Kawinthida Saenseemon
Liverpool,Merseyside
Summary
Customer-focused hospitality professional with expertise in customer service, cash handling, and billing. Supported bar and food service operations while ensuring high guest satisfaction. Experienced in reception, housekeeping, and event support. Fluent in Thai, facilitating effective communication with diverse guests, and committed to delivering efficient service in fast-paced environments.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Receptionist
Radisson Red Hotel
2026.04 - Current
- Work on the hotel reception providing a professional front-of-house service, handling guest check-ins, enquiries, emails, phone calls, and bookings. I manage appointments and reservations, maintain accurate records, and ensure smooth communication between guests and departments. I also keep the reception area clean and organised, prepare meeting spaces, and support day-to-day operations to ensure guests receive a welcoming and efficient service.
Waitress
Le Viet Social
2026.03 - Current
- I take orders using tablet, serve food and drinks, and process payments. Clear and set tables quickly to keep areas clean and ready. Handle customer enquiries and complaints calmly, including dietary requirements and feedback.
Hostess
Chester Racecourse
2024.06 - Current
- Managed guest arrivals, coordinated VIP and trainer access, handled enquiries, and oversaw key information points during major events to ensure smooth operations and effective crowd management on busy race days.
Night Receptionist & Housekeeper
Travelodge
Liverpool
2024.06 - 2026.04
- At Travelodge Liverpool, I work across reception, housekeeping, and breakfast service. I welcome guests, handle check-ins and check-outs, manage banking and cash handling, prepare and cook breakfast, carry out safety checks, clean rooms, and report any maintenance issues to help keep the hotel running smoothly.
Education
BTECH - Travel & Tourism
South & West Cheshire College
Ellesmere Port 2023.09 - 2025.07
Skills
- Reception operations
- Customer support
- Guest reception
- Invoice processing
- Time management
- Event coordination
- Team collaboration
- Reliability and organisation
- Pressure management
- Financial administration
- Facility management
- Food service
- Thai communication
VOLUNTEERING
- Macmillan Cancer Support, 2022, Organised a sponsored walk and bake sale with college classmates.
- Young Lives vs Cancer, 2024, Donated hair, participated in a college charity event and 3K run to raise awareness and funds.
Timeline
Receptionist
Radisson Red Hotel
2026.04 - Current
Waitress
Le Viet Social
2026.03 - Current
Hostess
Chester Racecourse
2024.06 - Current
Night Receptionist & Housekeeper
Travelodge
2024.06 - 2026.04
BTECH - Travel & Tourism
South & West Cheshire College
2023.09 - 2025.07