Results-driven accounting and administration professional with 11+ years of experience in financial operations, customer service, and team leadership. Proven ability to manage high-value transactions (up to £200k weekly), lead and develop teams of 30+, and streamline processes for improved accuracy and efficiency. Adept at reconciliations, supplier management, and implementing cost-saving initiatives, with a consistent record of meeting compliance standards and exceeding service expectations.
Managed centralised billing processes and £200k weekly fuel orders.
Designed automated Excel templates that reduced journal preparation time by 40%.
Prepared and reconciled balance sheets, ensuring compliance with financial standards.
Processed purchase orders, accruals, and ad-hoc charges within stringent deadlines.
- Completed client bank reconciliations and updated central financial trackers.
- Raised monthly and quarterly rent and service charge billings.
- Prepared and transmitted rental income to clients, ensuring zero payment delays.
- Handled debtor refunds and validated banking details for security compliance.
- Delivered high-level customer service and coordinated with multiple departments.
- Oversaw office inventory, processed orders, and managed supplier relationships.
- Monitored outstanding invoices and carried out collections with accuracy.
- Managed payment processing and reconciled daily financial records.
- Managed a 30-member team, including recruitment, training, and performance reviews.
- Achieved consistent 100% customer satisfaction scores during peak service periods.
- Oversaw payroll and maintained employee records for starters/leavers.
- Monitored stock levels, conducted quarterly counts, and resolved discrepancies.
Advanced Excel functions
Financial record keeping
Data entry precision
Team leadership and training
Payroll processing
Performance evaluation
Client relationship management
Operational efficiency improvements
Effective time management
Analytical problem solving
Cyber Safe Certification
Anti harassment and bullying
Fraud Awareness Training