Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Katy-Anne Carew

Southampton,Hampshire

Summary

A dedicated professional with extensive expertise in healthcare quality standards and patient-facing roles, adept at working with multidisciplinary teams to deliver exceptional care. Due to previous work experience I can demonstrate a strong customer service orientation and commitment, with proven skills in complaint handling and understanding consumer behaviour. Proficient in clinical, office, and reception administration, complemented by digital marketing awareness and social media savvy. Career goals include advancing within the healthcare sector to enhance patient care through innovative self-motivation techniques and effective teamwork or building on customer service experience to build a successful career in the sales profession.

Overview

7
7
years of professional experience

Work History

Senior Healthcare Assistant

University Hospital Southampton NHS Foundation Trust
Southampton, Hampshire
09.2023 - Current
  • Advocated on behalf of patients to secure resources.
  • Supported meal times; ensured adequate nutrition intake.
  • Led staff training to develop care skills.
  • Utilised specialist equipment to assist in patient care.
  • Improved patient comfort by providing comprehensive personal care.
  • Managed patient documentation for improved record keeping.
  • Assisted patients to improve mobility and independence.
  • Strengthened team efficiency with clear, timely communication.
  • Maintained strict confidentiality with sensitive patient information.
  • Conducted risk assessments, increased safety measures.
  • Upheld dignity and respect whilst delivering personal care.
  • Complied with regulations and policies; upheld high standard of care.
  • Built trusting relationships through compassionate bedside manner.
  • Liaised with multi-disciplinary teams for coordinated care approach.
  • Monitored vital signs for accurate health records.
  • Ensured hygiene standards, reducing infection risks.
  • Facilitated recreational activities enriching patient experience.
  • Provided emotional support, enhancing patient mental well-being.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Carried out Venesection and cannulation, abiding by health and safety regulations and legislations
  • Abided by infection prevention regulations when undertaking dressing changes.
  • Carried out day-to-day duties accurately and efficiently.
  • Followed healthcare protocols and guidelines established by healthcare institutions and professional associations.
  • Developed impactful healthcare strategies to enhance patient satisfaction.
  • Communicated effectively with other healthcare professionals enhancing teamwork.

Senior Healthcare Assistant

Spire Healthcare
Southampton, Hampshire
11.2020 - 08.2023
  • Utilised specialist equipment to assist in patient care.
  • Supported meal times; ensured adequate nutrition intake.
  • Assisted patients to improve mobility and independence.
  • Upheld dignity and respect whilst delivering personal care.
  • Managed patient documentation for improved record keeping.
  • Conducted risk assessments, increased safety measures.
  • Liaised with multi-disciplinary teams for coordinated care approach.
  • Advocated on behalf of patients to secure resources.
  • Strengthened team efficiency with clear, timely communication.
  • Improved patient comfort by providing comprehensive personal care.
  • Led staff training to develop care skills.
  • Ensured hygiene standards, reducing infection risks.
  • Maintained strict confidentiality with sensitive patient information.
  • Facilitated recreational activities enriching patient experience.
  • Coordinated discharge planning to ease transition home.
  • Complied with regulations and policies; upheld high standard of care.
  • Taking my own bay of patients and being the point of contact from admission through to discharge.
  • Venesection and Cannulation
  • Catheter care

Front of house

The Lyndhurst Tea Rooms
Southampton, Hampshire
07.2020 - 07.2021
  • Facilitated effective communication between backstage crew and front of house staff, fostering a harmonious working environment.
  • Represented front of house services, maintaining polished, professional appearance to uphold company image.
  • Skilfully executed Front of House duties, including check-in, activity recommendations and bookings.
  • Accomplished experience in front of house, waiting and bar work.
  • Delivered front of house duties with warm and professional manner.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Supported the Front of House Manager in daily administrative tasks for smooth operations.
  • Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
  • Cultivated welcoming Front of House (FoH) environment, demonstrating enthusiasm to build positive rapport with guests and colleagues.
  • Ensured smooth operations by effectively coordinating all front of house services.
  • Coordinated with team members, ensuring seamless front of house operations.
  • Delivered high-quality customer service, ensuring repeat patronage.
  • Enhanced passenger satisfaction by providing excellent customer service.

Assistant theatre technician

Spire Healthcare
Southampton, Hampshire
08.2018 - 11.2020
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • working in high pressure, emergency situations
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Hotel receptionist

The Penny farthing hotel
Lyndhurst, Hampshire
09.2018 - 03.2019
  • Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
  • Ensured guest comfort with prompt attention to their needs and requests.
  • Provided hotel information for improved guest experience.
  • Managed room availability charts to ensure zero overbooking.
  • Processed wake-up calls reliably to maintain schedule adherence for guests.
  • Facilitated easy communication with non-English speaking guests using translation skills when necessary.
  • Reduced wait times with high-speed processing of reservations.
  • Streamlined check-in procedure by efficiently handling guest documents.
  • Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
  • Maintained security measures, protecting guest personal information and privacy.
  • Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Performed administrative duties contributing towards smooth store operations.
  • Delivered excellent customer service by resolving queries promptly.
  • Provided excellent customer service, ensured repeat business.

Education

GCSEs - English Literature

Hounsdown Secondary School
Southampton
09/2010 - 06/2015

GCSEs - English Language

Hounsdown School
Southampton
09/2010 - 06/2015

GCSEs - Maths

Hounsdown School
Hampshire
09/2010 - 06/2015

GCSEs - Science Core

Hounsdown School
Southampton
09/2010 - 06/2015

GCSEs - Music

Hounsdown Schpp;
Southampton
09/2010 - 06/2015

BTEC - Music Performance

Richard Tauntons Sixth Form College
Southampton
09/2015 - 06/2016

NVQ Level 3 - Senior Healthcare Assistant

Piers Training
Southampton
03/2021 - 12/2022

Skills

  • Healthcare quality standards
  • Diabetic monitoring
  • Working with multidisciplinary teams
  • Self-Motivation techniques
  • Palliative care procedures
  • Dedicated customer service
  • Strong customer service orientation
  • Customer service commitment
  • Understanding consumer behaviour
  • Bookkeeping basics
  • motivating others
  • Digital marketing awareness
  • Customer service experience
  • Office admin
  • Clinical admin
  • Reception admin
  • Complaint handling
  • Social media savvy
  • Telephone etiquette
  • Effective team work
  • Understanding diverse work environments

Affiliations

  • Singing
  • Dog wa
  • Gym and fitness

References

References available upon request.

Timeline

Senior Healthcare Assistant

University Hospital Southampton NHS Foundation Trust
09.2023 - Current

Senior Healthcare Assistant

Spire Healthcare
11.2020 - 08.2023

Front of house

The Lyndhurst Tea Rooms
07.2020 - 07.2021

Hotel receptionist

The Penny farthing hotel
09.2018 - 03.2019

Assistant theatre technician

Spire Healthcare
08.2018 - 11.2020

GCSEs - English Literature

Hounsdown Secondary School
09/2010 - 06/2015

GCSEs - English Language

Hounsdown School
09/2010 - 06/2015

GCSEs - Maths

Hounsdown School
09/2010 - 06/2015

GCSEs - Science Core

Hounsdown School
09/2010 - 06/2015

GCSEs - Music

Hounsdown Schpp;
09/2010 - 06/2015

BTEC - Music Performance

Richard Tauntons Sixth Form College
09/2015 - 06/2016

NVQ Level 3 - Senior Healthcare Assistant

Piers Training
03/2021 - 12/2022

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Katy-Anne Carew