Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic

KAVANA SHIVA PRAKASH

Leicester

Summary

Motivated and determined individual seeking a challenging position within a dynamic organization that fosters professional growth and learning opportunities. Eager to leverage academic knowledge and skills as a recent graduate, with a strong commitment to contributing to organizational goals while pursuing personal development. A proactive approach to problem-solving and collaboration ensures readiness to make a meaningful impact in a fast-paced environment. Passionate about continuous improvement and dedicated to achieving excellence in every task.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Assistant

Morrisons daily
07.2025 - Current
  • Provided excellent customer service by assisting shoppers with queries and purchases, including processing lottery tickets and parcel services.
  • Maintained store standards by refilling aisles, facing up products, and ensuring shelves were well-stocked and presentable. Supported smooth daily operations while contributing to a positive shopping experience.
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of sales floor, promoting a welcoming environment.

Process Associate

Gallagher
01.2023 - 01.2024
  • Worked for a year at Gallagher, a well-reputed global professional services firm, under the AIMS (Automated Information Management System) domain.
  • Responsibilities included accurately updating and managing customer data using Cisco tabs, email communication, and Excel spreadsheets. Gained hands-on experience in Microsoft Excel and received training in advanced Excel functionalities.
  • Recognized as a top performer in the team and awarded for outstanding contribution and work ethic.
  • Analyzed data to ensure accuracy in client documentation and reporting.

Education

Master's Degree - Global MBA

De Montfort University
01.2025

Bachelor's Degree - BBA with Finance Specialisation

RNS First Grade College
01.2022

Skills

  • Basic knowledge of Python
  • MS Office Suite (Word, Excel, PowerPoint)
  • Digital Marketing
  • Tally Prime
  • Effective communication skills
  • Customer service
  • Time management capabilities

Certification

Tally Prime

Python

Cyber Security(Ongoing)

Timeline

Retail Assistant

Morrisons daily
07.2025 - Current

Process Associate

Gallagher
01.2023 - 01.2024

Bachelor's Degree - BBA with Finance Specialisation

RNS First Grade College

Master's Degree - Global MBA

De Montfort University

References

Available upon request.
KAVANA SHIVA PRAKASH