KATY ANNE FAULDS

I handle the aftermath of the McCloud hearing, offering service personnel two pension options through developed RSS's. Actively engaging with live queries. Swiftly addressing concerns, my focus is on providing efficient and comprehensive support to both service personnel and the team.

• Pension Options Expertise : Developed Reports and Recommendation Statements (RSS) for service personnel, offering clear pension choices.
• Communication Proficiency : Effectively guide individuals through pension decisions and address live queries with strong communication skills.
• Efficient Problem Solver : Swiftly address concerns, demonstrating a commitment to efficiency and quick issue resolution in a high-pressure environment.

• I served as the first point of contact for customers and insist employee inquiries
• Whilst having to tackle a global pandemic in the care sector this role was crucial in tracking HR issues to resolution
• Supporting the company to maintain a high-quality care service
• Leaving NACOR with stronger management understanding, intimate grasp of the Scottish
• Domestic Care System; working in high pressure situations
• The responsibility of employees safety fell to me allowing myself to learn how to perfect crisis management approaches.

• Within my time with EVRI as Administrative Support, I have gained more confidence and training regarding data analysing, data processing and excel support
• The independence and responsibility made sure that I was auditing over 150 delivery rounds daily, with little descrepiencies
• Also sending company wide emails on the hour so support the employees to achieve their daily goals.