Katrina Naude
London ,London
Summary
Enthusiastic and motivated proffesional with genuine passion for makeup and beauty and a strong desire to develop my skills and experience within the industry. I am eager to learn more about proffesional makeup application, products and client needs, while bringing diverse experience across retail, customer service, team management and self self employment. Highly organised, proactive and hardworking, with a strong commitment to delivering excellent customer service and building genuine client relationships. A quick leaner with a positive attitude and strong attention to detail,I am excited to continue developing my makeup artistry skills, grow within the industry and contribute positively to a passionate and customer - focused team.
Overview
8
8
years of professional experience
Work History
Founder & Buisness Owner
Self - Employed
London
04.2022 - Current
- Founded and independently manage a client based service business.
- Built strong, long term relationships with clients through professional and personalised customer service.
- Manage client enquiries, bookings, scheduling, payments and day to day administration.
- Work independently and take full responsibility for the running and growth of the business.
- Developed the business through personal initiative, reliability and word-of-mouth recommendations.
Retail Sales Associate
Edit
London
01.2022 - 04.2022
- Delivered personalised, high quality customer service, assisting customers with product selection, sizing , enquiries and purchases
- Processed customers orders online purchases through shopify, ensuring accuracy and smooth customer experience.
- Opened and prepared the store each day maintaining high standards of cleanliness, presentation and visual merchandising.
- Managed stockroom organisation and completed regular stock checks to maintain accurate inventory.
- Worked collaboratively with Colleagues to maintain an organised, welcoming and commercially focused retail envviroment.
Assistant Manager
Bobs Cafe Ltd
London
01.2019 - 02.2020
- Supported the day to day management of the café, ensuring smooth operations and consistently high standards of customer service.
- Supervised and supported staff throughout shifts, including allocation breaks and ensuring adequate team coverage during busy periods.
- completed end of day cash and sales reconciliation, accurately recording daily takings and completing required close-down procedures.
- Promoted seasonal offers and promotions to customers, contributing to sales and customer engagement.
- Remained calm and organised in a fast paced environment while balancing customer service, team management and operational responsibilities
Education
Certificate -
Academy Of Freelance Makeup
London01-2018
AS -
Peterhouse Group of Schools
Harare, Zimbabwe 01-2016
Skills
- Client Relationship Building
- Luxury Customer Serive
- Organisation & Time management
- Retail Sales & Product Recommendations
- Self motivation & Initiative
- Beauty & Makeup Artistry
- Teamwork & Collaboration
- Visual Presentation & Merchandising
Timeline
Founder & Buisness Owner
Self - Employed
04.2022 - Current
Retail Sales Associate
Edit
01.2022 - 04.2022
Assistant Manager
Bobs Cafe Ltd
01.2019 - 02.2020
Certificate -
Academy Of Freelance Makeup
AS -
Peterhouse Group of Schools