Ka Wing Chan
WALSALL,UNITED KINGDOM
Summary
Ambitious hospitality student with practical experience in team settings. Recognised for strong work ethic, punctuality, and eagerness to learn. Proficient in communication and organisation, with a focus on problem-solving and analytical skills. Offering strong organisational skills and knack for multitasking. Knowledgeable about coordinating logistics, managing schedules, and providing excellent customer service. Ready to use and develop communication, time management, and problem-solving skills in Hotel Receptionist role.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Conference and Event Assistant
The Eastside Rooms Conference Centre
Birmingham, United Kingdom
09.2024 - Current
- Facilitated smooth running of events, averaging 500 guests.
- Monitored event operations in real-time, addressing issues and customers' requests
- Worked with team members to coordinate day-of workflow and meet high-volume task loads with minimal challenges.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Utilised professional communication skills to resolve customer complaints.
Event Waitress
The Ritz-Carlton Hotel
Hong Kong, China
09.2021 - 06.2022
- Promoted inviting atmosphere with friendly and professional demeanour.
- Followed proper etiquette while serving VIPs, enhancing their overall experience.
- Set up tables, chairs, decorations, resulting in organised environment.
- Delivered efficient food and beverage service for conferences, ceremonies + VIP events, serving crowds of up to 400 guests.
Conference and Events Assistant
Quay Tickets
Birmingham, United Kingdom
08.2024 - 09.2024
- Facilitated guest check-in to ensure positive event experience.
- Promoted events by posting videos and photos on social media during exhibitions.
- Collaborated with team members to optimise event operations and reported technical issues to management.
- Drove increased revenue generation with successful upselling techniques.
Education
Bachelor of Arts - Tourism and Hospitality Management
CU Coventry
Coventry, United Kingdom 09/2022 - 07/2024
Diploma of Higher Education - Hotel Management
Griffith College
Brisbane, Australia 03/2021 - 02/2022
Qualification Framework Level 3 - Hotel Operations
Vocational Training Council
Hong Kong 09/2018 - 12/2019
Skills
- Multilingual communication
- Customer Service
- Exceptional attention to detail
- Time efficiency
- Hospitality standards knowledge
- Resilience under pressure
- Multitasking
- Guest satisfaction focus
- Event planning techniques
- Social media marketing
- Payment Processing
Languages
English
Advanced
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Korean
Fluent
Certification
- CTH Level 6 Professional Diploma in Tourism and Hospitality Management
- Joined the mentorship program at Holiday Inn Golden Mile , Hong Kong
Accomplishments
- Participated in the Hotel Operation Skills Competition in VTC (Hong Kong), awarded with the Best Service Attitude
Timeline
Conference and Event Assistant
The Eastside Rooms Conference Centre
09.2024 - Current
Conference and Events Assistant
Quay Tickets
08.2024 - 09.2024
Event Waitress
The Ritz-Carlton Hotel
09.2021 - 06.2022
Bachelor of Arts - Tourism and Hospitality Management
CU Coventry
09/2022 - 07/2024
Diploma of Higher Education - Hotel Management
Griffith College
03/2021 - 02/2022
Qualification Framework Level 3 - Hotel Operations
Vocational Training Council
09/2018 - 12/2019
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