Katy Miller
Devon
Summary
Highly motivated hotelier with 6 years experience with exposure to Food & Beverage, Housekeeping and Front Office departments. Passionate and ambitious to maximise my potential in the hospitality industry and always looking to learn new things, gain more experience and improve my current skills. I believe that people are your most important asset in business. It is crucial to support and empower your employees so they can perform to their highest potential. I aspire to be a transformational leader, putting people first, and in doing so, meeting the organisation's goals and targets.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Manager
The Charleton
West Charleton, Devon
2023.12 - Current
- Enforced company policies and guidelines for all employees.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Duty Manager
Lancemore Crossley St
Melbourne, Australia
2021.11 - 2023.07
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Wrote end of shift reports to facilitate service continuity.
- Oversaw emergency procedures and administered first aid.
Guest Service Agent
Lancemore Crossley St
Melbourne, Australia
2021.02 - 2021.11
- Greeted guests warmly and professionally for positive first impressions.
- Addressed questions, escalating issues and complaints to management.
- Answered guest calls and resolved queries promptly and politely.
- Prepared customer bills and processed payments upon check out.
The Westin
Food & Beverage Team Leader
Melbourne, Australia
2020.03 - 2020.04
- Applied positive customer service approach to increase satisfaction levels.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed opening and closing procedures, from product replenishment to budget control.
- Handled chemicals and waste in line with COSHH regulations.
Food & Beverage Attendant
Park Hyatt
Sydney, Australia
2019.04 - 2020.01
- Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
- Provided first-class customer care through helpful, friendly service.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
Housekeeping Attendant
Emirates One&Only Resort
Wolgan Valley, Australia
2018.11 - 2019.04
- Promptly attended to guest calls, requests and complaints following company policies and procedures.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Delivered extra linen and toiletries to meet guest needs.
- Reported maintenance issues for prompt resolution.
Mentoring Scholarship Student
BM International Hotel Management School
Leura, Australia
2018.04 - 2018.09
- Planned, directed, controlled and coordinated the activities of the assigned food and beverage outlet to ensure the highest standards of F&B production, productivity and creativity were maintained.
- Ensured all service sequences and standards were established and
maintained at all times. - Took extracurricular classes and attended workshops to expand knowledge.
Education
Bachelor of Business - International Hotel & Resort Management
BM International Hotel Management School
Australia 2017.04 - 2020.12
Responsible Service of Alcohol
Australia 2017.04 -
VCE - High School Graduation
Firbank Grammar School
Melbourne, AustraliaSkills
Reliable / Attentive to detail / Team player / Competent / Accountable / Resilient / Performance driven
Accomplishments
HM Awards, Australia - Nominated for Receptionist of the Year 2022
Lancemore Crossley St - Employee of the Quarter for company value 'Guest Satisfaction'
Emirates One&Only Resort Wolgan Valley - Nominated for Colleague of the Quarter
Timeline
Assistant Manager
The Charleton
2023.12 - Current
Duty Manager
Lancemore Crossley St
2021.11 - 2023.07
Guest Service Agent
Lancemore Crossley St
2021.02 - 2021.11
The Westin
Food & Beverage Team Leader
2020.03 - 2020.04
Food & Beverage Attendant
Park Hyatt
2019.04 - 2020.01
Housekeeping Attendant
Emirates One&Only Resort
2018.11 - 2019.04
Mentoring Scholarship Student
BM International Hotel Management School
2018.04 - 2018.09
Bachelor of Business - International Hotel & Resort Management
BM International Hotel Management School
2017.04 - 2020.12
Responsible Service of Alcohol
2017.04 -
VCE - High School Graduation
Firbank Grammar School