Kavell Wilson
London,United Kingdom
Summary
Detail-oriented professional with expertise in billing, credit control, and dispute resolution. Proven track record in managing account receivables and insurance processes, utilizing medical invoicing systems such as Compucare and Healthcode. Strong proficiency in Excel ensures data accuracy and supports effective month-end and year-end closings. Committed to enhancing operational efficiency and driving growth in the financial sector.
Overview
9
9
years of professional experience
Work history
Consultant Account Advisor
King Edward VII Hospital Sister Agnes Hospital
London
2023.07 - 2026.05
- -Process invoices, credit, adjustment, payment and refunds, generate cheque and remittances
- -Successfully chasing and collecting outstanding provider debt , with a 70% success rates
- -Successfully liaising with consultant, GP and third-party partners to resolve and issues, queries and billing discrepancies
- -Generate end of month reports to review, raising payment adjustment for monthly consultant payment run
- -Reconcile payment from General ledger to Provider ledger
Billing Specialist
King Edward VII Hospital Sister Agnes Hospital
London
2022.02 - 2023.07
- Produce, distribute and track more than 700 patients monthly invoices.
- Identifying & resolving billing queries and issues resulting in 50% reduction in outstanding balance.
- Chasing and successfully collecting payment both.
- Effectively managing cash flow reporting, posting cash payment receipt, analyzing and issuing refund & credit notes as per company policy
- Working effetely with patient, medical insurers and third party enteritis to ensure timely ands accurately payments due
Booking Sales and Enquiry Co-coordinator
King Edward VII Sister Agnes Hospital
London
2021.05 - 2022.02
- Answering all enquiries from patient via CRM Apollo platform, email and phone
- Successfully converting over 120 (weekly) patient enquires into consultation appointments and diagnostic appointment scans
- Successfully selling Health assessment packages with weekly average of 66%.
- Building successful relationships with medical secretaries and consultants via processing all medical referrals appointments and upcoming surgical procedure
- Liaising with hospital medical team to arrange urgent medical admission.
Reservation Sales Consultant
Rosewood Hotel
London
2019.11 - 2021.05
- Managing online and phone reservations.
- Utilising hotel booking system (Opera) and third party platform (booking.com, expedia, MIKI travel) to check and confirm reservation
Communications Agent
Four Seasons Resort and Residences
Whistler
2017.11 - 2019.08
- Efficiently handled a high volume of incoming and outgoing calls on a daily basis whilst maintaining hotel standards
- Responsible for maintaining/updating the hotel directory.
- Managed project administration and internal and external communications.
- Established communications standards, processes, and protocols.
- Initiated quick and smooth process of emergency situations by communicating effectively with all departments and assisting with preparations and services.
- Addressing customer queries/issues via hotel app and promptly resolving them.
- Responsible to training new staffs and updating Hotel SOP/Bible
Education
Bachelor of Science - Psychology with Counselling Skills
Middlesex University
London, UKSkills
- Attention to Detail & Accuracy
- Time Management & Prioritisation
- Problem-Solving & Initiative
- Credit Control & Dispute Resolution
- Payment Processing
- Account Receivable & Insurance Knowledge
- Medical Invoicing & Billing Systems tools (Compucare, Healthcode,)
- MS Office, Excel (VLOOKUP, Pivot Tables) & Data Accuracy
- Month-End & Year-End Closing Support
REFERENCES
References available upon request
Timeline
Consultant Account Advisor
King Edward VII Hospital Sister Agnes Hospital
2023.07 - 2026.05
Billing Specialist
King Edward VII Hospital Sister Agnes Hospital
2022.02 - 2023.07
Booking Sales and Enquiry Co-coordinator
King Edward VII Sister Agnes Hospital
2021.05 - 2022.02
Reservation Sales Consultant
Rosewood Hotel
2019.11 - 2021.05
Communications Agent
Four Seasons Resort and Residences
2017.11 - 2019.08
Bachelor of Science - Psychology with Counselling Skills
Middlesex University