Katrina Gardiner-Long
Northop Hall,Flintshire
Summary
A dedicated professional with a strong foundation in customer service and care, demonstrating exceptional empathy and understanding. Proficient in first aid and well-versed in GDPR regulations, ensuring compliance and safety. Known for excellent timekeeping and punctuality, with a proven track record of being sales-focused and results-driven. A collaborative team player committed to achieving organisational goals while maintaining high standards of service.
Overview
17
17
years of professional experience
6016
6016
years of post-secondary education
Work history
Operational manager
Puddleducks Chester, Wirral and North Wales
Chester, Cheshire
10.2021 - Current
- Achieved streamlined operations with thorough risk assessments.
- Managed multiple projects to ensure timely completion and quality standards met.
- Customer service front facing work with adults and children.
- Developed growth strategies, resulting in business expansion opportunities.
- Organised team building activities, boosting staff morale and workplace cohesion.
Operations officer
Duke of Edinburgh's award
Brecon, Powys
12.2014 - 12.2024
- Managed project timelines, achieved timely completion.
- Identified performance gaps through regular assessment of operations procedures.
- Conducted regular inspections, ensuring safety compliance.
- Led team meetings to boost communication and productivity.
Assitant manager
Kurt Geiger - Cheshire oaks and Debenhams Chester
Ellesmere port, Cheshire
06.2008 - 06.2014
- Provided excellent customer service leading to repeat business and customer loyalty.
- Monitored sales performance regularly adjusting strategies as required.
- Created a positive work environment, resulting in higher employee morale.
- Managed daily operations to ensure smooth running of the shop floor.
- Implemented promotional strategies for increased footfall during holiday seasons.
Education
Master of Arts - Youth and Community Education
NEWI
Wrexham 04.2001 - 07.2007
GCSEs - English, Maths, double science
Connah's Quay High school
FlintshireA-Levels - English, history, geography, pyschology, general studies
Connah's Quay High School
FlintshireBachelor of Arts - Geography
University of Central Lancashire
PrestonSkills
- First aid competent
- Customer service and care
- Empathy and understanding
- Understanding of gdpr regulations
- Team work
- Sales focused and results driven
- Excellent time keeping and puncuality
Timeline
Operational manager
Puddleducks Chester, Wirral and North Wales
10.2021 - Current
Operations officer
Duke of Edinburgh's award
12.2014 - 12.2024
Assitant manager
Kurt Geiger - Cheshire oaks and Debenhams Chester
06.2008 - 06.2014
Master of Arts - Youth and Community Education
NEWI
04.2001 - 07.2007
GCSEs - English, Maths, double science
Connah's Quay High school
A-Levels - English, history, geography, pyschology, general studies
Connah's Quay High School
Bachelor of Arts - Geography
University of Central Lancashire
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