Katy Frost
Cambridge,Cambridgeshire
Summary
Experienced and results-driven Safety and Social Value Leader with 17 years of expertise spanning the hospitality, facilities management, training development, and digital innovation sectors. With a strong foundation in driving compliance, enhancing safety culture, and implementing robust health, safety, and food hygiene standards, I am passionate about using my skills to contribute to social sustainability initiatives.
Proven track record in developing and leading strategic risk management, regulatory compliance, and operational safety programs across complex, multi-site environments. I have consistently demonstrated the ability to integrate safety and social responsibility by collaborating with cross-functional teams, including HR, sustainability, and local communities, to deliver impactful social value outcomes.
With hands-on experience in delivering social responsibility programs, I’ve led initiatives that focused on creating local employment opportunities, promoting inclusive recruitment, and ensuring meaningful community engagement. My role as an advocate for technology-driven solutions has further allowed me to streamline processes and increase efficiency in safety and social value data reporting, providing valuable insights to stakeholders.
Eager to bring my comprehensive background in safety and social responsibility to a forward-thinking and people-centric team, I am committed to elevating social value practices, ensuring compliance with social and environmental legislation, and fostering positive change in the communities where we operate.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Health, Safety and Wellbeing Business Partner
University of Cambridge
Cambridge, Cambridgeshire
12.2024 - Current
- Developed and tailored Divisional Local Codes of Practice specific to departmental needs.
- Assisted the Civic Engagement function with the creation and delivery of a reporting tool for the Division, aligned to the Civic Impact Framework.
- Supported the Food Safety function by creating and delivering Food Safety Inspections.
- Reviewed and contributed to the Water Safety Strategy.
- Conducted client site safety inspections, provided feedback, and engaged with stakeholders to ensure compliance.
- Performed a gap analysis and update on the existing Project Delivery standards.
- Created Principal Designer (PD) and Principal Contractor (PC) appointment letters and competency assessment questionnaires.
- Provided safety support to the Sustainability and Environmental teams, including event planning and strategic input.
Event organiser (Volunteer)
Cats Protection
Cambridge, Cambridgeshire
02.2025 - Current
- Dedicated and organised Events Coordinator supporting Cats Protection’s local branch in planning and delivering successful fundraising and awareness events.
- Skilled in event planning, volunteer coordination, and community engagement, ensuring smooth operations and maximum impact.
- Passionate about animal welfare, I work closely with supporters and local businesses to drive participation and fundraising efforts.
- Strong ability to manage logistics, promote events, and create engaging experiences to support the charity’s mission.
RB & SHEQ Business Partner
Equans
Cambridge, Cambridgeshire
01.2023 - 11.2024
- Ensured all accidents, incidents, and near misses were accurately reported, investigated, and escalated in compliance with internal policies and legislation.
- Led incident investigations, identifying root causes and implementing corrective measures to mitigate future risks.
- Assessed and identified gaps in health and safety policies, supporting the development, implementation, and review of revised procedures and safe systems of work.
- Planned, conducted, and reviewed workplace inspections and internal audits in line with organisational policies and regulatory requirements.
- Monitored and reviewed contractor compliance, ensuring adherence to health and safety best practices and taking corrective action where necessary.
- Communicated safety targets and performance progress to teams and clients through weekly and monthly reports, fostering a culture of accountability.
- Analysed health and safety performance data, identifying trends and producing statistical reports for continuous improvement.
- Conducted risk assessments, including workstation and workplace evaluations, providing operational-level support and guidance to managers.
- Ensured compliance with ISO 45001 and ISO 9001 standards, managing non-conformance reporting (NCR) and corrective actions.
- Collaborated with the Responsible Business team to drive Social Value initiatives, increasing local spend and employment opportunities within contracts.
- Managed and executed social responsibility programs, ensuring effective campaign promotion and impact measurement.
- Developed and maintained partnerships to enhance Social Value programme delivery and community impact.
- Acted as an Employee Domestic Abuse Covenant (EDAC) Champion, engaging in workshops and local community initiatives to support awareness and intervention campaigns.
