I am a highly motivated Business Management graduate with a 2:1 Honours degree from the University of Greenwich, I bring over three years of experience within the retail and food industries, where I honed my communication, organisational, and problem-solving skills.My experience managing my family business had provided me with valuable insight into employee satisfaction, recruitment process, and workforce engagement, driving improvements in both customer and employee experiences.With a specialisation in International Human Resource Management, my dissertation focused on company culture, employee perspectives, and satisfaction -Key areas in recruitment. I am eager to apply my skills and passion for people management to contribute to a recruitment team, ensuring the best talent is identified and placed within dynamic organisations.
At Marks and Spencer, I am responsible for replenishing stock and maintaining displays to company standards in an effective and efficient manner honed my communication skills by constructively resolving customer queries and helped improve sales by leveraging product knowledge to engage with target markets, recommend products, and boost store revenue. I also help manage store inventory through regular stock counts and contribute as a member of education team. Additionally, I developed financial skills by accurately operating tills and processing transactions, and I actively collaborate with team members to enhance overall store operations.
I am accountable for managing key documentation to ensure compliance and smooth operations, as well as training employees to meet company standards.My role involves managing invoices, reviewing business expenditures and conducting stock checks to maintain optimal inventory levels.I actively engage with customers and work on tills to uphold high standards of service through exceptional communication skills and product knowledge. Additionally, I support employees by addressing their needs and aligning them with company goals, while coordinating buying, merchandising and supplier relations to drive overall business efficiency.
Microsoft office
Project Management
Communication skills
Time Management
Problem Solving
Adaptability
Leadership and Collaboration
Research skills
Interpersonal skills
Critical thinking
Qualitative data analysis skills
Negotiation skills
Emotional intelligence
Sales Skills
Organisational skills
Emotional intelligence
• Trained lifeguard: • Bronze Level certification • Completed Level 8 training.
Envision community apprentice programme (10-month apprenticeship project): • Designed and conducted workshops to improve teaching techniques for children with learning disabilities. • Won a GRIT award for leadership from the former deputy mayor. • Developed problem- solving skills through navigating sensitive topics. • Managed the Budgeting process.