Katy Armstrong

Handled enquiries via phone and email, ensuring prompt responses.
Matched properties with prospective tenants and scheduled viewings.
Guided applicants through application processes and referencing procedures.
Coordinated move-ins in collaboration with onsite staff.
Trained and onboarded new members for central and onsite teams.
Co-hosted weekly occupancy and leasing meetings to enhance communication.

Managed high volume of inbound and outbound calls to existing and prospective customers.
Addressed customer enquiries, provided detailed product information, and resolved complaints.
Identified customer needs, advised on appropriate services, and processed orders to achieve sales targets.
Maintained accurate records of relevant customer information within CRM system.

Balanced daily cash takings against tills, ensuring accuracy in transactions.

Investigated discrepancies to identify and resolve issues promptly.

Conducted spot checks on tills to uphold financial integrity.

Coordinated cash transfers to bank with security company for efficient processing.

Oversaw completion of orders for correct change to maintain operational flow.

Trained new associates at newly opened sites through effective travelling initiatives.

Managed daily administrative tasks and filing to ensure organisation.

Delivered exceptional customer service by assisting customers with purchases and providing a comprehensive children’s fitting service.

Resolved complaints efficiently to enhance customer satisfaction.

Maintained store appearance and ensured optimal conditions for shopping.

Supervised floor operations, guiding junior team members towards high performance.

Handled cash transactions and processed payments accurately.

Managed stock levels and coordinated deliveries to ensure product availability.

Trained new staff members, ensuring seamless integration into the team.