Kaustubh Dalvi
Keswick,United Kingdom
Summary
Experienced Duty Manager with exceptional leadership skills and knack for problem-solving. Enhanced team productivity and customer satisfaction through strategic planning and proactive management. Successfully improved operational efficiency and fostered positive work environment, leading to higher staff morale and customer retention.
Overview
10
10
years of professional experience
17
17
years of post-secondary education
Work history
Duty Manager
The Royal Oak Keswick
Keswick
2025.06 - Current
- Managed front-of-house operations to maintain a high level of service.
- Handled complaints professionally, leading to improved customer retention rates.
- Oversaw emergency procedures and administered first aid.
- Managed inventory, placed orders for supplies, and monitored stock levels to maintain optimal operational flow.
Food and Beverage Supervisor
Gretna Green LTD
Gretna
2024.12 - 2026.04
- Maintained cleanliness and organisation within the dining area, adhering to hygiene standards.
- Supervised a team of staff members, providing training and feedback to improve service standards.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Monitored customer feedback, implementing changes to rectify issues and bolster satisfaction levels.
Food and Beverage Supervisor
The Rudy's Neopolitan Pizza
Birmingham
2023.09 - 2024.11
- Implemented cost control measures, resulting in reduced over-expenditure on supplies.
- Developed new beverage recipes for increased menu variety.
- Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
- Improved dining experience through attentive listening to guest feedback.
Food and Beverage Team leader
The Rolling Mill
Birmingham
2022.10 - 2023.09
- Trained new hires on company policies, fostering immediate immersion into the team.
- Motivated team members to achieve organisational goals.
- Collaborated with management on promotional campaigns increasing visibility and footfall.
- Supervised daily operations, ensuring smooth running of restaurant services.
Food and Beverage Assistant Manager
Abhiruchi Restaurant
Chiplun, India
2020.09 - 2021.12
- Skilled at managing and assisting team members to guarantee seamless operations.
- Able to confirm timetables and acclimate new workers to their positions.
- Able to perform basic math and accounting duties with proficiency.
- Skilled at emailing, making phone calls, and typing letters.
Food and Beverage Assistant
Alma by Juan Amabor (2 Michelin)
2019.09 - 2020.07
- Able to greet and help clients in order to make sure they have a good experience.
- Has expertise coordinating efforts across departments to optimize workflows.
- Skilled at clearly conveying updates and modifications.
- Capable of precisely addressing and prioritizing certain requirements.
- Guarantees adherence to strict compliance and accuracy requirements.
Food and Beverage Trainee
The Lalit Residency
Mumbai, India
2016.05 - 2016.10
- Skilled in setting up and arranging areas for events, making sure everything is in its proper place.
- Capable of working with others and making a valuable contribution to the planning of tasks and procedures.
- Capable of deftly handling resources and comprehending service requirements.
Education
Masters of Science - Hospitality with Tourism Management
University College Birmingham
Birmingham 2022.09 - 2024.01
Bachelors of Science - Hospitality and Tourism Management
D. Y. Patil college
Navi Mumbai, India 2015.07 - 2018.05
Higher Secondary Certificate - undefined
Mangaon Junior Highschool
Mangaon, Maharashtra, India 2013.07 - 2015.04
Secondary State Certificate - undefined
SS Nikam English School
Mangaon, Maharashtra, India 2002.06 - 2013.05
Skills
- Team Management
- Leadership
- Listening
- Responsible and Work Efficient
Timeline
Duty Manager
The Royal Oak Keswick
2025.06 - Current
Food and Beverage Supervisor
Gretna Green LTD
2024.12 - 2026.04
Food and Beverage Supervisor
The Rudy's Neopolitan Pizza
2023.09 - 2024.11
Food and Beverage Team leader
The Rolling Mill
2022.10 - 2023.09
Masters of Science - Hospitality with Tourism Management
University College Birmingham
2022.09 - 2024.01
Food and Beverage Assistant Manager
Abhiruchi Restaurant
2020.09 - 2021.12
Food and Beverage Assistant
Alma by Juan Amabor (2 Michelin)
2019.09 - 2020.07
Food and Beverage Trainee
The Lalit Residency
2016.05 - 2016.10
Bachelors of Science - Hospitality and Tourism Management
D. Y. Patil college
2015.07 - 2018.05
Higher Secondary Certificate - undefined
Mangaon Junior Highschool
2013.07 - 2015.04
Secondary State Certificate - undefined
SS Nikam English School
2002.06 - 2013.05