Katrina Tilling
Bildeston,Suffolk
Summary
Keen, hard working, reliable and motivated individual seeking a weekend role as Hotel Assistant with a possible view to a career in hotel management. Strong customer service and organisational skills. Able to work with minimal supervision and to take initiative in carrying out tasks.
Overview
1
1
year of professional experience
Work history
Hotel Assistant
The Swan Hotel
Lavenham, Suffolk
02.2026 - 02.2026
- Assisted reception, making check-in and check-out processes smoother.
- Coordinated luggage handling, reducing wait time for guests.
- Worked closely with other staff members for efficient operations.
- Collaborated with housekeeping staff to maintain cleanliness.
- Improved guest satisfaction by promptly addressing complaints and requests.
- Maintained high standards of cleanliness in all areas.
- Cleaned rooms for an inviting atmosphere.
- Handled complaints with calm and diplomacy, taking corrective action and following up on resolution.
- Took breakfast and lunch orders.
- Ensured breakfast items stocked up.
- Checked schedule for next meal plan.
- Receptionist duties at the Spa. Assisted staff with restocking of towels.
Volunteer
Food Museum
Stowmarket, Suffolk
07.2025 - 10.2025
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Prepared premises and supplies for arriving guests.
- Worked on welcoming visitors to the museum and issuing visitors with memberships.
- Restocking shelves and stock taking.
- Feed and cleaned animals.
- Cafe service. Making sandwiches, salads, serving coffee, tea, cold drinks and ice creams.
Veterinary assistant
Ardmore Vets
Sudbury, Suffolk
07.2025 - 07.2025
- Calmed anxious pets during exams or treatments for smoother procedure.
- Provided basic animal care for efficient recovery from surgeries.
- Worked closely with veterinary team to provide excellent animal care.
- Restrained or held animals during treatment, allowing veterinarian to carry out precise tasks.
Teaching assistant
Lavenham Primary School
Lavenham, Suffolk
02.2025 - 02.2025
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Prepared classroom materials to facilitate efficient lessons.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Oversaw students during breaks to maintain safe environment.
Education
Studying for GCSE’s -
Thomas Gainsborough School
Sudbury 05-2026
Skills
- Front desk administration
- Room preparation/cleaning
- Food and beverage handling
- Complaints/dealing with requests
Outside interests
Ballet - recently passed Grade 3 ballet exam. Currently working towards my next belt in martial arts. Participation in local village pantomimes.
Timeline
Hotel Assistant
The Swan Hotel
02.2026 - 02.2026
Volunteer
Food Museum
07.2025 - 10.2025
Veterinary assistant
Ardmore Vets
07.2025 - 07.2025
Teaching assistant
Lavenham Primary School
02.2025 - 02.2025
Studying for GCSE’s -
Thomas Gainsborough School