Kay Annett
Coventry,West Mids
Summary
Dedicated professional with expertise in networking, customer-focused service, and complaint handling and resolution. Proven ability to manage databases efficiently while leading and motivating teams. Strong communication skills, active listening, and proficiency in MS Office Suite enhance the ability to deliver exceptional results. Committed to leveraging skills for continued career growth in a dynamic environment.
Hard-working and highly skilled administrative officer with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Outstanding knowledge of court processes in particular the 1989 Children Act and Family Court procedure from Magistrates to High Court Level. Safeguarding and confidentiality delivered to a high standard
Overview
41
41
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Professional Support Services
Coventry City Council
Coventry, West Mids
03.2024 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted research and gathered information from multiple sources to present clear results.
- Delivered services to customer locations within target timeframes.
- Displayed energy and enthusiasm in fast-paced environment.
- Supported team by demonstrating respect and willingness to help.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Personal Assistant to the Director
Department For Education
Coventry, West Midlands
05.2021 - 05.2023
- Drafted documents and reports for management review.
- Contributed to time efficiency by organising meeting agendas beforehand.
- Arranged corporate events successfully; promoted team bonding experiences.
- Documented conferences, meetings and appointments with verbatim reports.
- Scheduled meetings, conferences and appointments.
- Booked flights and hotels for domestic and international meetings.
- Streamlined director's schedule by managing appointments and meetings.
- Coordinated travel arrangements to facilitate smooth business trips.
- Organised master calendar of appointments, operational targets and projects.
- Sorted incoming mails for swift response times.
Court administrative officer
Coventry Combined Court Centre
Coventry, West Midlands
08.1999 - 04.2022
- Responded to public inquiries about court procedures, improving understanding and compliance among citizens.
- Kept accurate minutes during meetings with senior staff members as part of internal communication improvement efforts.
- Coordinated case evidence to support positive client outcomes.
- Supervised legal proceedings from claim filing to case closure.
- Ensured accurate record keeping by maintaining and updating court files.
- Distributed daily lists to relevant parties before commencement of sessions; promoted punctuality and preparedness amongst participants..
- Managed high volume client caseloads through planning and organisation.
- Served court summonses and orders for prompt action.
- Created a welcoming environment at reception desks; enhanced visitor experience during their time in court buildings.
- Assisted in smooth court proceedings by providing administrative support to judges and legal teams.
- Improved courtroom efficiency by organising hearing schedules and coordinating logistics.
- Coordinated video link set up for remote hearings, enabling seamless virtual proceedings during lockdown periods.
- Facilitated effective communication between different departments within the judiciary system for better coordination.
- Liaised professionally with external legal teams for smooth case management.
- Prepared documentation necessary for court proceedings to take place without delays.
- Handled complaints from the public professionally; fostered trust in judicial processes and systems.
- Maintained confidentiality whilst handling sensitive case information.
- Supported legal representatives during court case presentation.
- Organised court listings, ensuring timely hearings for all parties involved.
- Filed legal documents promptly after hearings; ensured availibility when needed for future reference.
- Enhanced security measures in place, managing access to restricted areas within the courthouse.
- Assisted with infection control through social distancing and PPE wearing.
- Handled high volume calls to address customer inquiries and concerns.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
Personal assistant to the managing director
Coventry Money Centre
Coventry, West Midlands
01.1995 - 07.1998
- Documented conferences, meetings and appointments with verbatim reports.
- Handled confidential information discreetly, ensuring privacy and trustworthiness.
- Provided personal assistance to the Managing Director; facilitated his day-to-day functions smoothly.
- Prepared professional business correspondence on behalf of senior staff and organisation.
- Screened incoming phone calls and relayed detailed messages.
- Organised master calendar of appointments, operational targets and projects.
- Arranged supplies, documents and spaces for meetings.
- Photocopied and printed presentations and reports for meetings.
- Carried out day-to-day duties accurately and efficiently.
Factory production worker
Jaguar Cars
Coventry, West Mids
03.1984 - 02.1986
- Sorted, classified and packed products by size and weight, verifying conformance to quality standards.
- Cleaned equipment, identifying potential repair and maintenance needs.
- Operated machines to carry out installation operations.
- Assembled motor goods on production line.
Education
GCSEs - Maths, Science, English, History, Music, Geography
Barrs Hill Comprehensive School
Coventry 09.1978 - 07.1982
City & Guilds - CLAIT & IBTA
Coventry City College
Coventry 01.1994 - 06.1994
Skills
- Networking
- Customer focused
- Complaint handling and resolution
- Database management
- Team leadership and motivation
- Communication skills
- Active listening
- MS Office Suite
Accomplishments
I was awarded a Humanitarian award from the Ministry of Justice for an initiative I created called The Adolescent project. This encompassed children from the age of 12 - 17 years of age that were going through care proceedings. They were encouraged to speak to the allocated Judge every fortnight giving their wishes and feeling direct to the decision maker in their case. This lead to a significant decrease in missing episodes from placement of these young people and the really feeling that they were being heard. I attended the Royal Courts of Justice to receive this award.
Certification
A full clean Driving Licence and an up to date DBS Certificate
Timeline
Professional Support Services
Coventry City Council
03.2024 - Current
Personal Assistant to the Director
Department For Education
05.2021 - 05.2023
Court administrative officer
Coventry Combined Court Centre
08.1999 - 04.2022
Personal assistant to the managing director
Coventry Money Centre
01.1995 - 07.1998
City & Guilds - CLAIT & IBTA
Coventry City College
01.1994 - 06.1994
Factory production worker
Jaguar Cars
03.1984 - 02.1986
GCSEs - Maths, Science, English, History, Music, Geography
Barrs Hill Comprehensive School
09.1978 - 07.1982
Similar Profiles
Dipshikha SarkarDipshikha Sarkar
Multilingual Teaching Assistant at Coventry City Council (EMAS)Multilingual Teaching Assistant at Coventry City Council (EMAS)
Ceres Cardozo Vasco BronkhorstCeres Cardozo Vasco Bronkhorst
Learning Support Assistant at Coventry City CouncilLearning Support Assistant at Coventry City Council
Peta RuprechtPeta Ruprecht
Library and Information Assistant at Coventry City CouncilLibrary and Information Assistant at Coventry City Council