Upbeat, personable, resourceful and effective problem-solving through resourcefulness and adaptability dedicated to streamlining operations to decrease costs and promote organizational efficiency. Expert at providing relevant information and options to successfully resolve issues. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Katy Vaculova-Ashton
GODALMING,Surrey
Summary
Overview
19
years of professional experience
3
years of post-secondary education
Work History
Little MistressLondon, London
Special Project and Customer Advisor Executive
09.2021 - Current
Job overview
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Processed sales and orders accurately and efficiently.
- Tracked orders and diplomatically handled complaints to resolve issues.
- Offered prompt solutions to maintain customer satisfaction.
- Managing, implementing and updating procedures to sustain quality standards.
- Coached and trained team members to increase productivity and growth.
- Troubleshot glitches and provided techniques to smooth workflow for customers.
- Tracked orders and processed refunds for new and existing customers.
- Used business intelligence reports to manage special projects.
- Identified and deployed resources with individual responsibilities for project completion.
- Streamlined multiple plans and dependencies across range of teams into single overarching perspectives and plans.
Little MistressLondon, London
Amazon & eBay Marketplace Manager
01.2019 - 09.2021
Job overview
- Tracked sales analytics through platform-specific metrics and tracking tools.
- Analysed product-specific KPIs to identify best-selling items and current trends.
- Planned seasonal product releases and periodic presales to promote and gauge interest prior to sales.
- Manipulated product images to best reflect actual condition, color and relevant details.
- Addressed incoming enquiries related to product details, shipping and return policies.
- Studied social media platform trends and algorithms to increase brand exposure.
JDABracknell
Business Analyst
04.2004 - 04.2006
Job overview
- Conducted interviews with key business users to collect information on processes and user requirements.
- Led cross-functional teams in analysing technological changes to understand operational impact.
- Reviewed files, records and historic data to obtain required business information for development requests.
- Conducted training classes, held personal meetings and led special workshops to improve employee performance.
- Documented process flows and implemented requirements for functional improvements.
- Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
- Supported implementation of proposed plans by following best practices in change management.
- Performed research to understand departmental and organisational needs, using findings to create tailored solutions.
Education
Stredna Priemyselna SkolaBrezno, Slovakia
Technical Management from Technical Management
09.1992 - 06.1995
University Overview
Skills
- Multitasking Abilities
- Dependable and Responsible
- Planning and Coordination
- Problem-Solving
- Self-Motivated
- Attention to Detail
- Interpersonal Communication
- Critical Thinking
- Complaint management
- Staff training
- Microsoft Office Suite
- Office 365 usage
- Adobe Photoshop
Languages
English
Fluent
Slovak
Fluent
Timeline
Special Project and Customer Advisor Executive
Little Mistress
09.2021 - Current
Amazon & eBay Marketplace Manager
Little Mistress
01.2019 - 09.2021
Business Analyst
JDA
04.2004 - 04.2006
Stredna Priemyselna Skola
Technical Management from Technical Management
09.1992 - 06.1995
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