Kavol Tabasum

• Building rapport with customers, get to know their individual needs and put their interests first
• Working as part of a team to maintain and support performance across the campaign
• Providing great customer service through outbound and inbound calls
• using sales and communication skills to upsell products and follow up customer quotations
• The ability to stay self-motivated in a competitive environment

• Flexible role with the ability to adapt quickly to change without losing efficiency
• Excellent work ethic and goal driven to complete tasks and meet targets
• Resilient and ability to work well under pressure
• Excellent admin/IT skills, specifically MS Office Suite applications
• Have the ability to demonstrate sensitivity, emotional resilience and understanding of the needs of vulnerable people
• Excellent organisation and communication skills to ensure efficient processing and management of case work.
• Ensuring documentation is in place and accurate.
• Dealing with customer enquiries via telephone and email

key skills acquired

• Accuracy and attention to detail.
• Excellent written and verbal communication skills
• Strong organisation and prioritisation skills

• Booking appointments for Vulnerable patients to undergo Cancer screening tests and booking follow up appointments
• Asking open questions to establish patient needs and individual circumstances
• ensuring empathy and excellent active listening skills to provide excellent service to vulnerable patients
• good communication skills on delivering important and sensitive information about patient care and treatment
• discussing sensitive topics and sign posting patients
• accurately capturing data and recording information on the system
• Responded to queries and requests from patients

• Optimised sales volume by managing accounts and building rapport.
• Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
• Retained existing customer accounts through consistent engagement and sales data analysis.
• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• managing small business customers with their accounts and finances
• supporting customers with bills and selling our products such as free public WIFI or card payment machines

• Providing critical telephone support services as part of the Government’s response to the COVID-19 pandemic. Calling ‘contacts’ of confirmed cases of COVID-19,
• Delivering important information and advice and answering questions.
• assessing and ensuring the safety of covid patients and extended family by providing care over the phone
• providing covid- 19 advise and rules and regulations to staying at home and prevention strategies
• providing support by giving medical equipment and food essentials for vulnerable patients
• explaining policies and procedures in regards to covid-19
• excellent active listening skills and empathy and sensitivity care given to patients and their families