Lead Risk & Compliance Business Partner
Wagamama
London
02.2022 - 10.2022
- Provided line management and leadership for North and South Risk & Compliance Business Partners, including one-to-one coaching, talent reviews, and performance development.
- Led the development and execution of regional safety improvement plans, ensuring alignment with organisational goals.
- Managed risk assessments, SCL audits, and investigative work across all regions, ensuring compliance and continuous improvement.
- Acted as the risk representative in cross-functional project meetings, contributing to initiatives related to process simplification, menu development, training, and property management.
- Designed, developed, and delivered training programs, including E-learning modules, webinars, and in-person sessions, to equip teams with the knowledge required to meet brand standards.
Risk & Compliance Business Partner
Wagamama
London
03.2018 - 02.2022
- Enhanced safety standards across the London region by supporting internal brand audits.
- Assisted sites in achieving and maintaining a 5-star Food Hygiene Rating, collaborating cross-functionally to restore ratings where necessary.
- Partnered with pest control providers to implement an Integrated Pest Management (IPM) system, reducing pest activity across sites.
- Reviewed internal audit processes to ensure they were both commercially viable and effective in driving high standards.
- Worked cross-functionally to ensure seamless implementation of key projects.
- Analysed trending data to generate actionable insights for relevant stakeholders.
- Acted as a liaison between Risk and Operations, ensuring new initiatives were both practical and operationally sound.
- Collaborated with Operations and Risk teams to develop and refine policies and systems, keeping business practices relevant and effective.
- Nominated twice for 'Business Partner of the Year' at internal awards, recognising contributions to business success.
General Manager
Wagamama
Various
03.2008 - 03.2018
- Progressed from Front of House Manager to Assistant General Manager, ultimately serving as General Manager for over five years.
- Consistently achieved high audit scores across financial performance, brand standards, food safety, health & safety, and regulatory compliance.
- Trusted to oversee multiple sites in the absence of the Area Manager while continuing to effectively manage own site.
- Led initiatives to reduce staff turnover, achieving industry-leading retention and workforce stability.
- Nominated for General Manager of the Year in 2015, recognising excellence in leadership and operational performance.
Education
Postgraduate Diploma - Management Practice (Apprenticeship)
The University of Manchester
Manchester 01.2024 -
Bachelor of Arts - Classical Civilisation
University Of Wales
2006
Certification
- Train the Trainer v. 2.0 (IOSH November 2024)
- Level 2 Award in Wines (Wine and Spirit Education Trust October 2024)
- QNUK Level 2 Award in Mental Health at Work [QNUK Feb 2024]
- Legionella Training: Role of the Responsible Person & Duty Holder of Hot and Cold-Water Systems (HXT-W02) [City & Guilds October 2023]
- Site Management Safety Training Scheme [CITB September 2023]
- TechIOSH Membership [IOSH September 2023]
- NEBOSH National General Certificate [Phoenix Health & Safety May 2023]
- Investigating Accidents In The Workplace [Skilltec Training October 2022]
- Writing Risk Assessments [Skilltec Training October 2022]
- Internal Auditing Certificate [SOFTH May 2020]
- Level 4 Managing Food Safety In Catering - Merit [SOFHT July 2019]
- ILM Challenging Coaching [Naked Gurus February 2019]
- NVQ Level 3 in Management (2009 - 2010)
Timeline
Event organiser (Volunteer)
Cats Protection
02.2025 - Current
Health, Safety and Wellbeing Business Partner
University of Cambridge
12.2024 - Current
Postgraduate Diploma - Management Practice (Apprenticeship)
The University of Manchester
01.2024 -
RB & SHEQ Business Partner
Equans
01.2023 - 11.2024
Lead Risk & Compliance Business Partner
Wagamama
02.2022 - 10.2022
Risk & Compliance Business Partner
Wagamama
03.2018 - 02.2022
General Manager
Wagamama
03.2008 - 03.2018
Bachelor of Arts - Classical Civilisation
University Of Wales
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