Katy Ellyatt-Child
Southampton,Hampshire
Summary
Senior Events Manager with 8+ years of experience in hospitality, sales, and team management. Demonstrates exceptional skills in multitasking, strategic thinking, and customer service, ensuring seamless event execution and client satisfaction. Adept at managing high-profile events and driving continuous improvement through innovative strategies and detailed performance analysis.
Overview
8
8
years of professional experience
Work history
SENIOR EVENTS MANAGER
Cooks & Partners
London
2023.11 - Current
- End-to-end planning and event execution, from initial enquiry through to overseeing the operations on the day of the event in iconic London venues such as the Shard, Lancaster house and RBKC venues.
- Experienced in a multitude of event types, from private client weddings to government and corporate receptions and dinners.
- Ensuring inbound enquiries are converted to sales through proactive use of clients' requirements and budget.
- Leading and coordinating all parties involved in an event, including kitchen, waiting staff, and external vendors.
- Manage budgets and vendor relationships, achieving cost savings and efficiency
- Analyse event performance metrics to drive continuous improvement and success.
- Implement innovative strategies to enhance attendee experience and engagement.
ACCOUNT MANAGER
Spirit Cartel London
2023.03 - 2023.10
- Managed sales for a spirits importer, covering North and West London, driving revenue growth.
- Proactively addressed client issues, enhancing satisfaction and retention.
- Investigated underperforming accounts, adapting strategies to boost sales.
- Resolved customer complaints, building loyalty and trust.
- Oversaw account growth from initial contact to contract signing.
- Managed client relationships, achieving measurable sales growth through strategic account management.
- Developed and executed sales strategies, resulting in significant revenue increases.
- Collaborated with marketing teams to align sales initiatives, enhancing brand visibility, and market penetration.
SALES EXECUTIVE
CPM/Diageo London
2022.07 - 2023.03
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Generated new leads and opportunities to maximise revenue.
- Understood customer needs to craft exceptional sales journeys.
FOOD AND BEVERAGE MANAGER
Marriott International
Slough
2021.10 - 2022.06
- Manage daily F&B operations for two Marriott hotels, overseeing 14 team members and 2 supervisors
- Identify sales trends, adjust menus, and secure value-driven, locally sourced products
- Interact with guests to enhance experiences and handle complaints proactively
- Organize regular professional development for F&B team, addressing training needs
- Oversee inventory, order supplies strategically, and implement quality control measures
- Spearheaded F&B operations across dual-branded hotels, optimizing menus, managing inventory, and enhancing guest experiences, resulting in improved profitability
- Revolutionized supplier relationships, securing locally sourced products to boost cost efficiency and sustainability while meeting evolving consumer demands.
POLO GROOM
Fifield Polo Club
Windsor
2021.04 - 2021.09
- Managed daily care and exercise of 6 polo ponies, ensuring optimal health and performance
- Developed strong time management and multitasking skills by balancing multiple responsibilities
- Communicated effectively under pressure, addressing unexpected issues like injuries promptly
- Enhanced ability to respond rapidly to emergencies, minimizing downtime and ensuring safety
- Gained experience in animal care, contributing to overall team success in matches.
PRIVATE EVENTS BAR MANAGER
Southdowns Manor
Midhurst, West Sussex
2018.06 - 2020.02
- Trained staff on best practices, enhancing daily operations and service quality
- Gathered guest feedback to strategize long-term improvements, boosting satisfaction
- Created unique events and promotions, driving sales and customer engagement
- Implemented cleaning schedules, reducing health risks and ensuring safety compliance
- Balanced tills and managed cash transactions, ensuring financial accuracy and security
- Optimized bar operations through staff training, driving sales with unique events, and implementing efficient workflows for enhanced customer satisfaction
- Conducted regular evaluations of health, safety, and sanitation processes, swiftly addressing violations to maintain high operational standards.
BAR TEAM MEMBER
Marco Pierre White Steakhouse Bar & Grill
Cardiff
2017.01 - 2018.12
SUPERVISOR
Gin and Juice
Cardiff
2018.01 - 2018.06
Education
PGDIP - NUTRITION, PHYSICAL ACTIVITY AND PUBLIC HEALTH
University of Bristol
Bristol 2001.04 -
BACHELOR OF SCIENCE - FOOD SCIENCE AND TECHNOLOGY
Cardiff Metropolitan University
Cardiff 2001.04 -
Skills
- Team Management
- Customer service
- Time management
- Negotiation
- Market Research
- Event Marketing
- Crisis Management
- Networking
- Sales lifecycle management
References
References available upon request.
Timeline
SENIOR EVENTS MANAGER
Cooks & Partners
2023.11 - Current
ACCOUNT MANAGER
Spirit Cartel London
2023.03 - 2023.10
SALES EXECUTIVE
CPM/Diageo London
2022.07 - 2023.03
FOOD AND BEVERAGE MANAGER
Marriott International
2021.10 - 2022.06
POLO GROOM
Fifield Polo Club
2021.04 - 2021.09
PRIVATE EVENTS BAR MANAGER
Southdowns Manor
2018.06 - 2020.02
SUPERVISOR
Gin and Juice
2018.01 - 2018.06
BAR TEAM MEMBER
Marco Pierre White Steakhouse Bar & Grill
2017.01 - 2018.12
PGDIP - NUTRITION, PHYSICAL ACTIVITY AND PUBLIC HEALTH
University of Bristol
2001.04 -
BACHELOR OF SCIENCE - FOOD SCIENCE AND TECHNOLOGY
Cardiff Metropolitan University
2001.04 -