Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Katriona Miller

Newport Pagnell,Bucks

Summary

Dedicated professional with expertise in customer relationship management and project scheduling, complemented by proficiency in the Microsoft Office Suite. Demonstrates critical evaluation skills and interpersonal savvy to enhance customer service and operational support. Known for a positive outlook and comprehensive product knowledge, aiming to leverage these strengths towards achieving organisational goals.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work history

Project coordinator

Eclipse Power Networks
Olney, Milton Keynes
01.2023 - 08.2023
  • Worked closely with the Project Manager to define objectives, leading to clear guidelines.
  • Kept up-to-date records on project status using advanced tracking software. Such as Deltek and Mondays.
  • Established effective working relationships with stakeholders for smooth project progression.
  • Monitored project timelines to avoid delays.
  • Responded promptly to client queries, boosting customer satisfaction levels.
  • Delivered comprehensive project reports by meticulous documentation of every phase.
  • Submitted street works permits - ensuring accuracy of permit details and submitting to the local councils for approval. Whist managing the notice process and ensuring deadlines and conditions are met.
  • Liaised with local authorities to ensure all permit stipulations were adhered to.
  • Coordinated traffic management plans, including temporary road closures and diversions, to maintain safety and reduce impact on the public.
  • Coordinated project tasks, ensuring timely completion.
  • Liaised between engineering teams and clients to facilitate communication.
  • Enhanced productivity by providing support to engineers and designers.
  • Compiled data from various sources for comprehensive analysis.
  • Maintained an organised filing system for all project documents, enhancing accessibility.

Administrative assistant

Eclipse Power Networks
Olney, Milton Keynes
09.2019 - 01.2023
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Increased efficiency of document retrieval with a well-organised filing system.
  • Oversaw database to maintain updated records and accuracy.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Interacted professionally with clients providing excellent service at all times.
  • Supported accurate record-keeping with proficient data entry skills.
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Examined, scanned and input documents in software system.
  • Sorted and organised different types of information by document type, personnel or location.

Spa receptionist

Scarlet Hotel
Mawgan Porth, Cornwall
02.2015 - 11.2015
  • Ensured customer satisfaction by providing excellent service at the spa front desk.
  • Delivered exceptional guest experience with a friendly and professional demeanour.
  • Coordinated with therapists to ensure seamless service flow to clients.
  • Handled customer enquiries to provide clear and concise information about spa services.
  • Assisted in maintaining up-to-date client records for improved service delivery.
  • Promoted wellness philosophy through educating clients on benefits of regular treatments at the facility.
  • Managed appointment scheduling for optimal facility use and client convenience.
  • Maintained confidentiality regarding client information as per data protection regulations.
  • Prioritised high standards of hygiene across all areas of responsibility within the spa.
  • Managed guests' queries and reservations in person, online and by telephone.
  • Greeted customers upon entry to establish warm and welcoming environment in line with brand standards.
  • Enhanced guest experience by guiding new and returning clients through spa procedures prior to treatments.
  • Tailored and personalised front of house service to cater to additional needs or requests from high profile guests.
  • Managed calendars, strategically scheduling appointments to maximise availability.

Receptionist

G2 Energy
Olney, Milton Keynes
03.2014 - 01.2015
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
  • Served as the initial point of contact for clients; providing warm greetings and helpful assistance upon arrival.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
  • Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Assisted with set up of ID card and access permissions following site security practices.
  • Handled office petty cash and maintained flawless records.
  • Managed office calendar, set new appointments and assisted with arrangements.
  • Coordinated travel flights, accommodation and itineraries for office staff.

Customer support advisor

Retail Merchant Services
Milton Keynes, Buckinghamshire
02.2012 - 03.2014
  • Enhanced customer loyalty through the provision of personalised service solutions.
  • Coordinated with technical department, simplifying troubleshooting processes for clients.
  • Boosted company reputation with exceptional handling of customer complaints.
  • Utilised comprehensive product knowledge to provide accurate information to customers.
  • Maintained detailed records for enhanced data management processes.
  • Explained complex terms in simple language, enhancing client comprehension levels.
  • Collaborated closely with the sales team to understand product offerings better.
  • Escalated complex issues to senior management for quicker resolution.
  • Dealt with difficult customers calmly, ensuring minimal disruption to operations.
  • Conducted follow-up calls to ensure complete customer satisfaction.
  • Managed workflow to continuously exceed quality service goals.
  • Completed documentation and logs each day, generating detailed weekly reports.

Education

Higher National Diploma - Fashion Promotion and Imaging

University for the Creative Arts
London
09.2009 - 06.2011

Btech National Diploma - Art and Design

Bedford College
Bedford
09.2007 - 06.2009

GCSEs - Maths, English, Science, History, Art, Textiles

Bedford High School
Bedford

Skills

  • Customer/client relationship
  • Project scheduling
  • Microsoft Office Suite expertise
  • Critical evaluation
  • Interpersonal savvy
  • Customer Service
  • Operational support
  • Positive outlook
  • Knowledge of NRSWA
  • Streetworks Applications


Affiliations

  • Travel
  • Drawing and Painting

References

References available upon request.

Timeline

Project coordinator

Eclipse Power Networks
01.2023 - 08.2023

Administrative assistant

Eclipse Power Networks
09.2019 - 01.2023

Spa receptionist

Scarlet Hotel
02.2015 - 11.2015

Receptionist

G2 Energy
03.2014 - 01.2015

Customer support advisor

Retail Merchant Services
02.2012 - 03.2014

Higher National Diploma - Fashion Promotion and Imaging

University for the Creative Arts
09.2009 - 06.2011

Btech National Diploma - Art and Design

Bedford College
09.2007 - 06.2009

GCSEs - Maths, English, Science, History, Art, Textiles

Bedford High School

Similar Profiles

Create profile
Katriona Miller