Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic
Katya Betts

Katya Betts

Sevenoaks,Kent

Summary

Experienced and dedicated hospitality professional with over six years of industry experience, developing a track record in communication, problem-solving and leadership. Known for maintaining high standards of quality under pressure whilst consistently delivering exceptional guest experiences. Self-motivated and adaptable, with strong communication skills alongside a friendly and attentive approach. Committed to achieving organisational goals and enhancing guest satisfaction with fine attention to detail. Friendly and enthusiastic employee, skilled at operating in fast-paced environments with demanding objectives for service and quality, as well as adapting to changing policies and handling customer issues. Dedicated to continuous improvement and exceptional work-ethic, offering a keen eye for detail and excellent teamwork skills to provide top-quality experiences.

Overview

6
6
years of professional experience

Work history

Catering assistant

Jenny Hutchinson
Sevenoaks, Kent
06.2025 - Current


  • Assisted in the preparation of buffet services, enhancing event experiences for guests.
  • Delivered exceptional customer service with an attentive and welcoming nature to guarantee guest satisfaction.
  • Carried out food preparation tasks efficiently in order to meet schedules.
  • Maintained cleanliness of kitchen areas to meet health and safety regulations.
  • Executed high-standard presentation by arranging food on serving trays and tables to enhance visual appeal.
  • Ensured freshness of ingredients by correctly storing them according to food hygiene standards.

Waitress

Wagamama
Greenhithe, Kent
07.2024 - 04.2025
  • Communicated efficiently with colleagues to create a positive working environment.
  • Dealt with complaints effectively and offered solutions to rectify any issues, and prevent further dissatisfaction.
  • Warmly greeted and served guests with a positive and enthusiastic attitude to create welcoming atmosphere and enhance positive experience.
  • Maintained high knowledge of menu items, allowing for improved customer experience and precise recommendations.
  • Relayed feedback from customers to management to allow for continuous improvement.
  • Remained calm under pressure, ensuring better performance during peak hours and preventing unnecessary errors.
  • Upheld cleanliness of restaurant area with regular sweeping and wiping, alongside clearing tables and relaying for new guests, in a timely manner
  • Maintained professional appearance throughout shifts, reflecting positively on brand image and standards.

Kitchen assistant

The Rose and Crown
Wrotham, Kent
06.2019 - 07.2024
  • Improved kitchen efficiency by assisting in various food preparation tasks.
  • Washed dishes promptly after meal service to maintain efficiency in the working environment.
  • Adhered to health and safety regulations through careful handling of food and equipment.
  • Assisted in the plating of dishes for enhanced visual appeal and presentation.
  • Contributed to team communication, allowing an efficient workflow.
  • Performed daily deep cleaning tasks and completed close-down cleaning duties to exceed workspace cleanliness and environmental health standards.
  • Carried out wide variety of tasks to uphold exceptional service standards.

Education

A-Levels - Business Studies

Maidstone Grammar School for Girls
Maidstone, Kent
09/2023 - 06/2025

A-Levels - Physical Education

Maidstone Grammar School for Girls
Maidstone, Kent
09/2023 - 06/2025

A-Levels - Geography

Maidstone Grammar School for Girls
Maidstone, Kent
09/2023 - 06/2025

GCSEs -

Maidstone Grammar School for Girls
Maidstone, Kent
06/2021 - 06/2023

Skills

  • High-level Communication
  • Problem Resolution
  • Quality Assurance
  • Time Management
  • Attentive Customer Service
  • Leadership
  • Attention to Detail


Languages

English
Native
French
Beginner
Spanish
Beginner

Affiliations

I am a very sports driven individual, particularly passionate for netball and skiing. I have skied since I was 3, and played netball all the way from primary school. A dream of mine has always been to do a ski season, working as a chalet host, and maybe one day progressing to be a ski instructor. In addition to these interests and hobbies, childcare has always been a passion of mine, where I have learnt fundamental and additional skills required within household responsibilities. Through regular childcare responsibilities, I have developed experience in general household tasks such as cleaning, meal preparation and organisation and overall upkeep of the house, skills I also view as important for day to day life skills as well as to add to my experience for a chalet host.

References

References available upon request.

Timeline

Catering assistant

Jenny Hutchinson
06.2025 - Current

Waitress

Wagamama
07.2024 - 04.2025

Kitchen assistant

The Rose and Crown
06.2019 - 07.2024

A-Levels - Business Studies

Maidstone Grammar School for Girls
09/2023 - 06/2025

A-Levels - Physical Education

Maidstone Grammar School for Girls
09/2023 - 06/2025

A-Levels - Geography

Maidstone Grammar School for Girls
09/2023 - 06/2025

GCSEs -

Maidstone Grammar School for Girls
06/2021 - 06/2023
Katya Betts