level 3 -
Business Administration
Bridgwater06.2000
Diploma -
Corporate Stress Consultant
Bridgwater11.2000
Some College (No Degree) - Distinction
ECDL
Bridgwater05.2004
S.T.O.P - Health & Safety
Health & Safety Training
Bridgwater02.2000
Skills
- Advanced IT and Organisational Skills
- Self-motivated
- Problem solving
- Team working
- Onboarding process execution
- Empathy understanding
- Personnel record keeping
- Knowledge of employment laws
- Leave request processing
- Ethical conduct
Custom
References can be supplied on request.
Timeline
Deputy Manager
Taunton Road Medical Centre
07.2022 - 02.2025
Cancer Care Coordinator (contract 1 Year)
PCN (Primary Care Network) Bridgwater
03.2021 - 07.2022
Patient Services
Penkridge Medical Centre
11.2019 - 02.2021
Training Administrator (Temporary)
Bam Nuttall - Hinkley Point Nuclear Power Station
10.2018 - 03.2019
HR Lead
Taunton Vale Healthcare
03.2016 - 10.2018
HR Officer
Queenswood Natural Foods Ltd
03.2012 - 02.2016
Administration Manager
Logoplaste Bridgwater Ltd
04.2004 - 12.2011
UK Purchasing & Stores Co-ordinator
Federal Mogul
04.1995 - 12.2004
NVQ level 4 -
Business Administration
NVQ Level 3 -
Business Administration
Diploma -
Corporate Stress Consultant
Some College (No Degree) - Distinction
ECDL
S.T.O.P - Health & Safety
Health & Safety Training
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