Summary
Work history
Education
Skills
Interests
Languages
Timeline
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KAVINKA PEIRIS

Wembley, London,Middlesex

Summary

Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support. Hardworking Assistant familiar with excel and project management. Passionate about business success and talented at supporting executive, team and customer needs. Hardworking CCTV operative brings proven success in overseeing administrative areas. Knowledgeable about thebest methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work history

Assistant Mechanic

Minash
  • I would assist the mechanics when they needed help and help out doing the weekly financial statement
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Monitored multiple databases to keep track of all company inventory
  • Gaining people skills and communication skills
  • Assisted customers with loading and unloading vehicles from ramps.
  • Performed targeted troubleshooting and diagnostics, quickly remedying mechanical issues.
  • Achieved vehicle functionality and longevity through proactive maintenance.
  • Purchased new parts and monitored inventory.

Client Service Advisor

Sitel UK
  • Worked on multiple campaign on behalf of Sitel assisting customers by taking customer calls and using a integrated computer system to help customers find solutions to their issues.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Responded to questions regarding service outcomes and resolved complaints.
  • Educated customers regarding regular maintenance protocols to preserve conditions of equpiment.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered prompt solutions to maintain customer satisfaction.
  • Offered detailed advice on product and service benefits.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Managed 100+ daily calls, taking orders and escalated cancellations.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.

CCTV Operative

Sqr group
05.2023 - Current
  • Immediately reported suspicious behaviour to security team manager in line with company procedures.
  • Maintained confidentiality of all security data and recordings to protect company assets.
  • Produced detailed reports outlining security incidents with extensive evidence for further investigation.
  • Monitored GPS trackers to coordinate 10+ drivers.
  • Reported tech faults, potential risks and health and safety issues along with practical solutions.
  • Kept knowledge of and compliance with operating procedures, legislation and best practice.
  • Answered radio and telephone enquiries in polite and courteous manner.
  • Carried out and logged daily equipment checks, reporting all faults and failures as soon as they occur.
  • Operated and monitored all surveillance security systems and cameras within control room efficiently.
  • Captured, processed and logged recorded images accurately, helping to provide data to enforcement agencies.
  • Kept all logs, reports and records up to date and accurate, promptly completing updates.
  • Provided clear and timely communication to security officers, management and outside agencies on key incidents.
  • Maintained strict confidentiality at all times.
  • Kept control room clean, tidy and hazard-free at all times.
  • Enforced security of control room, data and all contents.
  • Recorded all events, incidents and actions accurately.
  • Provided high-quality CCTV evidence of crime and anti-social behaviour.
  • Liaised with Police and other authorised agencies to give viewing access to recorded images.
  • Monitored developing emergency situations within area of responsibility and carried out established actions to resolve issues.
  • Checked equipment regularly and reported equipment failure to Chief Security Officer.
  • Memorised layout of monitored area and gained awareness of current key challenges.
  • Tested site security systems and performed corrective maintenance and repairs as necessary.

Education

Higher National Diploma - Creative Computing

Uxbridge College

Roman Catholic Science College

Skills

  • Customer service
  • Team management
  • Team Work
  • Time management
  • Self-motivated
  • Communication skills
  • Problem solving
  • CCTV monitoring
  • Key holding
  • Site security management
  • Problem-Solving
  • Self-Motivated
  • Critical Thinking
  • First Aid/CPR
  • Dependable and Responsible
  • Excellent Communication
  • Attention to Detail
  • Written Communication
  • Data entry
  • Bookkeeping
  • Data collection and analysis
  • Business planning
  • Employee training
  • Report analysis
  • Accounting support
  • Stationery control
  • Diary management
  • Database organisation
  • Microsoft Word expertise
  • Attendance reporting
  • Resolving errors

Interests

Designing fashion wear Art. Making Music. Photography. Working on small video editing projects with friends. Travelling.

Languages

English
Fluent
sinhala
Intermediate

Timeline

CCTV Operative

Sqr group
05.2023 - Current

Assistant Mechanic

Minash

Client Service Advisor

Sitel UK

Higher National Diploma - Creative Computing

Uxbridge College

Roman Catholic Science College

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KAVINKA PEIRIS