Katy dyke
Ruthin,Denbighshire
Summary
Specialises in tearoom establishments using proven leadership, planning and problem-solving abilities.
Self-motivated Cleaner with 2 years of experience. Works tirelessly to achieve spotless levels of cleanliness throughout various buildings. Shares practical deep cleaning techniques to deliver first-class hygiene and safety. Reliable and honest, skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, rubbish removal and windows, with diligence.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Cafe owner
Katy Dyke
Ruthin, Denbighshire
2023.01 - Current
- Completed accurate end-of-day financial routines for cash and card transactions.
- Coordinated cleaning activities and minimised disruption to restaurant operations.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Put together realistic budgets based upon actual costs and fees for effective business operations.
- Checked end-of-day finances against orders processed to minimise losses.
- Prepared and financed budgets for restaurant operations and events.
- Enhanced new product awareness by posting engaging images to company websites and social media accounts.
- Capitalised on social media platforms to recruit key influencers and increase market awareness.
- Recruited staff to fill vacancies and accommodate growth.
- Built loyal customer base by creating welcoming environment with top quality service.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Tracked and sourced supplies to keep ingredients fresh and minimise waste.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Consistently arrived at work on time and ready to start immediately.
- Replenished stock and processed deliveries to maximise product availability.
- Created and maintained displays and signs.
- Displayed energy and enthusiasm in fast-paced environment.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Reviewed customer history to recommend appropriate products and services.
- Organised deliveries to customers for online and to-go orders.
Holiday let cleaner
Jenny Whitham
Llandegla, Denbighshire
2022.01 - 2023.02
- Made beds and changed sheets and pillow cases to hotel standards.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Employed optimal safety practices to eliminate risks, hazards and accidents.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Monitored cleaning supplies and ordered more when necessary.
- Restocked, refreshed and sanitised bathroom facilities.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Cleaned and dried windows, mirrors and glass surfaces.
- Vacuumed carpeted areas and mopped hard floors.
- Emptied and cleaned trash cans following procedures.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Worked quickly to complete cleaning within allotted timeframes.
- Reported breakages to supervisor.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Polished glass, mirrors and metal items to attractive shine.
Tearoom Assistant
LLangollen Railway
Llangollen, Denbighshire
2019.04 - 2021.12
- Acted as main contact for staff and clients.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Drafted outgoing correspondence in appropriate tone and style.
- Organised documentation and creatives to prepare for publication.
- Carried out duties with strict compliance to company standards and policies.
- Displayed energy and enthusiasm in fast-paced environment.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Greeted customers, presented menus and shared information about available special items.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Managed customer seating to make best use of space and optimise guest capacity.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Greeted customers and took orders in line with company style.
- Replenished stock and processed deliveries to maximise product availability.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant gardener
Robin Dyke
Ruthin, Denbighshire
2015.01 - 2018.10
- Mowed, trimmed and fertilised green spaces.
- Performed routine grass cutting and general maintenance of green spaces and communal areas.
- Mowed, trimmed and cut growth to specifications.
Underkeeper
David Rhodes
Llandegla, Denbighshire
1998.06 - 2009.01
- Fed, watered and toileted animals ahead of treatments.
- Consistently arrived at work on time and ready to start immediately.
- Carried out day-to-day duties accurately and efficiently.
- Carried out heavy lifting using manual handling practices.
Education
GCSEs - English
Ysgol Uwchradd LLanfyllin
Powys 1992.09 - 1996.05
Skills
- Vacuuming
- Polishing
- Surface polishing
- Housekeeping
- Customer service
- Hard floor mopping
- Communication skills
- Public relations
- Social media marketing
- Dusting
- Guest amenity replenishment
- Window cleaning
- Organised and efficient
- Self-directed
- Room tidying
- Self-motivated
- Cleaning bathrooms
- Attention to detail
Affiliations
- Walking
Certification
Level 3 Hygiene Certificate
Personal Licence Holder
References
References available upon request.
Timeline
Cafe owner
Katy Dyke
2023.01 - Current
Holiday let cleaner
Jenny Whitham
2022.01 - 2023.02
Tearoom Assistant
LLangollen Railway
2019.04 - 2021.12
Assistant gardener
Robin Dyke
2015.01 - 2018.10
Underkeeper
David Rhodes
1998.06 - 2009.01
GCSEs - English
Ysgol Uwchradd LLanfyllin
1992.09 - 1996.05