Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Kaveri Joshi

Kaveri Joshi

Belfast

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance with 9+ years experience in Application Support

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

Team Manager

Tech Mahindra
Belfast
04.2022 - Current
  • Sought timely solutions to company inefficiencies for the continued smooth running of operations.
  • Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
  • Set achievable weekly targets, motivating team to swiftly progress and achieve in line with company goals.
  • Managed, motivated and developed a team of 10 to consistently deliver exceptional customer service.
  • Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise.
  • Developed and implemented strategic company objectives, measuring progress against KPIs to ensure return on investment.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Designed and implemented flexible solutions to aid business efficiency and drive process improvements.
  • Guided staff to bolster overall team performance, resilience and cohesion.
  • Created and implemented best practice policies and processes to aid operational performance.
  • Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
  • Utilised knowledge and research methods to benchmark planning activities and drive best practice results.
  • Prepared and presented reports, strategies and recommendations for consideration by senior management.
  • Supported new business initiatives and projects and contributed to review meetings and change processes.

Senior Software Engineer

Tech Mahindra
Glasgow, Glasgow City
04.2018 - 04.2022
  • Collaborated with talented design and development teams to produce
  • Mentored staff, strengthening technical craft and skill of incident management team.
  • Expertly guided cross-functional teams through big data development, testing and troubleshooting.
  • Successfully designed, tested and implemented new and updated software programmes.
  • Pioneered alternative technologies and methodologies, tackling existing inefficiencies in incident resolution process.
  • Led a cross application , product based team, across interfaces as a part of service improvement
  • Collaborated with team members to create applications' system analysis based on client requirements.
  • Adapted to different languages and technologies based on project requirements.
  • Oversaw new feature updates to existing software systems to add functionality.
  • Collaborated with development teams to improve supportability and resolve performance bottlenecks.
  • Compiled data for use in project reports and statistical analyses.
  • Produced graphics and layouts with strong GUI design and user interaction knowledge.

Associate Software Engineer

Tech Mahindra
Pune
01.2014 - 06.2018
  • Drove continuous improvement, establishing best practices on development, monitoring and maintenance of infrastructure.
  • Facilitated troubleshooting by completing and maintaining accurate documentation of issue resolution by creating SOPs
  • Ensured timely issue resolution with right first time approach for better customer experience.
  • Documented all product enhancements and requirements for new features and code releases
  • Minimised bugs reported by identifying issue pattern and deploying proactive fixes and clean up scrips
  • Performed and documented clean up process to fix the data integrity issues
  • Responded to emergency outages to promptly recover systems overnight and on weekends.
  • Managed individual KPIs and workload, prioritising tasks effectively to meet daily output targets.
  • Employed shell scripting skills to automate testing and reporting of system issues proactively
  • Contributed to achievement of company goals and team KPIs.

Education

Bachelor of Engineering - Electronics and Telecom

Pune University
Nashik
06.2009 - 08.2013

Skills

  • Unix
  • SQL programming
  • CRM
  • Analytical problem solving
  • High Availability (HA) and Disaster Recovery (DR) management
  • Salesforce Administrator
  • Root cause analysis
  • Technical issues analysis
  • Customer service expert
  • Application support
  • Incident Management
  • Problem Management
  • ITIL

Languages

English
Fluent
Hindi
Fluent
Gujarati
Fluent

Timeline

Team Manager

Tech Mahindra
04.2022 - Current

Senior Software Engineer

Tech Mahindra
04.2018 - 04.2022

Associate Software Engineer

Tech Mahindra
01.2014 - 06.2018

Bachelor of Engineering - Electronics and Telecom

Pune University
06.2009 - 08.2013

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Kaveri Joshi