Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Katrina Askey

Solihull ,West Midlands

Summary

I am hard working and wish to explore other possibilities and opportunities Recent graduate with passion for promoting diversity and inclusion in workplace environments. Skilled in developing and implementing inclusive programs and initiatives. Strong analytical and communication skills, seeking entry-level Equality and Inclusion Manager position to use education to drive positive change.

Overview

19
19
years of professional experience

Work history

Hairdresser

Self employed
Birmingham, West Midlands
04.2007 - Current
  • Trimmed, cut and shaped hair based on exact customer preferences.
  • Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
  • Updated customer files with colour notes, preferences and services delivered.
  • Offered style catalogues and magazines showcasing hair style options.
  • Supervised staff performance in absence of management, maintaining faultless salon services.
  • Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
  • Promoted and sold additional services and products, increasing salon revenue.
  • Answered [Number]+ phone calls daily to schedule appointments and advise on service options.
  • Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Trained junior stylists to create high-performing salon teams.
  • Offered highly skilled cut, colour and extension services to [Number]+ daily customers.
  • Styled hair for large-scale events, including fashion shows and special hair expos.
  • Set up workstations and treatment rooms with necessary products, equipment and supplies.
  • Registered new clients and updated information of existing clients on logbook.
  • Purchased supplies to maintain full stock and inventory.
  • Managed appointments and schedules to smooth workflow.
  • Provided detailed instructions and treatment procedures to clients.
  • Sanitised tools and equipment to maintain hygiene and safety protocols.

Hair salon owner

Self employed
Birmingham , Solihull
02.2005 - 04.2007
  • Arranged regular maintenance services and repairs for salon equipment.
  • Monitored salon expenditure and implemented financial controls for efficient salon operations.
  • Pre-booked regular customers to minimise waiting times and increase client loyalty.
  • Oversaw hiring, training and development of salon staff members.
  • Increased organic traffic and online bookings through regular updates to salon's website.
  • Evaluated staff's performance by collating customer feedback and conducting 1:1 review sessions.
  • Built strong sales and customer service relationships with clients by motivating team into action.
  • Onboarded new staff and set clear performance expectations to minimise turnover rates.
  • Designed sophisticated customer loyalty programme to increase rate of return customers.
  • Increased client base by devising and leading social media paid marketing strategy.
  • Created and distributed promotional materials to attract new clients.
  • Organised salon rota to cater for increased workload during peak hours and days.
  • Created welcoming and nurturing environment for employees and customers to promote sales and services.
  • Spearheaded sales strategy by upskilling team in upselling and cross-selling to increase revenue.
  • Nurtured innovative and inspiring ethos to promote originality, resourcefulness and creativity in team.
  • Kept updated monthly records of business costs and revenues.
  • Maintained clean and hygienic salon area in line with quality standards.
  • Established and upheld extremely high levels of customer service to achieve guest satisfaction.
  • Oversaw salon training programs to facilitate transfer of skills on-the-job.
  • Oversaw and participated in staff meetings to identify areas for improvement and resolve internal team issues.
  • Acted as first point of contact for employees to discuss and resolve encountered issues.
  • Conducted regular stock counts and ordered replacements to maintain optimal inventory.
  • Developed and implemented business plans to meet objectives and goals.
  • Enforced consistent execution of salon's policies and procedures to achieve high-quality service standards.

Education

City and guilds - Hairdressing

Birmingham College of Food, Tourism and Creative Studies
Birmingham
09/1985 - 09/1986

Skills

I have spent 40 years plus in this industry, and now feel its time to explore other opportunities

  • Good Telephone Etiquette
  • Excellent Communication
  • Organization and Time Management
  • Written Communication
  • Analytical and Critical Thinking
  • Attention to Detail
  • Teamwork and Collaboration
  • Cultural Awareness
  • Multitasking Abilities
  • Teambuilding
  • Training and Development
  • Maintenance and Repair
  • Problem-Solving
  • Interpersonal Communication
  • PPE Compliance
  • Dependable and Responsible
  • Self-Motivated

Languages

English
Fluent

Timeline

Hairdresser

Self employed
04.2007 - Current

Hair salon owner

Self employed
02.2005 - 04.2007

City and guilds - Hairdressing

Birmingham College of Food, Tourism and Creative Studies
09/1985 - 09/1986

Similar Profiles

Create profile
Katrina Askey