Katy Brennan
Beverley
Summary
Dynamic recruitment professional with expertise in LinkedIn Recruiter and recruitment marketing strategies. Demonstrates exceptional vacancy filling efficiency and a strong understanding of employment law. Skilled in talent acquisition, interview facilitation, and staff onboarding techniques. Proficient in CV evaluation and effective networking, ensuring optimal candidate placement. Committed to enhancing organisational success through strategic time management and innovative recruitment solutions.
Overview
7
7
years of post-secondary education
7
7
years of professional experience
Work history
Human Resources & Recruitment Administrator
DNA Payments
Hull, East Yorkshire
2024.11 - Current
- Maintaining accurate employee records and HR databases.
- Acting as a first point of contact for employee queries.
- Maintaining confidentiality when handling sensitive employee information.
- Overseeing and managing HR related projects in a timely manner.
- Producing HR reports and management information.
- Ensuring personnel files are compliant and up to date.
- Processing employee changes, such as promotions, salary amendments, and contractual changes.
- Recording sickness absence and other types of leave.
- Monitoring absence levels and producing reports.
- Supporting managers with absence-related administration.
- Responding to employee queries relating to pay and benefits.
- Preparing and submitting payroll information, including starters, leavers, and contract changes.
- Preparing and presenting Monthly MI’s
- Leading company Townhall Events, inclusive of presenting company incentives and service awards.
- Navigating all aspects of the Employee Lifecycle, onboarding, absence reviews, promotions, off-boarding and exit interviews inclusive of analysing the data to review and come-up with cost-cutting solutions.
- Overseeing all recruitment spending and budgeting, reviewing ATS and ensuring these are cost efficient.
- Source candidates through LinkedIn, job boards, and networking
- Working closely with partners, establishing relationships and working on incentives.
- Remaining compliant with all recruiting and onboarding steering managers when required.
- Build talent pipelines for future vacancies
- Reason for leaving, career progression, business change
- Conducted initial screening for potential candidates, effectively narrowing down applicant pool.
- Compiled reports detailing recruitment metrics for upper management review.
- Monitored application processes closely, identifying areas requiring improvement or adjustment.
Renewal Order Management
GlobalData
2022.09 - 2024.11
- Reviewing and handling renewing clients, creating the renewal documentation, and providing the clients promptly with pricing in accordance with their products.
- Maintaining vital communications with the clients during their renewal period and providing additional support where needed.
- Win back unhappy clients, as I deal with the automatic renewal clause within the client's terms and conditions, I often get disgruntled clients. I arrange calls and help recover the renewal, by offering the client different/additional options to help benefit, this not only allows me to build a relationship with the client it also, gains the renewal for a time period.
- Create structure, and plan timelines of how we can build the client relationship and if and if the relationship between GlobalData and the client is already stretched, this also helps to limit damage control.
- When we have an escalated client that needs intervention from our Compliance team, I will process this and ensure the Compliance Team has everything they need to retain the customer, I will also draft emails and documents to be sent to the client.
- Creating ‘How To’ guides on how we create our renewal and invoice documentation and training other individuals on how to manage their workload to the best of their capabilities.
- Log and keep track of the cancellations, this is handled by me single-handily for the company. Ensuring the cancellation is at the forefront of anyone reviewing the clients’ accounts and making sure the client is aware of their intentions.
- Although I work within the Saudi Arabia and Dubai region, I also help with other international clients, inclusive of European and USA clients.
- Career Progression
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Sales Administrator and Broker Liaison
Acuity Finance
2022.04 - 2022.08
- During my time working for Acuity I helped re-structure their client database (Hubspot Software), ensuring all contact details were up to date with the latest contact number, email address and contact names then ordering them to enable us to have the ability to see when we need to make regular contact with them.
- Process accurately and in a timely manner sales leads from the sales agents in the field who obtain potential leads. It is essential that all the information is gathered at the first point and uploaded to help ensure they stand the best chance of converting the sale into a deal.
- I was given the opportunity to meet with some of our larger clients to help me build relationships with them, who then provided positive feedback on me to my manager.
- Reason for leaving – Redundancy
Customer Service Adviser
Paymentsense Card Processing/Fintech
2020.09 - 2022.04
- Customer Service Advisor on behalf of Paymentsense, within this role I helped business owners and sales field agents overcome technical and financial issues with their terminals, ensuring they receive excellent customer service and the right answer the first time they call.
- Coached and trained new customer service agents, helping them address any difficulties they may have whilst learning the role. I also helped them create their own training material to support them whilst new in the job.
- I pride myself on my call quality as I regularly receive positive feedback on my calls for both customers and my team leader. My calls were chosen to be used in the companies training material demonstrating good call quality for new starters.
- Deputising within my role allows me to develop my own personal skills to help enhance my career it also helps my Team Leader with some of her duties. These include me overseeing some of the work my team completes giving me the opportunity to identify knowledge gaps and then help coach my team to fill these gaps.
- As part of my progression within Paymentsense, I deal with escalated customer queries and complaints. This allows me to build my skills, resolving customer conflict, ensuring we always offer customer centric experience.
- Reason for leaving – Career Progression
- Participated in conflict resolution sessions for better team cooperation.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
Legal conveyancing Assistant
Enact Conveyancing
2019.02 - 2020.09
- Legal Conveyancing Assistant working on behalf of several high street mortgage lenders such as NatWest, Halifax, and Barclays, performing legal conveyancing for the purchase of Customers properties.
- Being a dedicated case owner for NatWest within the remortgage department means I have to have a keen eye for details and its critical I ensure my work is accurate and completed on time, failure to do so can result in charges and fees being added to both my employer and the client.
- Since joining in February my quality of work has never dropped below 96% accuracy and because of this after only four months my calls were being used in training as a great example of professionalism and customer care.
- Liaise with key stakeholders such as the Land Registry, Customers Solicitors and Mortgage Brokers.
- Reason for leaving – Career Progression
- Compiled data to generate comprehensive reports.
- Sustained high levels of organisation with attention to detail.
- Provided customer service, delivering high levels of satisfaction.
- Handled confidential information, maintaining discretion and integrity.
- Answered phone calls promptly, providing excellent customer service.
Education
Advanced Diploma Course - Business Management & Public Services
Bishop Burton College
2017.09 - 2019.04
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Longcroft Performing Arts School
2012.01 - 2017.01
Skills
- Proficient in LinkedIn recruiter
- Recruitment marketing strategies
- Vacancy filling efficiency
- Employment law awareness
- Talent acquisition knowledge
- Interview facilitation
- Staff onboarding techniques
- CV evaluation
- Effective networking
- Time management expertise
References
References available upon request
Timeline
Human Resources & Recruitment Administrator
DNA Payments
2024.11 - Current
Renewal Order Management
GlobalData
2022.09 - 2024.11
Sales Administrator and Broker Liaison
Acuity Finance
2022.04 - 2022.08
Customer Service Adviser
Paymentsense Card Processing/Fintech
2020.09 - 2022.04
Legal conveyancing Assistant
Enact Conveyancing
2019.02 - 2020.09
Advanced Diploma Course - Business Management & Public Services
Bishop Burton College
2017.09 - 2019.04
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Longcroft Performing Arts School
2012.01 - 2017.01