Kavita Dow

During my employment on Beeston ward as a Staff Nurse I have been able to gain value experience in the following areas:

• Managed patient discharges, providing relevant follow-up care advice with required prescriptions and medication.
• Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
• Built caring, compassionate relationships with patients, providing emotional support and encouragement during patient stay in hospital.
• Quickly responded to medical emergencies, working calmly and professionally under pressure.
• Maintained accurate, up-to-date patient records, maximising data accuracy.
• Monitored and recorded patient condition, carrying out and reporting regular observations.
• Assessed, planned and implemented treatments with precision and care, prioritising patient wellbeing.
• Established positive rapport with patients and families through active listening and compassionate care.
• Conducted informative handovers at shift end through concise and accurate reporting and communication.
• Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
• Used oral, topical and IV medications to manage patient symptoms.
• Dressed surgical wounds, monitored healing and replaced bandages to prevent infections.
• Handled patients' hygiene needs in support of personal dignity and optimum wellness.
• Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
• Liaised with senior physicians to plan timely, successful patient discharges.
• Thoroughly disinfected and correctly stored hospital equipment to safeguard health of staff and maintain order within ward.

• I've worked in various wards ( respiratory, medical and surgical ) in City Hospital and Queens Medical Centre.
• Admitted patients, carried out assessments, followed care plans, administered oral and IV medication.
• Liaised with the multidisciplinary team to manage patient care.
• Developed and reviewed care plans to meet patient's physical, social and psychological needs.
• Monitored and recorded patient condition, carrying out and reporting regular observations.
• Guaranteed safe and secure handling of medicines by administering drugs in accordance with clinical guidelines.
• Enabled smooth delivery of care, assisting with stock control to guarantee realistic par levels were maintained.
• Established positive rapport with patients and families through active listening and compassionate care.
• Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
• Followed NHS procedures and protocols to safely prepare drips and transfusions.
• Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
• Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
• Maintained accurate, up-to-date patient records, maximising data accuracy.

I worked as a Bank Staff Nurse on various wards on an ad - hoc basis, The wards i worked on included, elderly care, acute and surgical settings. I was in this role while my Nursing registration was active. My responsibilities included:

• Guaranteed safe and secure handling of medicines by administering drugs in accordance with clinical guidelines.
• Developed and reviewed care plans to meet patient's physical, social and psychological needs, boosting patient satisfaction.
• Ensured patient confidentiality by prioritising compliance with Data Protection Act across all tasks.
• Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
• Built caring, compassionate relationships with patients, providing emotional support and encouragement.
• Liaised with senior physicians to plan timely, successful patient discharges.
• Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
• Followed NHS procedures and protocols to safely prepare drips and transfusions.
• Quickly responded to medical emergencies, working calmly and professionally under pressure.
• Monitored and recorded patient condition, carrying out and reporting regular observations.

• This experience involved working with Elderly patients. Here I had my first experience working as a Nurse after my training. My responsibilities included:
• Admitting patients and carrying out A to E assessments.
• Monitoring patients vital signs and recording their progress.
• Administering medications according to guidelines.
• Disposing of samples and hazardous waste to prevent infection.
• Delivering exceptional care to boost patient health outcomes.
• Thoroughly disinfecting and correctly storing hospital equipment to safeguard health of staff and maintain order within ward.
• Delivering consistently high standards of individualised nursing care, best maintaining patients' health and wellbeing.
• Delivered life support with updated first aid and CPR training.
• Implementing and updating treatment plans in collaboration with doctors.
• Preparing patients for surgery by following strict hygiene and fasting procedures.
• Analysing symptoms to effectively diagnose and treat patients.
• Managing patient discharges, providing relevant follow-up care advice with required prescriptions and medication.
• Safely operating hoists, wheelchairs and transfer equipment to securely manoeuvre patients.
• Assessing and evaluating patient needs, supporting accurate diagnosis and care planning.
• Monitoring and recording patient condition.
• Liaising with senior physicians to plan timely, successful patient discharges.
• Following NHS procedures and protocols to safely prepare drips and transfusions.
• Establishing positive rapport with patients and families through active listening and compassionate care.
• Maintaining accurate, up-to-date patient records, maximising data accuracy.
• Working closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
• Generating detailed and comprehensive patient care plans in collaboration with clinical teams.
• Building caring, compassionate relationships with patients, providing emotional support and encouragement during complex surgeries.

• This experience involved working on an Elderly ward as a Nursing assistant. During this time I completed my Diploma in Heath and Social Care and acquired my skills. I was responsible for:
• Supporting patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
• Observing and documenting accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings.
• Communicating complex medical information to patients, carers and relatives, effectively navigating barriers to understanding.
• Maintaining general tidiness and cleanliness of clinical areas through disinfecting workspaces, restocking equipment stores to optimise efficiency.
• Accurately completing and recording patients' NEWS scores, reporting findings to maintain cohesive patient care.
• Efficiently decontaminating and maintaining supply of equipment such as syringes and dressings to guarantee patient and staff health and safety.
• Performing set tasks according to individual patient care plans as assessed and delegated by the Staff Nurse to ensure provision of cohesive, tailored care.
• Providing hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
• Maintaining strict confidentiality of information regarding patients.
• Monitoring individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
• Minimising care continuity issues by keeping thorough, accurate records.
• Charting daily observations, mobility activity and eating percentages to aid continued client assessment.
• Completing documentation of care, hospital actions and patient activities for up-to-date client records.
• Assisting clinical staff with wound care and health assessments, enhancing care continuity between support teams.
• Assisting in all aspects of personal care, retaining comfort and dignity.
• Maintaining up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
• Helping individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
• Working professionally with caregiving teams and hospital departments to maintain continuity of care.
• Optimising patient satisfaction through compassionate, considered care and communication.

My main responsibilities involved interacting with customers who contacted the call centre from the United States of America to carry out transactions with their phone such as activating new phones , purchasing phone credit, giving technical support , trouble shooting, sending replacement phones and giving general information via the telephone about the services available.

• Offered detailed advice on product and service benefits.
• Offered prompt solutions to maintain customer satisfaction.
• De-escalated objections and disputes professionally to maintain customer satisfaction.
• Recorded and processed customer data accurately.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Followed scripts when answering common customer questions.
• Advised customers on availability, pricing and location of products.
• Completed thorough documentation in [Software] for each enquiry.
• Completed transactions to replace or exchange defective items.
• Listened actively to offer accurate information and best solution to their needs.