Katrina Stephenson

• I have worked for various companies on a temporary basis for Cross Resourcing Agency covering Reception/Admin and PA duties. I am currently working for BTO Solicitors in Edinburgh. Other companies I have work for are stated below.
• National Trust of Scotland
• Allegro Microsystems
• Northern Lighthouse Board

• Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
• Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
• Collaborated closely with other managers to smooth and improve office operations.
• Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
• Meeting minutes for weekly meetings.
• Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.

• Operating a busy switchboard
• Maintaining reception area to an excellent standard
• Organising Royal Mail daily collections
• Receiving and distribution of office deliveries
• Petty cash management
• Instructing office maintenance
• Raising Tenancy invoices and statements

• Meeting and greeting visitors, taking telephone appointments and arranging Skype calls
• Sorting incoming mail, inputting daily timecards and sending away for new candidates' references
• Making up staff contracts to be signed, dealing with staff rotas and general printing and filing
• Making sure we have the right equipment for daily activities for residents twice a day, inputting lateral flow information daily to NHS website.

• I was working for Nuffield Health as a Receptionist/Supervisor of Aquatic Environments. In this role I was the front of house for the Medical Centre, Gym, Swim School and Beauty Suite.

• This is a very busy and demanding role as every department has a different diary and documents need to be printed for the medical centre and beauty suite daily on client’s arrival.

• I also take care of telephone bookings, cash handling, complaints, email enquiries and membership induction

• I am also a trained lifeguard and I update my first aid and lifeguard duties every three months. Reception is my main role, but I do cover breaks for lifeguards and help out when needed.

• In this role I would advise students of funds they could receive for bursary, tuition fees and loans for their yearly session at university and advise if eligible to apply
• This was based in a busy call centre
• Reception cover was a part of the job usually 1 day per week.

• I worked in various temporary roles covering reception/pa/secretarial positions for a number of law firms and office environments
• These include- Anderson Strathern, Lindsay's, St James financial and BMW Eastern Western.

• Working​ ​as​ ​front​ ​of​ ​house​ ​Receptionist​ ​as​ first​ ​point of contact​ for clients/visitors​
• Set​ ​up​ ​of​ ​meeting​ ​rooms​ -​ ​ ​Tea/Coffee/Water​ ​-​ ​Video​ ​Conference​ equipment etc
• Outlook​ ​diary​ ​management​ ​-​ check​ ​​diary ​ for​ meetings/VC/conference​ call​​ ​requests​ ​for​ ​the​ ​day​ ​and prepare​ ​where​ ​appropriate ​and/or schedule into the diary for​ their set​ up​
• Distribute​ ​incoming​ and​ ​​outgoing​ mail
• Admin tasks including scanning, photocopying, pagination and filing
• Check stock supplies including stationery and consumables
• Organise and order outside catering for events
• Order travel cash and handle petty cash.

• Supporting the fee earners with all administrative tasks
• Outlook diary management
• Preparing fee notes for the billing team for the end of the month.
• Scheduled all appointments, appearances and briefings.
• Arranged for delivery of legal correspondence to clients, witnesses and court officials.
• Managed confidential information with utmost discretion, ensuring privacy and compliance.
• Executed general secretarial tasks such as photocopying or scanning, maintaining a well-functioning office space.

Role and responsibilities:

• Working as a legal secretary within the litigation and real estate department.

• Supporting the fee earners with all administrative tasks.

• Outlook diary management.

• Raising purchase orders and processing invoices.

• Expense management.

• Digital dictation utilising (Big hand).

• Engrossing assignations and leases for signing.

• Witness signing.

• Setting up power-point slides for presentation meetings.

• Typing of audio, written documents and working from templates.

• Arranging billing invoices for clients.

• Preparing papers for court and delivery.

• Sorting incoming and outgoing mail.

• Booking travel and accommodation.

• Opening new client accounts and setting up e-filing for the relevant fee earner.

• Visiting other offices over the UK for training and presentations.

• General scanning, photocopying and admin tasks.

• Left as seeking a new challenge, Meeting and greeting clients
• Arranging appointments and taking detailed messages and referring to the correct associate
• Arranging viewings for clients
• Logging key collection
• Taking notes of interest and keeping clients updated on their property
• Sorting incoming and outgoing mail
• Diary management and switchboard management.

• Meeting and greeting visitors and clients
• Making appointments and dealing with cancellations
• Sorting incoming and outgoing mail
• Organising viewings and key collection for the property department
• Answering client enquiries by telephone and email
• Document management and audio typing
• Telephonist, Computer Cabs