- Equestrian - Throughout my life I have had the joy and privilege to be around horses teaching the responsibility of caring for another living thing and dedication to show up regardless
- Hockey
- Swimming
Katrina Dale
Peterborough ,Cambridgeshire
Summary
Dedication in quality customer service and animal care, currently overseeing operations at Jantique Boarding Kennels & Cattery in Lincolnshire. requiring efficient time management and effective communication skills, ensuring high standards of service even during peak periods. Maintaining the ability to remain calm under pressure, adapt at handling sudden medical or behavioural issues with animals. Previous experience as a waitress at The Malcolm Arms acquiring skills in training staff and resolving customer complaints empathetically. Committed to upholding business values and eager to continue developing expertise in customer-focused roles.
Overview
4
4
years of professional experience
Work History
Kennels & Cattery
Jantique Boarding Kennels & Cattery
Boston , Lincolnshire
05.2024 - Current
- Responsible for the monitoring of dogs and cats being calm under pressure in circumstances of sudden medical issues or behavioural change
- Effective time management in busy seasons when multiple dogs need care at once
- Having an eye for detail if any of the dogs show unusual physical or behavioural characteristics
- Confident in working alone and having the responsibility of the business upkeeping their values and standards
- Handled customers' calls, bookings, and transactions.
Waitress
The Malcolm Arms
Boston , Lincolnshire
07.2022 - 04.2023
- Delivered friendly, welcoming service to enhance customer experience
- Maintained effective communication during peak times so food and beverages were served promptly
- Handled customer complaints with empathy offering solutions to resolve the issue which was fair and just
- Answered the phone with politeness keeping the conversation focused so the lines were clear for potentially more reservations
- Trained inexperienced employees to build their confidence in the atmosphere.
Education
Certificate of Higher Education - Law LBB
University of Surrey
Guildford01-2029
A-Levels -
Spalding High School
Spalding 01-2024
Skills
- Customer service
- Time management
- Effective communication
- Calm under pressure
- Willingness to learn
Interests
Timeline
Kennels & Cattery
Jantique Boarding Kennels & Cattery
05.2024 - Current
Waitress
The Malcolm Arms
07.2022 - 04.2023
Certificate of Higher Education - Law LBB
University of Surrey
A-Levels -
Spalding High School