Kavita Sinha
LONDON
Summary
Organised Registered Manager accustomed to building and leading empathetic care teams. Recruits top talent and mentors individuals to deliver compassionate and focused care—excellent leadership skills coupled with superior communication and operational oversight. Attentive social work professional accustomed to liaising with cross-functional teams to support quality care. Exceptional aptitude for building and maintaining patient rapport. Offers compassionate patient-centred care with a focus on patient dignity and wellness. Emerging social work professional eager to leverage education and training to fulfil social work role. Offers upbeat attitude and pragmatic leadership skills paired with acommitment to upholding quality care standards. Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
Registered Manager
Sunlight Care Group Newham
10.2022 - Current
- Continuously assessed quality of care services, implementing appropriate quality assurance processes in line with contractual and regulatory standards.
- Line managed 8 staff members by monitoring Key Performance Indicators (KPIs), overseeing appropriate training programmes and demonstrating inspirational leadership.
- Attended regular training to develop expertise in people management and care service provider regulations.
- Guided staff to execute safe and effective interventions to manage behaviours that challenge.
- Effectively managed operations to care for 220+ service users and coordinated 115+ staff members.
- I used regulation expertise to continually improve care standards, driving thebusiness forward and bettering company reputation.
- Oversaw high recruitment standards to meet service demand and plans for future growth.
- Achieved NVQ Level 5 in Leadership and Management to build strategic planning and team coaching skills.
- Registered with Care Quality Commission (CQC) for 1 year.
- Managed company budgets and staff rota for optimum productivity and profitability.
- Educated patients regarding procedures, healthcare provider instructions and referrals.
- Recruited and trained high-quality healthcare providers to perform best practices in home care.
- Developed and updated personalised care plans suitable for patient needs.
- Oversaw staff recruitment, training and development to determine residents remained in consistently safe hands.
- Managed the schedule of staff to establish round-the-clock working shifts.
- Documented case management activities to maintain active records.
- Interacted with healthcare providers to manage patient treatments.
- Used regulation expertise to continually improve care standards continually, driving the business forward and bettering company reputation.
Deputy Manager
Sunlight Care Group
09.2019 - 09.2022
- The job involves managing and coordinating care workers across the Newham branch and deputises for the Registered Manager in his absence.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed staffing schedules for many employees, delivering operational efficiency whilst remaining under budget.
- Chaired strategic planning meetings, engaged stakeholders and managed internal and external relationships to support plan delivery.
- Implemented health, safety and well-being programmes to drive productivity and high-quality services.
- I prepared and presented reports, strategies and recommendations for consideration by senior management.
- I am also responsible for all aspects of the day-to-day operations within the care service, including recruiting and managing staff and ensuring that the service quality meets national care standards.
- I have to make sure that there is sufficient staffing to meet the needs of our clients and also ensure their safety and welfare.
- Other activities include staff performance management and supervision
- I am also required to attend weekly meetings with the Senior Management Team to discuss statistics and provide service updates
- I also conduct investigations relating to the quality of the service and use findings to make improvements.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Managed and monitored multidisciplinary teams, providing coaching to exceed KPI targets consistently.
- Educated patient families about mental health issues and how to support care plans.
- Created comprehensive service user reports with thorough risk assessments, enabling effective multi-disciplinary team management.
- Carried out thorough Care Act assessments, support planning and development reviews to maintain high-quality care provision.
Office Manager
Green Arrow Care
04.2018 - 08.2019
- Under the direction of the Registered Manager, I was responsible for assisting in the provision of a range of domiciliary services to adult within their own homes, that meets national Minimum Standards for Domiciliary Care
- I had to manage the day-to-day service to clients within the locality, meeting policy objectives and statutory requirements
- This included the provision of service user support and supervision to staff.
- Oversaw office budget to responsibly allocate equipment and resources.
- They produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Managed the employee offices, supervising workers, enhancing productivity and driving efficiency.
- Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks.
- Trained and mentored staff to drive performance and target achievement.
- Consulted with senior management to develop operational enhancements, streamline processes and increase team performance.
- Provided complete meeting support, including materials preparation and minute-taking.
- Recruited and hired qualified candidates for vacant and new positions.
- Supervised senior management with daily office operations, coordinating meetings and other tasks as requested.
- Reviewed timesheets and administered employee entitlements with excellent HR knowledge.
- Managed high volumes of correspondence with excellent record-keeping and minimal response times.
- Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
- Conducted risk assessments to reach regulatory compliance and promote staff health and safety.
- Collaborated and clearly communicated across teams to achieve consistent service delivery.
- Oversaw office inventory orders, requisitions and stocking.
- Managed costs and billing, resolving financial discrepancies effectively through organisational management of account information.
- Managed projects within strict deadlines and budget constraints.
- Completed orientations to integrate new staff to company systems and culture.
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Care Coordinator
Caring Hands of East London
04.2016 - 04.2018
- Responsible for directing, mentoring and supervising the care team to ensure quality standards are maintained and that care is delivered promptly in line with the client's needs and wishes. I was also responsible for the organization of the care team whilst considering the changes andneeds of the clients.
