Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Timeline
SalesAssociate

Ka Wing Chan

WALSALL,UNITED KINGDOM

Summary

Ambitious hospitality student with practical experience in team settings. Recognised for strong work ethic, punctuality, and eagerness to learn. Proficient in communication and organisation, with a focus on problem-solving and analytical skills. Offering strong organisational skills and knack for multitasking. Knowledgeable about coordinating logistics, managing schedules, and providing excellent customer service. Ready to use and develop communication, time management, and problem-solving skills in Hotel Receptionist role.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Conference and Event Assistant

The Eastside Rooms Conference Centre
Birmingham, United Kingdom
09.2024 - Current
  • Facilitated smooth running of events, averaging 500 guests.
  • Monitored event operations in real-time, addressing issues and customers' requests
  • Worked with team members to coordinate day-of workflow and meet high-volume task loads with minimal challenges.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Utilised professional communication skills to resolve customer complaints.

Event Waitress

The Ritz-Carlton Hotel
Hong Kong, China
09.2021 - 06.2022
  • Promoted inviting atmosphere with friendly and professional demeanour.
  • Followed proper etiquette while serving VIPs, enhancing their overall experience.
  • Set up tables, chairs, decorations, resulting in organised environment.
  • Delivered efficient food and beverage service for conferences, ceremonies + VIP events, serving crowds of up to 400 guests.

Conference and Events Assistant

Quay Tickets
Birmingham, United Kingdom
08.2024 - 09.2024
  • Facilitated guest check-in to ensure positive event experience.
  • Promoted events by posting videos and photos on social media during exhibitions.
  • Collaborated with team members to optimise event operations and reported technical issues to management.
  • Drove increased revenue generation with successful upselling techniques.

Education

Bachelor of Arts - Tourism and Hospitality Management

CU Coventry
Coventry, United Kingdom
09/2022 - 07/2024

Diploma of Higher Education - Hotel Management

Griffith College
Brisbane, Australia
03/2021 - 02/2022

Qualification Framework Level 3 - Hotel Operations

Vocational Training Council
Hong Kong
09/2018 - 12/2019

Skills

  • Multilingual communication
  • Customer Service
  • Exceptional attention to detail
  • Time efficiency
  • Hospitality standards knowledge
  • Resilience under pressure
  • Multitasking
  • Guest satisfaction focus
  • Event planning techniques
  • Social media marketing
  • Payment Processing

Languages

English
Advanced
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Korean
Fluent

Certification

  • CTH Level 6 Professional Diploma in Tourism and Hospitality Management
  • Joined the mentorship program at Holiday Inn Golden Mile , Hong Kong

Accomplishments

  • Participated in the Hotel Operation Skills Competition in VTC (Hong Kong), awarded with the Best Service Attitude

Timeline

Conference and Event Assistant

The Eastside Rooms Conference Centre
09.2024 - Current

Conference and Events Assistant

Quay Tickets
08.2024 - 09.2024

Event Waitress

The Ritz-Carlton Hotel
09.2021 - 06.2022

Bachelor of Arts - Tourism and Hospitality Management

CU Coventry
09/2022 - 07/2024

Diploma of Higher Education - Hotel Management

Griffith College
03/2021 - 02/2022

Qualification Framework Level 3 - Hotel Operations

Vocational Training Council
09/2018 - 12/2019

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Ka Wing Chan