Katy Whiteway
Tarporley,UK
Summary
Experienced receptionist with focus on creating welcoming and organised front desk environments. Skilled in managing high-volume phone calls, booking appointments, and providing exceptional customer service. Consistently offering professional customer service through strong professional communication and multitasking abilities.
Overview
26
26
years of professional experience
Work history
Receptionist
Bunbury Medical Practice
Bunbury
2025.06 - 2026.03
- Frontline customer service
- Booking appointments
- Administration
- Prioritising workload
- Customer service through face to face, telephone and email
- Liaising with multiple services
- Working to tight deadlines
- Use of multiple IT systems
Customer Service Advisor
Beeston Animal Health
Tarporley
2023.10 - 2025.07
- Processing orders for animal medication
- Attention to detail creating drug labels from prescriptions
- Working to tight timescales
- Customer service through telephone and email
- Using multiple IT systems
- Taking payments
- Adjusting accounts
- Refunds
Midday Assistant
Curridge Primary School
Thatcham
2017.09 - 2018.07
- Supervising children at lunch time indoors and outdoors
- Organising indoor activities during wet play
- Assisting with getting lunch
- Cutting food when needed
- Cleaning after lunch
Accommodation Officer
Thames Valley Housing Association
Twickenham
2009.04 - 2010.11
- Managing NHS accommodation
- Frontline customer service
- Administrative tasks
- All aspects of housing management
- Property inspections
- Collection of rent, arrears, court action
- Property management
- Allocation of properties
- Working to tight timescales
- Organising large scale removals for existing residents to new accommodation
- Temporary office manager for 6 months
Overcrowding project officer
The Royal Borough of Kingston upon Thames
Kingston upon Thames
2009.01 - 2009.04
- Managing projects regarding overcrowding in social housing
- Frontline customer service
- Visiting families in their home
- Offering advice on issues surrounding overcrowding
- Finding solutions to space issues
- Budget management
Rehousing Officer
Sovereign Housing Association
Newbury
2006.07 - 2009.01
- Allocation of social housing properties
- Working to property deadlines, ensuring tenancies signed on day property returned from property services
- Frontline customer service
- Viewings of properties
- Management of housing lists
- Working in partnership with local authorities
- Arranging and participating in maintenance meetings
- Minute taking and associated reports
- Conduct new tenant interviews
Rehousing team assistant
Sovereign Housing Association
Newbury, Berkshire
2006.01 - 2006.07
- Providing administrative support to rehousing team
- Writing letters
- Filing
- Frontline customer service
- Minute taking
- Managing and assigning emails
Customer Service Advisor
Joker’s Masquerade
Newbury
2005.10 - 2006.01
- Frontline customer service
- Online fancy dress company
- Processing orders
- Responding to emails
- Handling complaints
- Dealing with refunds/exchanges
Receptionist
1066 Housing Association
Hastings, East Sussex
2005.05 - 2005.07
- Frontline customer service
- Reporting repairs and raising jobs to fix
- Responding to emails
- Taking calls
- Redirecting enquiries to relevant departments
Customer Service Advisor
Jobcentre Plus
Hastings
2004.08 - 2005.05
- Call Centre
- Taking calls for benefit claims
- Processing claims
- Administrative tasks
Customer Service Advisor
Woodgate Fulfillment Ltd
Westfield
2003.07 - 2003.09
- Frontline customer service for magazine subscriptions
- Processing orders
- Responding to emails
- Handling complaints
- Dealing with refunds/exchanges
- Liaising with warehouse
Claims Administrator
1066 Direct
Collington, East Sussex
2002.07 - 2002.09
- Data entry
- Inputting car insurance claims
Sales Advisor
1066 Direct
Collington, East Sussex
2001.07 - 2001.09
- Customer service
- Selling car insurance
- Processing policies
