Kavish Sheth
Reception Supervisor
Edinburgh,EDH
Summary
Dynamic and experienced Hotel Supervisor with a proven track record of excellence in Hotel Receptionist and Reception Supervisor roles at two prestigious hotels. Entrepreneurial spirit as a proprietor of a successful travel luggage business. Seeking to leverage my diverse skill set, leadership abilities, and industry knowledge to drive operational efficiency and guest satisfaction as a Hotel Supervisor.
Overview
5
5
years of professional experience
Work History
Reception Supervisor
The Grassmarket Hotel
07.2023 - Current
- Played a key role in achieving high occupancy rates by handling reservation inquiries professionally and accurately.
- Supported sales efforts by promoting hotel services and amenities to guests during their stay, resulting in increased revenue generation.
- Exhibited strong multitasking abilities, handling multiple phone lines and assisting walk-in guests simultaneously while maintaining calm and professional demeanor.
- Liaised with other departments to facilitate smooth operations across multiple areas of hotel property.
- Assisted in training new employees on company policies, procedures, software systems, and customer service standards.
- Improved workflow efficiency by creating detailed schedules that outlined daily tasks and responsibilities for reception staff members.
- Fostered positive teamwork environment by actively participating in team meetings, offering suggestions for improvement, and supporting colleagues as needed.
Receptionist
Holiday Inn Express Hotel
01.2023 - 07.2023
- Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
- Contributed to revenue growth by promoting hotel services and upselling available room upgrades or packages.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Coordinated transportation arrangements for guests as needed, liaising with external providers for seamless experiences.
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Optimized scheduling operations by tracking room occupancy trends and anticipating fluctuations in demand throughout seasonal changes.
Proprietor
Unnati Enterprise
04.2019 - 11.2022
- Streamlined business operations for improved efficiency with the implementation of new management techniques.
- Grew revenue through targeted marketing campaigns and strategic partnerships.
- Strategically led business expansion into new markets, resulting in increased revenue generation opportunities.
- Fostered strong relationships with key industry stakeholders to establish beneficial collaborations for mutual growth.
- Continually assessed risks associated with the business''s operation; implemented mitigation plans accordingly.
- Implemented quality control measures to ensure products met high standards before being sold or serviced to customers.
- Resolved conflicts among employees in a timely manner, promoting effective communication within the team.
Education
Bachelor of Mechanical Engineering -
Gandhinagar Institute of Technology
Ahmedabad, India 04.2001 -
Skills
Guest Relations
Teamwork and Collaboration
Safety Management
Multitasking and Organization
Problem-solving aptitude
Opera Software
Customer Service Management
Attention to Detail
Timeline
Reception Supervisor
The Grassmarket Hotel
07.2023 - Current
Receptionist
Holiday Inn Express Hotel
01.2023 - 07.2023
Proprietor
Unnati Enterprise
04.2019 - 11.2022
Bachelor of Mechanical Engineering -
Gandhinagar Institute of Technology
04.2001 -