Kavindu Weheragama
Receptionist
Ipswich,SFK
Summary
Dynamic and results-driven professional with extensive experience at Novotel, excelling in customer engagement and conflict resolution. Recognized for upselling memberships and enhancing service quality. Proficient in Microsoft Office and skilled in team leadership, consistently delivering exceptional customer experiences while maintaining operational efficiency.
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Experienced with developing and implementing strategic sales plans to drive revenue growth. Utilizes leadership skills to inspire and manage sales teams effectively. Track record of building strong customer relationships and delivering consistent sales performance.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist
Novotel
Ipswich, Suffolk
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Improved customer service by efficiently handling visitor queries and resolving complaints.
- Recognized for consistently upselling memberships, earning rewards for three consecutive months.
- Managed multiple tasks, including phone calls and scheduling, ensuring seamless operations under pressure.
Sales Assistant
Next
Ipswich, Suffolk
04.2023 - 02.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced team morale and productivity by organizing weekly sales strategy meetings.
- Completion, excelled in sales performance, earning "Best Staff Member" recognition within two months.
- Built rapport with customers, enhancing shopping experience through a friendly demeanor.
- Staying calm and professional under pressure.
Food and Beverage Attendant
Novotel
Ipswich, Suffolk
03.2022 - 11.2022
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Developed proficiency in event management and multitasking during high-pressure scenarios.
- Understanding customer needs and suggesting items accordingly.
- Building relationships with regular customers and industry professionals.
Customer Assistant
Shell Gas Station
Ipswich, Suffolk
08.2018 - 02.2019
- Handled cash transactions accurately while adhering to company security protocols.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
GCSE - English
Suffolk New College
Ipswich 09.2023 - 07.2024
GCSE - Math's
Suffolk New College
Ipswich 09.2023 - 07.2024
BTEC Level 2 - Information And Creative Technology
Suffolk New College
Ipswich 09.2017 - 07.2018
BTEC Level 1 - Information And Creative Technology
Suffolk New College
Ipswich 09.2016 - 07.2017
Skills
- Efficient Data Entry
- Autonomous Goal Achievement
- Proficient in Written and Verbal Expression
- Consistent Self-Assurance
- Team Leadership
- Hardware Troubleshooting Expertise
- Adobe Photoshop and Premiere Pro
- Skilled in Microsoft Office Applications
- Administrative Oversight Expertise
- Data Storage Management
- Telephonic Customer Engagement
- Efficient Data Entry
Fitness
- Weight training helps build lean muscle mass, which increases strength, improves posture, and enhances functional fitness.
- Exercise increases blood flow to the brain, which helps improve memory, cognitive function, and focus.
- Whether you aim to increase your strength, improve endurance, or simply stay fit, setting achievable goals helps track progress.
Timeline
Receptionist
Novotel
02.2024 - Current
GCSE - English
Suffolk New College
09.2023 - 07.2024
GCSE - Math's
Suffolk New College
09.2023 - 07.2024
Sales Assistant
Next
04.2023 - 02.2024
Food and Beverage Attendant
Novotel
03.2022 - 11.2022
Customer Assistant
Shell Gas Station
08.2018 - 02.2019
BTEC Level 2 - Information And Creative Technology
Suffolk New College
09.2017 - 07.2018
BTEC Level 1 - Information And Creative Technology
Suffolk New College
09.2016 - 07.2017
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