- Working to targets
Care Assistant
Fleur de Lys
Hastings
2001.03 - 2001.07
- Building positive caring relationships
- Working with elderly and disabled residents
- Serving lunch
- Personal care
- Administering medication
- Changing colostomy bags
- Bathing/Showering residents
- Dressing residents
- Providing all aspects of care
Receptionist
Shearbarn Holiday Park
Hastings
2000.10 - 2001.03
- Frontline customer service
- Taking bookings for camping holidays
- Arranging preparation of chalets
- Answering emails
- Taking phone calls
- Dealing with complaints
Sales Assistant
Oliver and Timpson
Hastings, East Sussex
2000.01 - 2000.10
- Shoe sales
- Working to sales targets
- Fitting children’s shoes
- Upkeep of stock room
Education
Bachelor's degree - Psychology
University of Greenwich
Greenwich, Greater London 2001.09 - 7 2004
A Level - English Literature and Language
Bexhill College
Bexhill, East Sussex 1999.09 - 7 2001
A Level - Psychology
Bexhill College
Bexhill, East Sussex 1999.09 - 7 2001
A Level - General Studies
Bexhill College
Bexhill, East Sussex 1999.09 - 7 2001
GCSE - Science
Helenswood secondary school
Hastings, East Sussex 1994.09 - 7 1999
GCSE - Mathematics
Helenswood Secondary School
Hastings, East Sussex 1994.09 - 7 1999
GCSE - German
Helenswood Secondary School
Hastings, East Sussex 1994.09 - 7 1999
GCSE - Religion
Helenswood Secondary school
Hastings, East Sussex 1994.09 - 7 1999
GCSE - Geography
Helenswood Secondary School
Hastings, East Sussex 1994.09 - 7 1999
GCSE - Physical Education
Helenswood Secondary School
Hastings, East Sussex 1994.09 - 7 1999
GCSE - English
Helenswood secondary school
Hastings, East Sussex 1994.09 - 7 1999
GCSE - French
Helenswood secondary school
Hastings, East Sussex 1994.09 - 7 1999
Counselling skills Level 2 - Counselling Psychology
Warrington and Vale Royal College
Winsford12.2024
Skills
- Organisation
- Customer service
- Positive
- Hardworking
- Considerate
- Team working
- Patient
- Empathetic
- Diligent
- Lone working
- Customer service
- Respectful
- Use own initiative
- Communication skills
- Professional
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
Timeline
Receptionist
Bunbury Medical Practice
2025.06 - 2026.03
Customer Service Advisor
Beeston Animal Health
2023.10 - 2025.07
Midday Assistant
Curridge Primary School
2017.09 - 2018.07
Accommodation Officer
Thames Valley Housing Association
2009.04 - 2010.11
Overcrowding project officer
The Royal Borough of Kingston upon Thames
2009.01 - 2009.04
Rehousing Officer
Sovereign Housing Association
2006.07 - 2009.01
Rehousing team assistant
Sovereign Housing Association
2006.01 - 2006.07
Customer Service Advisor
Joker’s Masquerade
2005.10 - 2006.01
Receptionist
1066 Housing Association
2005.05 - 2005.07
Customer Service Advisor
Jobcentre Plus
2004.08 - 2005.05
Customer Service Advisor
Woodgate Fulfillment Ltd
2003.07 - 2003.09
Claims Administrator
1066 Direct
2002.07 - 2002.09
Bachelor's degree - Psychology
University of Greenwich
2001.09 - 7 2004
Sales Advisor
1066 Direct
2001.07 - 2001.09
Care Assistant
Fleur de Lys
2001.03 - 2001.07
Receptionist
Shearbarn Holiday Park
2000.10 - 2001.03
Sales Assistant
Oliver and Timpson
2000.01 - 2000.10
A Level - English Literature and Language
Bexhill College
1999.09 - 7 2001
A Level - Psychology
Bexhill College
1999.09 - 7 2001
A Level - General Studies
Bexhill College
1999.09 - 7 2001
GCSE - Science
Helenswood secondary school
1994.09 - 7 1999
GCSE - Mathematics
Helenswood Secondary School
1994.09 - 7 1999
GCSE - German
Helenswood Secondary School
1994.09 - 7 1999
GCSE - Religion
Helenswood Secondary school
1994.09 - 7 1999
GCSE - Geography
Helenswood Secondary School
1994.09 - 7 1999
GCSE - Physical Education
Helenswood Secondary School
1994.09 - 7 1999
GCSE - English
Helenswood secondary school
1994.09 - 7 1999
GCSE - French
Helenswood secondary school
1994.09 - 7 1999
Counselling skills Level 2 - Counselling Psychology
Warrington and Vale Royal College