KATY TREACY

Experienced in supporting the design, implementation, and management of governance frameworks to enable strategic delivery within global operations. Proven ability to coordinate senior leadership teams, track strategic initiatives, and manage corporate reporting. Adept at aligning business objectives with corporate requirements, creating consistent governance tools, and driving forward visibility through roadmap planning. Skilled in cross-functional collaboration, executive presentation development, and operational administration. Recognised for a proactive, resilient approach, with strong attention to detail, accountability, and continuous improvement mindset.

Worked as a Cabin Crew Member for British Airways, delivering exceptional service to customers across all cabins, with a strong focus on premium customers in Club World. Ensured the safety, comfort, and well-being of passengers on both short-haul and long-haul international flights. Responsibilities included conducting safety checks, delivering clear and confident safety briefings, and providing attentive in-flight service including meals, beverages, and personalised care for premium customers. Anticipated and responded to individual passenger needs, including during medical or operational disruptions. Represented the British Airways brand with professionalism, discretion, and cultural awareness, consistently delivering a high standard of hospitality aligned with the airline’s premium service promise. Maintained full compliance with aviation safety regulations and company service standards.

Provided exceptional customer service in a busy local restaurant, ensuring guests received a welcoming and enjoyable dining experience. Took orders accurately, served food and beverages promptly, and handled special requests with care and professionalism. Managed bar operations including stock control, inventory management, and ordering supplies to maintain smooth service. Supervised bar staff, coordinated shift schedules, and ensured compliance with health and safety regulations. Trained new team members to uphold high service standards. Resolved customer queries and complaints efficiently, fostering positive relationships and repeat business. Demonstrated strong multitasking, communication, and leadership skills in a fast-paced environment.

Represented the Moët & Chandon brand within Fenwicks, delivering expert knowledge and personalised service to customers purchasing luxury champagne. Assisted customers in selecting the perfect champagne for various occasions, highlighting product features and heritage. Provided bespoke bottle personalisation services, including engraving and customised packaging, ensuring a unique and memorable customer experience. Maintained high standards of brand presentation and visual merchandising in-store. Managed stock levels and supported promotional events to drive sales. Built strong customer relationships through attentive, tailored service and upheld the prestige and luxury values of Moët & Chandon.