KAVANA SHIVA PRAKASH
Leicester
Summary
Motivated and determined individual seeking a challenging position within a dynamic organization that fosters professional growth and learning opportunities. Eager to leverage academic knowledge and skills as a recent graduate, with a strong commitment to contributing to organizational goals while pursuing personal development. A proactive approach to problem-solving and collaboration ensures readiness to make a meaningful impact in a fast-paced environment. Passionate about continuous improvement and dedicated to achieving excellence in every task.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Assistant
Morrisons daily
07.2025 - Current
- Provided excellent customer service by assisting shoppers with queries and purchases, including processing lottery tickets and parcel services.
- Maintained store standards by refilling aisles, facing up products, and ensuring shelves were well-stocked and presentable. Supported smooth daily operations while contributing to a positive shopping experience.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment.
Process Associate
Gallagher
01.2023 - 01.2024
- Worked for a year at Gallagher, a well-reputed global professional services firm, under the AIMS (Automated Information Management System) domain.
- Responsibilities included accurately updating and managing customer data using Cisco tabs, email communication, and Excel spreadsheets. Gained hands-on experience in Microsoft Excel and received training in advanced Excel functionalities.
- Recognized as a top performer in the team and awarded for outstanding contribution and work ethic.
- Analyzed data to ensure accuracy in client documentation and reporting.
Education
Master's Degree - Global MBA
De Montfort University
01.2025
Bachelor's Degree - BBA with Finance Specialisation
RNS First Grade College
01.2022
Skills
- Basic knowledge of Python
- MS Office Suite (Word, Excel, PowerPoint)
- Digital Marketing
- Tally Prime
- Effective communication skills
- Customer service
- Time management capabilities
Certification
Tally Prime
Python
Cyber Security(Ongoing)
Timeline
Retail Assistant
Morrisons daily
07.2025 - Current
Process Associate
Gallagher
01.2023 - 01.2024
Bachelor's Degree - BBA with Finance Specialisation
RNS First Grade College
Master's Degree - Global MBA
De Montfort University
References
Available upon request.