Katy Whitehead-Knight
Nottingham
Summary
Dynamic professional with expertise in travel arrangements, time management, and budgeting proficiency. Demonstrates exceptional organisation and design thinking, complemented by customer service excellence and beverage knowledge. Skilled in critical-thinking, cash handling accuracy, and patience with customers. Proficient in Microsoft Office suite, reporting and documentation, and telephone etiquette. Looking for career progression ideally within an admin role
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
cross trained Bartender
Roxy lanes
Nottingham, Nottinghamshire
2025.09 - Current
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Handled deliveries upon arrival; ensured correct receipt and distribution.
- Answered queries from customers, providing accurate information.
- Dealt with customer complaints calmly, resulting in satisfied customers.
- Facilitated smooth check-in procedures for guests; provided excellent service.
Bar tender
Neon
Nottingham, Nottinghamshire
2025.05 - 2025.06
- Demonstrated knowledge of drink recipes for improved customer experience.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Recommended drinks to customers, increasing overall sales.
- Opening and closing the bar quickly and efficiently
- Maintained a clean and organised bar.
Bar staff member
Gloryholes mini golf
Nottingham
2024.11 - 2025.04
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Promoted and upsold signature drink items, helping to improve bar sales.
- Prepared beverages, ensuring consistent quality.
- Restocked bar efficiently during busy periods.
- Refused drinks service to guests without appropriate proof of age.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Completed end-of-day cleanup to reset bar for next day.
Student welcomer
Unite students
Nottingham , Nottinghamshire
2024.09 - 2024.10
- Guided drivers into vacant spaces, reducing the likelihood of collisions.
- Facilitated smooth entry and exit processes for hundreds of vehicles daily without causing any delay or inconvenience.
- Ensured smooth traffic flow for reduced congestion.
- Made students feel welcome and safe within their new environment
- Helped carry luggage to rooms
- Gave advise on the local area
Lifestyle Manager
Tanglewood
Nottingham, Nottinghamshire
2024.01 - 2024.04
- Greeted clients upon arrival and asked questions to determine personal care needs
- Learned resident preferences and dislikes to provide individualized service and increase satisfaction
- Organized resident rooms and arranged amenities for use
- Served breakfast every morning, with an understanding of each resident's likes
- Documented all foods and drinks given as well as all activities and behaviours witnessed
- Created weekly schedules with 2 activities a day tailored to the residents' wants and likes
- Ensured that all bed bound residents had daily visits with conversation or activities based on a profile made for each resident
- Assisted residents with shopping, transportation and housekeeping activities
- Created a close bond with each resident in order to help provide comfort, care and security
- Kept a comprehensive record of each resident, noting their likes/dislikes and any previous hobbies they took part in
- Comprehensive moving and handling training
- Planned themed days inviting family and friends into the home such as a Valentine's Day tea dance and an Easter fair
- Formed close relationships with residents' families to get to know them better and offer support when needed
Cub Leader
Nottinghamshire scouting
Nottingham, Nottinghamshire
2018.09 - 2024.02
- Plan fun activities that follow the 'curriculum' and engage all of the ages
- Inspired club members to participate in club activities
- Provided educational sessions on topics such as black history month, pride and disability awareness
- Developed action plan for annual goals to support long-term achievements
- Organised events for fun end of term sessions ensuring it was affordable so all families can partake
- Maintained records of services provided and effects of advice given
- Followed strict safeguarding
Small Business Sales Representative
3 princesses
Nottingham, Nottinghamshire
2016.07 - 2024.01
- Assisted customers with product inquiries to foster repeat business.
- Researched industry trends to ensure relevance of offerings.
- Participated in events and festivals to expand customer reach.
- Supplied quality products at competitive prices to accommodate budget constraints.
- Displayed merchandise attractively to enhance customer engagement.
Personal Assistant
family friend
Nottingham, England
2019.01 - 2022.06
- Helped with personal hygiene, clothing etc
- Cooked nutritious meals and snacks as well as fluids on a schedule to reduce dehydration
- Provided companionship and made sure to include activities that were stimulating and helped with memory
- Followed a strict routine when it came to meds and kept them stored safely
- Kept an organised tidy environment, ensuring laundry was done and put away, the kitchen was clean to a professional standard and bins were emptied
- Did a top up clean of the bathroom daily and 1 big clean a week
- Made travel arrangements for appointments that were appropriate for their mobility needs
Education
UAL Extended Diploma - tv and film production
nottingham college
Nottinghamfoundation degree - tv and film production
Nottingham College
NottinghamGCSEs - maths and english
Colonel Frank Seely
Nottingham 2012.09 - 2016.06
BTEC - acting
Nottingham College
Nottingham 2017.09 - 2018.06
Skills
- Travel Arrangements
- Time management expertise
- Budgeting proficiency
- Exceptional organization
- Design thinking
- Customer Service
- Beverage knowledge
- Critical-thinking
- Cash handling accuracy
- Customer service excellence
- Patience with customers
- Basic first aid
- Budgeting and financial planning
- Microsoft office suite proficiency
- Reporting and documentation
- Telephone etiquette
Accomplishments
over the Christmas period I was the top earner for the whole venue earning myself a variety of incentives such as meals for 2 and vouchers. I am also the go to person to serve influencers and special guests as I receive consistent good feedback on my friendly customer service. In a previous role I was a key holder and ran the bar independently 3 days a week.
References
References available upon request.
Timeline
cross trained Bartender
Roxy lanes
2025.09 - Current
Bar tender
Neon
2025.05 - 2025.06
Bar staff member
Gloryholes mini golf
2024.11 - 2025.04
Student welcomer
Unite students
2024.09 - 2024.10
Lifestyle Manager
Tanglewood
2024.01 - 2024.04
Personal Assistant
family friend
2019.01 - 2022.06
Cub Leader
Nottinghamshire scouting
2018.09 - 2024.02
BTEC - acting
Nottingham College
2017.09 - 2018.06
Small Business Sales Representative
3 princesses
2016.07 - 2024.01
GCSEs - maths and english
Colonel Frank Seely
2012.09 - 2016.06
UAL Extended Diploma - tv and film production
nottingham college
foundation degree - tv and film production
Nottingham College