Katy SUDDERICK
Wonersh,United Kingdom
Summary
I am motivated and eager to collaborate. I have good interpersonal skills both with customers and colleagues. I am good at taking instruction and I enjoy being part of a team. I am used to working shifts. I enjoy taking on a new role, hence my application for the position of cabin crew with British Airways. I have worked in sophisticated environments and I am professional and dedicated to best practice. I can work under pressure and to a timeline.
I would relish the role of cabin crew with British Airways.
Overview
36
36
years of professional experience
10
10
years of post-secondary education
Work history
Medical secretary
Circle Health
Guildford, Surrey
2016.01 - 2026.06
- Enhanced patient experience through professional face-to-face and telephone etiquette.
- Facilitated clear communication between patients and medical staff.
- Provided reassurance and explained treatment processes and roles of healthcare professionals to first-time oncology patients.
- Executed tasks given by healthcare professionals effectively leading to smooth workflow.
- Liaised with allied medical professionals such as pharmacists and the radiology department.
- Streamlined office operations through reorganisation of medical notes and billing systems.
- Maintained patient confidentiality by adhering to strict data protection policies.
Front of House Manager Head Office Reception
Selfridges & Co
London, London
2010.01 - 2016.01
- Greeted staff and head office visitors with efficient, kind, and courteous service at Selfridges to enhance customer experience.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Resolved complaints calmly and professionally, fostering positive relationships and customer satisfaction.
- Monitored staff appearance standards, reinforcing a professional image and brand consistency.
- Facilitated effective communication practices among team members to improve collaboration.
- Respected instructions from the Customer Service Executive and the Security Manager.
Senior Sister Vascular Surgery Unit
Charing Cross Hospital
London, London
1990.02 - 1997.08
- Ensured optimum patient care through collaboration with nursing team.
- Ensured best practice for the physical and mental needs of the patients.
- Developed new practices, including care plans and improved department facilities, to elevate patient care standards.
- Educated new staff on specialised procedures to enhance patient outcomes.
- Conducted regular ward rounds with medical and nursing staff. Ensured communication of decisions was explained thoroughly with the team on the ward.
- Ensured that the patients and their relatives were treated kindly, thoughtfully and with dignity at all times, not only by myself, but the nursing team.
Education
BA Honors Fine Art - Art
Central Saint Martins University of the Arts
London 2002.09 - 2006.06
BA Honors Health Sudies - Nursing
University of Manchester
Manchester 1991.09 - 1994.06
Registered General Nurse - Nursing
Charing Cross Hospital
London 1983.05 - 1986.06
Skills
Medical terminology
Medical correspondence handling
Care plan coordination
Efficient multitasking
Good time management
Customer-focused service
Work well as part of a team
Professional empathy
Compassionate care
Languages
French
Intermediate
References
References available upon request.
Timeline
Medical secretary
Circle Health
2016.01 - 2026.06
Front of House Manager Head Office Reception
Selfridges & Co
2010.01 - 2016.01
BA Honors Fine Art - Art
Central Saint Martins University of the Arts
2002.09 - 2006.06
BA Honors Health Sudies - Nursing
University of Manchester
1991.09 - 1994.06
Senior Sister Vascular Surgery Unit
Charing Cross Hospital
1990.02 - 1997.08
Registered General Nurse - Nursing
Charing Cross Hospital
1983.05 - 1986.06