KAVIRAJ THANGAVEL
Caterham,Surrey
Summary
Experienced professional with a strong background in tactful negotiation, email administration, and relationship management. Demonstrates a patient attitude and excels in complaint resolution, ensuring customer satisfaction. Proficient in basic computer knowledge, contributing to efficient administrative operations.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Customer service representative
Shell UK
VICTORIA, City of London
07.2023 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Assisted customers in making informed decisions by providing detailed product information.
- Adhered strictly to policies and procedures for continued company compliance.
- Facilitated customer loyalty programmes to enhance customer retention.
Education
Master of Science - MANAGEMENT
BPP UNIVERSIRY
London 06.2023 - 06.2024
Skills
- Tactful negotiation
- Email administration
- Basic computer knowledge
- Patient attitude
- Relationship Management
- Complaint resolution
Languages
English
Advanced
Tamil
Native
Affiliations
- Books reading
- Music
- Travelling
Timeline
Customer service representative
Shell UK
07.2023 - Current
Master of Science - MANAGEMENT
BPP UNIVERSIRY
06.2023 - 06.2024
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