- Worked with recruitment personnel to provide sufficient current and future staffing levels.
- Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
- Made provider appointments and met transportation needs to help service users manage healthcare requirements.
- Observed and respected patient dignity, privacy and independence to encourage communication
- Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
- Provided workflow management by reviewing systems to track deadlines and troubleshoot provider shortages.
- Responded proactively to changing circumstances for optimised service user care.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Monitored service user progress, escalating concerns for swift resolution.
- I managed and monitored branch rostering requirements of individual care teams.
- Responded efficiently to day-to-day changes in care and support packages.
- Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
Care Coordinator
Astha Care Ltd
06.2015 - 12.2016
- I was responsible for helping the Registered Manager to ensure that the carers are efficiently and effectively coordinated with the clients in the community
- Speaking with both clients and carers to ensure that the care being delivered by the care staff matches the expectations of the client and also make sure that the care staff attend their calls
- I was also responsible for taking calls and dealing with any complaints or concerns from staff or clients.
Care Coordinator
Chosen Care Group
10.2014 - 05.2015
- Assisting the registered manager with ensuring that the carers are efficiently and effectively coordinated to the clients in the community
- Speaking with both clients and carers to ensure that the care being delivered by the care staff matches the expectations of the client and also making sure that the care staff attend their calls
- I was also responsible for taking calls and dealing with any complaints or concerns from staff or clients.
Care Assistant
Bluebird Care
Woodford
06.2011 - 09.2014
- Responsible for upkeeping clients' hygiene, ensuring their safety and facilitating social-emotional support
- The duties include administering medications, cleaning a client's living area and managing activity or care schedule, providing personal care, preparing meals and assisting with eating and drinking.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Monitored individual's physical and emotional well-being, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Monitored client health conditions and reported immediate issues to manager.
- Submitted reports to manager regarding status of client.
- Accompanied client to medical or dental appointments, grocery and errands.
- Assembled and dismantled equipment required by healthcare professionals.
- Positioned, lifted and transported patients with limited mobility.
- Assisted with medicine and stock counting, ordering and replenishing.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
Support Worker
Aashiyana Care Home
09.2008 - 09.2010
- Taking care and giving support to elderly people, with medication, food and giving washed
- Also check their health and safety equipment like host, wheelchair and all
- Take them out to visit places like shopping malls or gardens
- Moved to the UK for further studies
Education
NVQ Level 5 - Health and Social Care Management
London College of Professional Studies
London 01.2021 - 01.2022
Certificate of Higher Education - Applied Suicide Intervention Skills Training
ASIST
London 05.2021 - 05.2021
Certificate of Higher Education - Mental Health First Aid
MHFA England
LONDON 03.2021 - 03.2021
Master of Business Administration - International Project Management
Anglia Ruskin University
London 04.2013 - 05.2015
SVQ Level 3 - Computer Software Development
Dundee College
Dundee, Dundee City 09.2010 - 07.2011
Diploma - Computer Engineering
Sigma Institute of Technology and Engineering
India 07.2006 - 04.2008
Skills
- Strategic workforce planning
- People management
- Training and development
- Health and Social Care Act 2008
- Disciplinary procedures and appraisals
- Visible leadership
- Monthly management reporting
- Person-centred planning
- CQC regulations
- Outstanding leadership abilities
- High-quality care
- Complex resource management
- Dementia care
- Strategic planning
- Financial risk analysis
- Department management
- Operational support
- Physical resource management
- Contract management
Additional Information
- Reference on request
- Planning to work towards Mental Health Nurse
Languages
English
Fluent
Hindi
Fluent
Gujarati
Fluent
Marathi
Native
Urdu
Advanced
Timeline
Registered Manager
Sunlight Care Group Newham
10.2022 - Current
Certificate of Higher Education - Applied Suicide Intervention Skills Training
ASIST
05.2021 - 05.2021
Certificate of Higher Education - Mental Health First Aid
MHFA England
03.2021 - 03.2021
NVQ Level 5 - Health and Social Care Management
London College of Professional Studies
01.2021 - 01.2022
Deputy Manager
Sunlight Care Group
09.2019 - 09.2022
Office Manager
Green Arrow Care
04.2018 - 08.2019
Care Coordinator
Caring Hands of East London
04.2016 - 04.2018
Care Coordinator
Astha Care Ltd
06.2015 - 12.2016
Care Coordinator
Chosen Care Group
10.2014 - 05.2015
Master of Business Administration - International Project Management
Anglia Ruskin University
04.2013 - 05.2015
Care Assistant
Bluebird Care
06.2011 - 09.2014
SVQ Level 3 - Computer Software Development
Dundee College
09.2010 - 07.2011
Support Worker
Aashiyana Care Home
09.2008 - 09.2010
Diploma - Computer Engineering
Sigma Institute of Technology and Engineering
07.2006 - 04.2008
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