Katy Monk

• Utilised excellent communication skills to provide detailed product information.
• Managed till operations smoothly, reducing waiting time for customers.
• Opening and closing the store on time.
• Being responsible for cashing up the tills and counting and banking cash
• operated cash registers with accuracy and processed cash and card transactions.
• I've been a key holder for the store since I've worked here
• Keeping on top of stock levels and doing regular stock checks.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Built strong relationships with regular customers for repeat business.
• Followed company procedures and guidelines for smooth retail operations.
• Updated product labelling and pricing to reflect discounts and offers.
• Processed returned or exchanged items and provided refunds to customers.
• Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
• Organised displays to promote inventory and encourage customer purchases.
• Prepared orders for customers with wrapped, bagged and boxed items.
• First aid certificated (13/08/2025)
• Conducted regular health and safety checks around the venue, maintaining a high standard of cleanliness and orderliness.

After having my second child I decided to remain at home with them and be a stay at home Mum.

• Collaborated closely with colleagues to run an efficient salon operation.
• Performed routine stock checks, ensuring sufficient supplies at all times.
• Conducted comprehensive client consultations to tailor services to individual needs.
• Handled cash transactions accurately; ensured smooth end-of-day reconciliation process.
• Offered advice on hair care products to boost sales.
• Demonstrated mastery of colouring techniques, enhancing client satisfaction.
• Promoted from junior stylist to senior stylist due to exemplary performance.
• Assisted with front desk operations when required; enhanced overall salon efficiency.
• Ensured booking system efficiency for improved customer experience.
• Increased repeat business by providing high-quality haircuts.
• Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
• Updated customer files with colour notes, preferences and services delivered.
• Trained junior stylists to create high-performing salon teams.
• Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
• Coloured hair using permanent, semi-permanent and natural dyes to suit client needs.
• Built successful, long-standing client relationships, increasing repeat and referral business.

• Liaised effectively between kitchen staff and diners for seamless service.
• Handled table reservations efficiently, minimising wait times.
• Improved operational efficiency with prompt clearing and resetting tables.
• Upheld cleanliness and hygiene standards, ensuring a safe environment.
• Provided dietary advice when needed, leading to enhanced customer trust.
• Offered detailed menu descriptions, enhancing customer's meal choices.
• Ensured prompt delivery of orders, resulting in positive feedback.
• Updated daily specials on menu boards to keep customers informed.
• Enhanced customer satisfaction by providing excellent silver service.
• Took charge of cleaning duties after closing hours-maintained restaurant appeal.
• Established positive rapport with guests through confident and professional customer service in luxury dining environment.
• Served food and drink to exceptionally high standard of service and presentation.
• Assisted in washing of silver items, crockery and glass.
• Presented tables in line with company standards.
• Worked in teams of up to 10 waiting staff to cater to large-scale events including weddings, proms and private functions.
• Welcome and greeted customers on arrival, managing cloakroom services and answering dining-related queries.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Delivered checks, collected cash or credit card payments and provided receipt to customers.
• Provided menu and offered recommendations to complement dining experience.
• Accurately took orders, making menu recommendations as appropriate.
• Worked in teams of up to 10 waiting staff to cater to large-scale events including weddings, proms and private functions.