Summary
Overview
Work History
Education
Skills
Timeline
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Kavish Sheth

Reception Supervisor
Edinburgh,EDH

Summary

Dynamic and experienced Hotel Supervisor with a proven track record of excellence in Hotel Receptionist and Reception Supervisor roles at two prestigious hotels. Entrepreneurial spirit as a proprietor of a successful travel luggage business. Seeking to leverage my diverse skill set, leadership abilities, and industry knowledge to drive operational efficiency and guest satisfaction as a Hotel Supervisor.

Overview

5
5
years of professional experience

Work History

Reception Supervisor

The Grassmarket Hotel
07.2023 - Current
  • Played a key role in achieving high occupancy rates by handling reservation inquiries professionally and accurately.
  • Supported sales efforts by promoting hotel services and amenities to guests during their stay, resulting in increased revenue generation.
  • Exhibited strong multitasking abilities, handling multiple phone lines and assisting walk-in guests simultaneously while maintaining calm and professional demeanor.
  • Liaised with other departments to facilitate smooth operations across multiple areas of hotel property.
  • Assisted in training new employees on company policies, procedures, software systems, and customer service standards.
  • Improved workflow efficiency by creating detailed schedules that outlined daily tasks and responsibilities for reception staff members.
  • Fostered positive teamwork environment by actively participating in team meetings, offering suggestions for improvement, and supporting colleagues as needed.

Receptionist

Holiday Inn Express Hotel
01.2023 - 07.2023
  • Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
  • Contributed to revenue growth by promoting hotel services and upselling available room upgrades or packages.
  • Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
  • Coordinated transportation arrangements for guests as needed, liaising with external providers for seamless experiences.
  • Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
  • Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
  • Optimized scheduling operations by tracking room occupancy trends and anticipating fluctuations in demand throughout seasonal changes.

Proprietor

Unnati Enterprise
04.2019 - 11.2022
  • Streamlined business operations for improved efficiency with the implementation of new management techniques.
  • Grew revenue through targeted marketing campaigns and strategic partnerships.
  • Strategically led business expansion into new markets, resulting in increased revenue generation opportunities.
  • Fostered strong relationships with key industry stakeholders to establish beneficial collaborations for mutual growth.
  • Continually assessed risks associated with the business''s operation; implemented mitigation plans accordingly.
  • Implemented quality control measures to ensure products met high standards before being sold or serviced to customers.
  • Resolved conflicts among employees in a timely manner, promoting effective communication within the team.

Education

Bachelor of Mechanical Engineering -

Gandhinagar Institute of Technology
Ahmedabad, India
04.2001 -

Skills

Guest Relations

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Timeline

Reception Supervisor

The Grassmarket Hotel
07.2023 - Current

Receptionist

Holiday Inn Express Hotel
01.2023 - 07.2023

Proprietor

Unnati Enterprise
04.2019 - 11.2022

Bachelor of Mechanical Engineering -

Gandhinagar Institute of Technology
04.2001 -
Kavish ShethReception Supervisor