Katrina Demosthenous
London,Barnet
Summary
Organized and adaptable professional with practical experience in client interaction, scheduling, and operational support. Currently a receptionist in a private dental practice, where I handle a large number of inquiries, coordinate schedules, and improve workflow efficiency. I’m eager to bring my skills in communication and process improvement to an internship in change management, where I can learn more about supporting regulatory activities and make a valuable contribution.
Overview
2
2
years of professional experience
Work History
Receptionist
Smile Solutions
London
10.2024 - Current
- Handle patient inquiries in person and over the phone, ensuring clear communication and a positive experience.
- Use EXACT software to schedule, reschedule, and confirm appointments, keeping the schedule organized and accurate.
- Manage patient check-in and check-out, update records, process payments, and assist with insurance details.
- Process payments and explain billing information to patients as needed.
Private home tutor
Self-Employed
London
01.2024 - Current
- Offer one-on-one tutoring sessions personalised to each student’s needs, helping them build understanding and confidence in the subject.
- Prepare lesson plans and materials.
- Monitor each student’s progress.
- Keep parents updated on progress, sharing achievements and areas where extra support is needed.
Server
Cinder
London, Barnet
11.2022 - 09.2024
- Improved customer satisfaction by providing attentive and professional service.
- Maintained cleanliness in dining area for a pleasing atmosphere.
- Handled payments.
- Worked closely with kitchen staff to manage dietary requirements of customers.
- Worked efficiently under pressure during peak hours.
Education
Bachelor of Arts - Politics and International Relations
University of Greenwich
London 09.2023 -
A-Levels - Business, Sociology, IT
Hendon School
London 09.2020 - 05.2022
GCSEs -
St Marys And St Johns
London 09.2015 - 03.2020
Skills
- Customer Service
- Attention to Detail
- Calm under pressure
- Microsoft Excel
- Office admin
- Interpersonal communications
- Multitasking ability
- Organised and reliable
Languages
English
Proficient (C2)
Persian
Proficient (C2)
Greek
Elementary
Timeline
Receptionist
Smile Solutions
10.2024 - Current
Private home tutor
Self-Employed
01.2024 - Current
Bachelor of Arts - Politics and International Relations
University of Greenwich
09.2023 -
Server
Cinder
11.2022 - 09.2024
A-Levels - Business, Sociology, IT
Hendon School
09.2020 - 05.2022
GCSEs -
St Marys And St Johns
09.2015 - 03.2020
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