Kaung Thwin
London
Summary
I am a qualified Senior Care and Support Worker who currently work at Lynn Care Service Ltd based in Enfield, London, UK and specialising in community-based adult mental health support, elderly dementia and also experienced with office-based leadership in my previous temporary role as care team leader. I am dedicated health care worker with over three years experience in the UK and hold qualification of NVQ Level 3 in Lead Adult Social Care. I am pursuing a CIM Level 5 Diploma in Leadership Management in near future. I earned a BA (Hons) in International Hospitality and Tourism Management from the University of Northampton. My career commenced as a Health Care Assistant in a mental health hospital, where I supported adults with various mental health disorders, prioritising their well-being through person-centred care planning. My experience encompasses risk assessments supervision, elderly care including dementia and palliative care and proficiency with care systems such as Roundy, digital documentation, weekly staff rota scheduling, and on-call duties. I consistently uphold high standards of quality control in compliance with CQC regulations. I am passionate about professional growth within the healthcare sector and dedicated to helping others while advancing my career. I am seeking new opportunities in nursing homes, NHS environments, or private healthcare settings.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Care and Support Worker
Lynn Care Service Ltd
Enfield, London, UK, Greater London
2025.12 - Current
- Enhanced patient comfort by providing personal care services such as bathing, dressing and feeding.
- Experienced with catheter care, infection prevention control, and administered medication.
- Prepared healthy meals according to specific dietary needs, improving overall patient wellness.
- Established trust with patients for improved communication and cooperation during care routines.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Developed personalised care plans after assessing individual needs, ensuring optimal care provision.
- Offered palliative care to patients with serious and terminal illnesses.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
Senior Support Worker/ Coordinator
Fernsby Brookes Ltd
Rugby , Warwickshire
2025.09 - 2025.11
- Managed challenging behaviours of clients, resulting in a safer environment.
- Administered medication as per prescriptions ensuring correct dosage at the right times.
- Experience in Rota Management through Roundy system and schedule appointments for clients.
- Conducted risk assessments consistently, minimising potential hazards.
- Collaborated closely with families of clients for provision of personalised care plans.
- Escorted clients on external trips or appointments ensuring they received required services.
- Assisted clients with day-to-day tasks, promoting their independence and self-reliance.
- Worked collaboratively with other support workers to maintain holistic care for clients.
Senior Care Worker (Community Care Support)
Trust Home Care Solution
Burton on Trent , Derbyshire
2025.05 - 2025.08
- Assisted with mobility issues, increasing independence of patients.
- Conducted regular training sessions for junior care workers which improved service delivery quality.
- Supported end-of-life care compassionately providing comfort during difficult times.
- Maintained accurate records of patient's condition, aiding their medical reviews.
- Assisted residents with personal hygiene tasks for enhanced self-esteem and dignity.
- Provided companionship to elderly patients, resulting in improved emotional wellbeing.
- Administered medication accurately, enhancing patient health.
- Transported clients to appointments and completed errands.
- Followed safe lifting and driving practices to achieve highest level of client safety.
Domiciliary Care Assistant
Join Home Care Ltd
Ipswich, Suffolk
2023.02 - 2025.04
- Implemented personalised care plans,
- Assisted in daily personal care routines for improved patient wellbeing.
- Operated hoists to move clients in and out of bed.
- Cooked meals to meet diverse dietary requirements.
- Delivered toileting support for clients with mobility issues.
- Maintained wheelchairs, walking frames, and hearing aids.
- Shared hobbies and interests to build rapport with clients.
- Picked up client shopping and prescriptions.
- Completed laundry, ironing and dry cleaning.
- Maintained client dignity and respect throughout dressing, showering and toileting.
- Adapted care activities in response to clients' mood, energy levels, and preferences.
- Read aloud to clients, offering mental stimulation and social companionship.
Mental health social care worker
St Mathew Health Care
Northampton, Northamptonshire
2022.11 - 2023.01
- Provided emotional support to clients during distressing periods.
- Promoted positive behaviour change through motivational interviewing techniques.
- Developed comprehensive care plans for improved mental health outcomes.
- Maintained accurate case notes to ensure continuity of care.
- Trained in crisis intervention techniques, diffused potentially volatile situations.
- Observed and evaluated patients to detect changes in behaviour or abnormalities.
- Documented accurate and updated caseload records and reports to streamline process.
Conference and banqueting team member
Marriott International
Leicester, Leicestershire
2021.10 - 2022.10
- Provided courteous service to all guests enhancing their event experience.
- Served food and drinks to guests, providing an exceptional dining experience.
- Collaborated effectively with kitchen staff for timely delivery of meals at banquets.
- Ensured satisfactory guest experience by attending to their needs promptly and professionally.
- Adhered to punctuality and professional dress code always showing respect towards company image.
- Handled ad hoc duties assigned by management showcasing flexibility and commitment towards role.
- Worked closely with team members for efficient performance under high pressure situations.
- Managed inventory of banquet supplies avoiding any shortage during crucial times.
- Set up venues for successful events by arranging tables, chairs and decorations.
- Checked banquet hall equipment regularly to prevent malfunctions during events.
- Handled queries, complaints with utmost professionalism thus ensuring customer satisfaction.
- Maintained cleanliness of conference rooms before, during and after events resulting in a hygienic environment.
- Polished glasses and cutlery to pristine standards.
- Verified completed orders and served guests at tables.
- Stayed up to date on menu changes to accurately answer customer queries.
- Checked customer IDs to confirm age before selling age-restricted products.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Advised customers on wine and beverage pairings with selected food items.
Room Attendant
Whittle Bury Hall and Spa Five-star Hotel
Towcester, Northamptonshire
2021.07 - 2021.09
- Provided detailed room service for the comfort of guests.
- Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
- Vacuumed carpets and dusted surfaces routinely, maintained overall tidiness in hotel premises.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
- Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
Education
NVQ Level 3 - Health and Social Care
T2 Training Group - City And Guild
Cardiff 2023.10 - 2025.03
Bachelor of Arts - Hospitality and Tourism Management
University of Northampton
Northampton, Northamptonshire09.2021
Certificate of Higher Education - B2 Level English
Leicester Language Academy
Leicester 2020.03 - 2020.08
Certificate of Higher Education - National Health Care Certification
The Care Tuition
England 2022.10 - 2022.11
Skills
- Manual handling
- Medication Administration
- Personal hygiene assistance
- Behavioural Management
- Dementia care
- Domiciliary care
- Residential care
- Team work
- Excellent Communication and Listening
- Organising and leadership
Timeline
Care and Support Worker
Lynn Care Service Ltd
2025.12 - Current
Senior Support Worker/ Coordinator
Fernsby Brookes Ltd
2025.09 - 2025.11
Senior Care Worker (Community Care Support)
Trust Home Care Solution
2025.05 - 2025.08
NVQ Level 3 - Health and Social Care
T2 Training Group - City And Guild
2023.10 - 2025.03
Domiciliary Care Assistant
Join Home Care Ltd
2023.02 - 2025.04
Mental health social care worker
St Mathew Health Care
2022.11 - 2023.01
Certificate of Higher Education - National Health Care Certification
The Care Tuition
2022.10 - 2022.11
Conference and banqueting team member
Marriott International
2021.10 - 2022.10
Room Attendant
Whittle Bury Hall and Spa Five-star Hotel
2021.07 - 2021.09
Certificate of Higher Education - B2 Level English
Leicester Language Academy
2020.03 - 2020.08
Bachelor of Arts - Hospitality and Tourism Management
University of Northampton