Service Desk Analyst
- Resolved problems in form of tickets to amend discrepancies on databases
- Attentively utilised SQL daily and effectively deciphered requests to communicate solutions to clients
- Top 5 performers for number of tickets closed consistently across department.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems