Katy Stephenson
Thornaby,Redcar and Cleveland
Summary
Highly skilled administrative professional with expertise in proactive communication, record-keeping, and reception. Demonstrates resilience and perseverance in all tasks, ensuring efficient office operations. Proficient in Microsoft Office Suite and possesses strong administrative skills. Committed to maintaining organised records and providing exceptional support to teams.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Teaching assistant in primary school
Christ the King R.C Primary School
Thornaby, Stockton-on-Tees
09.2015 - Current
- Conducted regular reading sessions promoting literacy amongst young learners.
- Kept class records current with attendance information and student grades.
- Ensured consistent communication between teachers and parents about children's progress.
- Aided in the supervision of children during break times further ensuring their safety while on school premises.
- Enhanced children's understanding of complex ideas by simplifying and explaining concepts in an engaging way.
- Provided special attention to students with learning difficulties for better inclusion in class activities.
- Maintained a clean, safe classroom environment by performing regular organisation and cleaning tasks.
- Monitored pupil behaviour during class time, ensuring a conducive learning environment.
- Applied student assessment information to personalise support for students struggling with assignments.
- Assisted with the marking of pupils' work, providing constructive feedback where necessary.
- Utilised creative teaching aids whilst assisting main teacher during lessons, making subject matter more interesting for students.
- Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
- Created visual aids for use during lessons that enhanced learner engagement and understanding of key concepts.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Prepared visual aids, equipment and classroom displays for daily lessons.
Retail cashier
Go Outdoors
Stockton-on-Tees, Cleveland
04.2009 - 08.2015
- Enhanced customer service by efficiently processing transactions and addressing queries.
- Streamlined checkout procedures for improved shopping experiences.
- Maintained clean and orderly till area, ensuring smooth operations.
- Managed returns and exchanges to ensure customer satisfaction.
- Administered cash drawer, demonstrating strong financial responsibility.
- Resolved customer complaints with effective communication skills.
- Handled large volumes of cash securely, preventing loss or theft.
- Helped maintain shop floor presentation standards by restocking shelves when needed.
- Adhered strictly to company policies regarding refunds or exchanges.
- Handled high-pressure situations calmly whilst serving a large number of customers during holiday season.
- Greeted customers entering store and responded promptly to customer needs.
- Completed opening and closing procedures each day.
- Checked notes carefully to spot counterfeit currency.
Sales administrator
Thompson Commercials
Billingham, Stockton-on-Tees
02.2005 - 01.2009
- Delivered outstanding administrative support for smooth sales operations.
- Managed client database to ensure accurate record-keeping.
- Coordinated with the sales team, enhancing overall productivity.
- Maintained effective communication between sales and other departments.
- Devised efficient filing system, ensuring easy access to critical documents.
- Facilitated smooth running of sales department by tackling administrative tasks promptly.
- Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
- Facilitated preparation of contracts, assisting in closing deals effectively.
- Managed office supplies inventory ensuring always well-stocked .
- Maintained sales documentation and customer records in company database.
- Responded to inbound customer email, telephone enquiries promptly.
- Provided reliable administrative support for improved sales team efficiency.
- Prepared and distributed customer quotes within target timeframes.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Housekeeper
Swallow Hotel
Stockton-on-Tees, Cleveland
07.2002 - 02.2005
- Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
- Promoted a positive image of the hotel through high standard cleaning services.
- Performed deep cleaning tasks for an immaculate environment.
- Conducted thorough dusting and vacuuming to promote a healthier atmosphere.
- Catered to guests' requests, ensuring a personalised experience.
- Contributed to smooth daily operations by timely reporting any maintenance issues noticed during cleaning tasks.
- Ensured adherence to Health and Safety guidelines during cleaning processes,.
- Vacuumed and dusted reception areas and walkways.
- Stocked trollies to maintain stable cleaning supplies.
- Addressed guests' problems and fulfilled special requests.
Education
Diploma of Higher Education - Special Educational Needs
Stonebridge Associated Colleges
10.2014 - 10.2015
Diploma of Higher Education - Teaching Assistant
NCC Home Learning
10.2012 - 10.2013
NVQ Level 3 - Business Administration
Stockton Riverside College
A-Levels - Media Studies
Bede College
A-Levels - English
Bede College
A-Levels - Geography
Bede College
Skills
- Resilience and perseverance
- Proactive communication
- Microsoft Office Suite
- Record-keeping
- Reception
- Administrative skills
Affiliations
- Adult Instructor with Cleveland Army Cadet Force
Certification
Emergency First Aid at Work - Exp. 2026
Mental Health First Aider - Nov 2024
Timeline
Teaching assistant in primary school
Christ the King R.C Primary School
09.2015 - Current
Diploma of Higher Education - Special Educational Needs
Stonebridge Associated Colleges
10.2014 - 10.2015
Diploma of Higher Education - Teaching Assistant
NCC Home Learning
10.2012 - 10.2013
Retail cashier
Go Outdoors
04.2009 - 08.2015
Sales administrator
Thompson Commercials
02.2005 - 01.2009
Housekeeper
Swallow Hotel
07.2002 - 02.2005
NVQ Level 3 - Business Administration
Stockton Riverside College
A-Levels - Media Studies
Bede College
A-Levels - English
Bede College
A-Levels - Geography
Bede College
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