Kauser Unnisa
LONDON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options, top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Associate- Account Management
Sutherland Global Services, Remitly
04.2021 - 11.2021
- Supported day-to-day account management for company clients.
- Dealt with online money transfers from multiple corridors.
- Maintain Csat score on weakly basis.
- Hands on experience with CRM &Salesforce.
- Created timely and accurate reports, internal documents and client deliverables.
- Supported strategic endeavors from both brainstorming and administrative perspective.
- Served customers with knowledgeable, friendly support at every stage.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Process Executive
Cognizant Technology Solutions, Google My Business
07.2019 - 02.2021
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
- Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
- Prepared accurate documents for customer and business needs.
- Supported customers from multiple countries- Saudi Arabia, United Kingdom, South Africa, United Arab Emirates, North America, Australia and more.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Bachelor of Arts - Psychology
MS Degree College
India, Huderabad06.2019
Skills
- Account Maintenance
- Client Satisfaction
- Cold Calling
- Customer Inquiries
- Problem Resolution
- Performance Improvement
- Account Monitoring
- Call Control
- Communications Strategies
- Persuasion Techniques
- Team Support
- Customer Loyalty
- Office Support
- Accountability Documentation
- Customer Care
Languages
Urdu, Hindi
Native language
English
Proficient
C2
Timeline
Associate- Account Management
Sutherland Global Services, Remitly
04.2021 - 11.2021
Process Executive
Cognizant Technology Solutions, Google My Business
07.2019 - 02.2021
Bachelor of Arts - Psychology
MS Degree College
Similar Profiles
Marcus Yousuf JegarajMarcus Yousuf Jegaraj
NA at Sutherland Global Services, Mcafee Techmaster ServicesNA at Sutherland Global Services, Mcafee Techmaster Services
Nischitha SanchiNischitha Sanchi
Technical Support Specialist at Sutherland Global ServicesTechnical Support Specialist at Sutherland Global Services
SIMONE PALMERSIMONE PALMER
Senior Associate / HR Advisor at Sutherland Global ServicesSenior Associate / HR Advisor at Sutherland Global Services
Henry CharlesHenry Charles
Audit Assistant Manager at DeloitteAudit Assistant Manager at Deloitte
Zoe ChibuezeZoe Chibueze
Restaurant Manager at SmokehouseRestaurant Manager at Smokehouse